Name: Amazon India
Rating: 3.75

“WILL DELIVER DAMAGED PRODUCT IF YOU ARE BUYING DURING OFFER PRIZE LIKE PRIME DAY AND ALL, THEN WON'T DELIVER REPLACEMENT ITEM AND MARK IT AS RECEIVED DAMAGED PRODUCT WITHOUT DELIVERY, THUS HOLDING 1.5 MONTH AMOUNT IN THEIR HAND AVERAGE AND REFUND IT AFTER 1.5 MONTH AND CLOSE THE CUSTOMER PROBLEMS”

Helpful Report

Posted 12 hours ago

“My order was not delivered but the App shows it as delivered. I tried contacting the customer care to report the matter but it doesn't work and Amazon India never gives any reply to the grievance email. My experience is that this company either sends fake products or they never deliver the product but take money from customers.”

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Posted 6 days ago

“I am a regular Amazon customer and have generally had positive experiences, but this recent delivery was extremely upsetting and left me feeling unsafe. I had ordered four items. According to the information on my Amazon account, only one item was marked as unpaid and the remaining items were prepaid. When the delivery agent arrived, I informed him of this and showed him the order details on my phone. Instead of resolving the issue professionally, he called a colleague who began shouting at me over the phone and demanded that I return all the orders. I refused because some of the items had already been paid for. To clarify the situation, I contacted Amazon customer service, who also confirmed that I should only pay for the one unpaid item. While trying to resolve the matter, I opened the packages and discovered that five items had been delivered instead of four. This meant there were actually two unpaid items, information that was not reflected in the delivery details available to me at the time. I immediately informed my watchman and asked him to send the delivery agent back upstairs so the matter could be corrected. The confusion arose from incorrect or incomplete delivery information and was not caused by any attempt on my part to avoid payment. What was most concerning was that the delivery agent chose to involve the police and brought officers to my residence. I found this response completely disproportionate and unnecessary, especially when the matter was actively being discussed with Amazon customer service and there was a genuine discrepancy in the delivery information provided. As a long-standing customer, I expect delivery issues to be handled professionally, respectfully, and through the appropriate customer service channels. Involving the police in what was clearly a delivery and billing dispute was intimidating, distressing, and made me feel unsafe in my own home. I hope Amazon reviews this incident carefully and ensures that delivery personnel are properly trained to handle disputes calmly and professionally before escalating matters unnecessarily.”

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Posted 1 week ago

“Arriving Today by 9pm Amazon Fresh Delivery by an Amazon agent, Phone: +911414721444, But I can’t able to the Amazon’s agent due to above wrong phone no , Tried may times but always same response “ wrong no.” How can I connect the Agent.”

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Posted 3 weeks ago

“I am a dedicated, loyal Amazon shopper in the US. I have always been happy with Amazon’s products and service. Yet, Amazon’s products, delivery, and customer service in India is a nightmare. I am so very very disappointed!! I wonder why it is so very bad in India.”

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Posted 4 weeks ago

“Worst Amazon service experience in India . After successful order confirmation some orders gets cancelled or returned for no reason and without proper explanation. Customer service have no answers why ? Technical reason explained and fake promises to resolve soon . Waste of time and effort for customers. Also delhivery address of business office you will get the notice 8 am delivery attempt unsuccessful Do they know Business/ office hour starts in Mumbai qt 9:30 or 10 am ? Why deliveries at 8 am ? WITH AMAZON INDIA VERY BAD EXPERIENCE OF CANCELLED & RETURNED WITHOUT PROPER EXPLAINATION JUST SORRY SORRY TECHNICAL ERROR”

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Posted 1 month ago

“Worst Amazon service experience in India . After successful order confirmation some orders gets cancelled or returned for no reason and without proper explanation. Customer service have no answers why ? Technical reason explained and fake promises to resolve soon . Waste of time and effort for customers. Also delhivery address of business office you will get the notice 8 am delivery attempt unsuccessful Do they know Business/ office hour starts in Mumbai qt 9:30 or 10 am ? Why deliveries at 8 am ? WITH AMAZON INDIA VERY BAD EXPERIENCE OF CANCELLED & RETURNED WITHOUT PROPER EXPLAINATION JUST SORRY SORRY TECHNICAL ERROR”

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Posted 1 month ago

“In my experience Amazon India is a worst platform for purchasing the items in terms of product quality being delivered against what shown on website, delay delivery, orders being canceled by Amazon without customer consent and moreover worst customer support service for return of wrong and defective items sent. Such a return process is clumsy and complicated for the buyer and not being supported by Amazon India customer service representatives.”

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Posted 1 month ago

“Stop shopping on this platform they are scamming marking delivered, where actual package never delivered to customers and never responded to complaints”

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Posted 1 month ago

“Amazon India in 2026.now has the policy to avoid refunding customer by stalling the process repeatedly. Been over 2 weeks already and now they say I have to wait 8 more days and when the time arrive they find another excuse to postpone the process again. I wasted hours on the phone. Massively dissatisfied and I will definitely avoid using Amazon India again.”

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Posted 2 months ago

“Me amazon varun ek book order kel hot te delivery boy ne delivery n deta delivered asa msg kela. Even me call karun check kell product received zal ka tr nhavat zal CCTV camera pn check kela . Jar product delivered nhi kell tr msg ka aala? Plus avdi mothi company OTP system follow nahi karat he ajab ch ahe. Aata paryant flipkart varun ha problem kadhi ch face nhavata kela. Aata full life time madhe amazon varun order nhi karnar. Majha totally one day waste hot aahe . office work sodun hech kartey. To bad service by Amazon. It's todays incident.”

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Posted 2 months ago

“Amazon has changed lot of rules and policies with respect to returns. Please be cautious while purchasing any products and go through refund or return policy before the purchase. Recently, I bought a third-party battery for my Canon camera and unfortunately, I bought it without checking clearly about the compatibility and all but believe me the product description and pictures were so confusing, I had no option other than buying it and see it physically. There was a small difference in the model of the camera due to which the battery did not fit into the camera. The simply denied returning it even though I told them that I would purchase a different one from the same company for a different model, but they refused. In fact, later I checked in the website that the particular model of the battery was not available at all. I had then purchase it from a different website with the proper compatibility and transparent pictures and model description.”

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Posted 2 months ago

“Amazon’s delivery service has become extremely disappointing. I ordered a set of pillows, and the tracking status falsely showed “delivered and handed over to resident,” even though I never received the package. After contacting customer support, the item was reordered on my behalf, but the exact same issue happened again — the order was marked as delivered, yet nothing was received. This level of service is unacceptable and highly frustrating. I never expected such poor delivery management from Amazon. Very disappointed.”

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Posted 2 months ago

“One of the worst companies to order the appliances from. There third party sellers send me to Amazon and Amazon send me to the third party. I bought an Air conditioner and it was defected. Upon installation, the installation team said it’s defected. But no response from Either the brand or Amazon. I am stuck with the AC at home after paying full price”

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Posted 2 months ago

“For the first time i had a horrible experience ad understand how Amazon makes money un ethically. Order no 405-7473492-3115536 and 405-0064356-1985164 were schduled to be delivered but did not happen until 10.45 pm. When called a number shared by them 914461767444 informing pin no 4052 at 9.25PM the delivery man said that it will take 25 mts but never came despite me waiting near gate. Much to my surprise they mention item handed over which has not been done till date. The customer service is THE WORST to respond and their chat understand a language or query where nobody cam question. INR 726 lost and only stress. I don't know how many such amt being swindled every day from others in India. Now they will claim that my phone is not accessible as i am travelling abroad and wont communicate on what's app. ITS TIME PEOPLE IN INDIA REALISE THAT AMAZON IS NO MORE TRUST WORTHY.”

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Posted 2 months ago

“Amazon delivery in India could not be worse . Packages get lost , products replaced in the box , slow delivery”

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Posted 2 months ago

“Big fraud instant delivery by Amazon .my 2 order cheated by Amazon delivery person order no 2610417 showing delivery but delivery person not delivered the product”

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Posted 2 months ago

“Bad customer care service.they do not respond to calls and queries.Been trying non stop ..neither in the app or on call zero response. All numbers say they are invalid”

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Posted 2 months ago

“Everything was resolved smoothly without unnecessary delays or complications.”

Amazon India 4 star review on 14th May 2026

Helpful Report

Posted 2 months ago

“Horrible customer service and their resolution, I have order for my kid with Tracking ID: AW797724940IN , it's been more than 3 weeks pending, customer service is horrible, no one taking responsibility.”

Helpful Report

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 14%
Customer Service
Communication Channels	Live Chat, Telephone, Email

Amazon India Reviews