I am from Canada and we use Amazon Canada regularly, almost every week. The company handles everything superbly, professionally and we have never had any complaints whatsoever. With amazon India, this is our second bad experience. Once we had sent chocolates and only the empty box had reached. Now, I ordered for a toaster oven, to be delivered to my 80 year old parents and guess what! It reached damaged! What will my old parents do? In this Covid time, it's not possible for them to ship it back, or go to a post office to return like we do here! I can't imagine how a same company, can be so professional in Canada and just the opposite in India! They are expecting my mother to take pictures and upload to prove the damage! How ridiculous is that!!