Amazon India Reviews

Name: Amazon India
Rating: 3.93

3.9 Rating 1,721 Reviews

77 %

of reviewers recommend Amazon India

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Metrics

3.9

Based on 1,721 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 19th October 2024

Amazon India 1 star review on 18th October 2024

Anonymous

Amazon India 5 star review on 9th September 2024

Nima

158

Anonymous

Anonymous // 01/01/2019

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“Amazon India has proved to be a big scam. My order of iphone13 , order placed on 12th Oct’24 with a paid next delivery but it wasn’t delivered till 16th Oct ‘24. There was neither any information from Amazon reg the delivery, on repeated follow ups over chat /call only thing they did was apologising and gave false assurances. I cancelled the order on 16th Oct’24. They held my money for 7days and then refunded. Horrible experience with Amazon. Be aware of their traps and false promises, never trust with prepaid order or paid deliveries. Moreover, no security in buying expensive product as they don’t have open box delivery also. BE AWARE”

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Posted 2 days ago

“I have been an Amazon Prime member & a prolific shopper for many years. Previously, the Returns process on Amazon.in was smooth & efficient. Of late, returns are being rejected & not being picked up by Amazon carriers for no valid reason. It happened to me 4 times in the last couple of months & I had to call up Customer Service for assistance. I have now decided to shop local as far as possible & not renew my Prime membership, going forward. Amazon, you have lost a loyal customer.”

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Posted 3 days ago

“They closed suddenly without notice while there's balance of 80000 dollars ! Now they don't allow trading or more than that, asking me to open a new account !! What about my money !!! I am currently working with ''wikihelpdesks﹫gmaℹ️l .com " for assistance to help get my funds back”

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Posted 6 days ago

“I have been a customer of Amazon India for quite a few years now. I live abroad and usually place orders before my arrival. My delivery destination is Panaji-Goa. In the past, I have had a couple of problems with deliveries which were reported to your customer service and refund issued but they were minor compared to other one I just had to go through. I have had a very nasty experience with your service for the orders I placed in August and September of 2024. Following are the dates with order amounts: 10/08/24 – Rs 3,793.35 26/08/24 – Rs 5,645.00 02/09/24 – Rs 19,382.00 06/09/24 – Rs 3,149.25 Just so you know, this totals to Rs 31,969.60 of which I received a refund of Rs 18,037. This amounts to a staggering 56%. Only one order of Rs 2,450 was a result of Seller not being able to source the product I ordered while the rest of them were because the final delivery could not be made. This puts down the Refund % due to Amazon Initiated Returns at 53%. All of the refunds are shown as RETURNS by Customer while in reality it is because your staff was not able to make the final delivery. I was in constant touch with your customer service and each time they told me that the item has been damaged during shipment. I don’t think this is true because your excellent tracking system shows the item was received at final distribution location in PANAJI-GOA. I cant believe that someone in customer service hasn’t noticed that 53% of my orders were as a result of Returns Initiated by Amazon. With so many of my orders being returned by your delivery staff, I feel that I was being selectively targeted. I don’t know anyone who works at Amazon India, let alone at the distribution center in Panaji-Goa so I cannot understand why I was being targeted. Regards”

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Posted 1 week ago

“Amazon used to be my favorite app to order from, not just because of the products, but also because of the app design, delivery process, and customer service. However, it has been getting worse day by day. Delivery personnel now drop off your product with anyone in your society without informing or calling you, and sometimes they mark it as delivered without actually delivering the product. When you call customer service, they offer countless excuses, such as “We are just a platform, the delivery team is separate,” or “It was done by mistake,” or “It happened automatically”—endless, nonsensical excuses. Now, they’ve even started threatening to escalate the conversation, though it’s unclear to whom. After paying for a product, we expect a smooth transaction, but instead, we get delayed deliveries, poor communication, and rude customer service that gives threats. Amazon seems to have forgotten that it’s the customers who keep the app going.”

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Posted 2 weeks ago

“The delivery agents are so horrible to deliver the product at door steps . In a day if there is a 5 order I have to step down 5 times which is not ok - once twice I can understand but every delivery urgent doesn't want to climb the foot stairs! @amazonindia please work on this accepts.”

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Posted 2 weeks ago

“I ordered one kurta set in Amazon , but I didn't received my order still now , the delivery partner called me and get the otp and he said like I was standing in front of the location only and he get the otp with me, but I was not there I believed his words that he was standing in front of the location only, after that I didn't received my order and so i called to the Amazon executives there was no proper response and no follow up worst service.”

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Posted 3 weeks ago

“Pathetic experience is the least that I can say about the recent experience that I had with Amazon India. One of my Order was cancelled by Amazon and when I complained about same, their representative told that I can reorder the product and get the difference amount. Trusting him I ended up buying a costly product and afterwards I had to call multiple times asking about the refund for the difference amount and everytime they said that they have already initiated the refund and should receive in 4 hours which never came. After few days of enquiry, they said they cant refund the difference amount although the same was confirmed by multiple representatives through call, chat as well as through email. Still they cant do anything. Literally they made me fool and looted my money.”

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Posted 3 weeks ago

“After falling victim to this online scam, I was at a loss on how to retrieve my stolen funds. I found help by visiting:➡️ email 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 through a recommendation and decided to give them a try. From the first contact, their team was responsive and thorough. They explained the process clearly and kept me updated at every step. The investigation was detailed and efficient, leading to the successful collections of the stolen funds with them Their professionalism and expertise are truly commendable. WhatsApp: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

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Posted 3 weeks ago

“The worst shopping experience from Amazon India. I will never buy from this site and it's a warning for others too. I placed 6 items on order for phone accessories and two of my items are wrong orders and one overpriced!!! I paid 8000+ for phone cover for A24 ultra and checking the product once it reaches me, the inside cover says patent pending, what a fraud?!!!!! There's an algorithm that works with this site that plays with the price as we browse on their items. What a scamming site, will never come back here again, lots of hatred from Bhutan for this site. Shameless”

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Posted 1 month ago

“I placed an order for a set of Sony ear buds for my wife and myself each and cost about INR40 000, the payment deducted from my card, only to have the order cancelled by Amazon. So as a first time buyer of anything from Amazon anywhere in the world, and as new customer, I selected the Prime product to expedite delivery for r399.00. The Prime “purchase” went through just fine though! I contacted the call center and they apologized for the inconvenience and requested me to place the order again. So they debited my account again with just over INR40 000.00, and the order was immediately cancelled by Amazon. So I contacted the call center again, only to be told they cancelled my order because “I have had too many returns”! Can you imagine that, having never dealt with Amazon in my life before being told that! I asked what items have I returned, but all I get is “ the Amazon team” says that you have had too many returns! How could I have had too many returns if I have never dealt with Amazon in my life before! So nearly a month later I am still a Prime member ( they were happy to take my money for that) but refuse to sell me anything! I wish I could get my money back for the Prime waste of time and just walk away from Amazon and never go near them again.”

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Posted 1 month ago

“I got relief after been duped of about 555,000$ by money laundering fraudsters, kept me in traumatized but as God never fails. I got introduced to theresachin recovery group and they helped me recover all my lost funds with their experts, I’m glad to be happy again. You can reach them if you’ve got related issues like mine giving you sleepless nights & overthinking, definitely you will get redemption like me too. Talk to them through Email : t h. e r e. sa ch in. 1212. @ g m. a. i l . c. o. m WhatsApp/Call : + 1 2 3 4 3 0 0 1 5 4 4”

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Posted 1 month ago

“Very bad service bad experience”

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Posted 1 month ago

“Makes sense when Amazon has hired an Aeronotical Engineer as a Customer Experience specialist who was too scared to even bother to reply back or direct me to the right contact. The more u understand their ‘ customer Centric’ policies the more you become confident about making a decision of not continuing with them. Their staff will surely take them down themselves. It’s a matter of time. As they say “A word to the wise is enough”. They have certainly lost my vote even as a long time prime member.”

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Posted 2 months ago

“Hi , I had ordered a AC remote and the product was not delivered. It is showing product is delivered somewhere 12kms far from my registered place. I Lodged a compliant in Amazon customer care twice and till now even after 3 weeks I have not received my refund nor product.. Never ever buy through amazon!”

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Posted 2 months ago

“Do not order from Amazon India as they mess up with orders . They sent me detergent powder in place of dry fruits and then denied that this happened so that they dont have to replace or refund.”

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Posted 2 months ago

“I have ordered brown rice from the site but they they have returned it saying that I denied to accept it then I raised a complaint and order again but then they have returned this one too saying ther package was damaged. I have been waiting for my product but what I got was just sorry for the inconvenience. Pathetic professionalism and horrible service.”

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Posted 2 months ago

“You can change the worst shipping instead of Amazon shipping. I bought some items from Muruliwale and the package to be delivered on before 30-07-24,i got a message from amazon, item's will be delivered today (28--07-2024) and out for delivery, then I got message at around 9pm same day, CUSTOMER REFUSED, delivery person not attempted to delivery at home and no one called me, how the delivery person updated customer refused. Again am rescheduled for next day, again same update. After waiting 10 days, I went to amazon warehouse located at Chikkabegur Bangalore, I met one security lady, she asked tracking ID,then started their work to find out where is the package, after two hours around 3 to 4 staffs are find out with damaged packages. Then one Mr, MD Golam, he is the staff of Amazon warehouse, said this is the your package, if you want you can take or leave it. But I asked him, it's already damaged I want know that my item is there in package. But he refused to check and told that we are not bother about your package, if your item is missing that's your responsible. If you are not able to deliver the item, why you are doing shipping services.”

Amazon India 1 star review on 5th August 2024

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Posted 2 months ago

“Don't rely them for ontime delivery.Their delivery team will reschedule the delivery time without your consent. And if you esclate the matter .Their escalation team is a bunch of clowns nothing else , they will delay the delivery time for 3 extra days.”

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Posted 2 months ago

“I am Sharwan Tyagi. I am regular customer of Amazon. Recently I purchased 3-4 pair of shoes but against 1 order i got delivered wrong product three time back to back. And from last 10th July, i am waiting for my refund for that. I got assured through trail mail that i will get refund by 2nd of August 2024. But still i am waiting for the same.”

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Posted 2 months ago

Amazon India is rated 3.9 based on 1,721 reviews