Amazon India Reviews

Name: Amazon India
Rating: 3.86

3.9 Rating 1,786 Reviews

75 %

of reviewers recommend Amazon India

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Metrics

3.9

Based on 1,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 30th April 2025

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased many services from wanderlustify and they have always been delivered, very trusted and guaranteed seller!”

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Posted 4 days ago

“Good items are available”

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Posted 1 week ago

“I have a very bad experience with many of my amazon deliveries. Many of them state that the item is delivered but I do not receive them. I have to then constantly be on the alert and follow up so that the item is delivered.”

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Posted 1 week ago

“Amazon seller - Buy Craving- has picked up the item for reverse return and refund. That was 09/06/2025. Today being 18th July, I don’t have my refund and I have not heard from the seller.”

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Posted 2 weeks ago

“All my recent order came with inaccuracy or delayed delivery. customer care doesnt resolve any of the problem on time. Worst experience ever.”

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Posted 3 weeks ago

“We ordered External storage drive worth INR 9500, when we opened Amazon packing external storage drive was missing, when we raised complaint they rejected refund and their response very unprofessional and unethical.”

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Posted 4 weeks ago

“Was a very loyal customer of Amazon Now the newly added marketplace fee of rs 5 per transaction has made me rethink of buying stuff off Amazon anymore Local shops are way better at this point Amazon shouldn’t be so greedy They are already charging the seller for displaying their products which is indirectly borne by the customer They are also charging membership fee from the buyer In addition to that, every transaction attracts a charge of Rs 5 On a single day I’ve paid 15 rs additional So imagine the amount I’ll be paying extra during the course of a year !!! How much more will they burden their customers ??????? After a while this fee too will be hiked as Amazon isn't going to be satisfied with the lakhs or even crores it makes out of this one additional charge.”

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Posted 1 month ago

“When my cash withdrawal was denied and my account access suddenly restricted, I feared the worst. It's a common issue, and I understand why people lose faith in platforms. But thanks to Mrs. Mercy and her amazing support team, I was able to recover my funds and regain confidence in the process”

Amazon India 1 star review on 9th June 2025

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Posted 1 month ago

“I got my money back”

Amazon India 3 star review on 6th June 2025

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Posted 1 month ago

“I’m beginning to wonder what’s really going on with Amazon India’s product quality and delivery service. A few days ago, I ordered a 15-meter-long water hose. However, the item I received was only 12 meters in length. When I returned it, I expected Amazon to send a replacement with the correct length. Instead, they simply processed a refund—after a few days’ delay. This approach shows that Amazon is not taking any corrective action. Rather than fixing the issue, they hold on to the customer’s money for 2–3 weeks, which is disappointing and inconvenient.”

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Posted 1 month ago

“Amazon never delivered high value prepaid orders and this is my third time experience.They don't provide delivery agents number after calling 6 times Delivery agent gives you a missed call and marked that I was not available when I was waiting to collect the parcel till 9 pm. How can a global brand like Amazon keeps delivery time at 10 pm when the delivery address is of Office. Pathetic delivery services by Amazon”

Helpful Report

Posted 2 months ago

“I had ordered bathroom accessories. On opening the box of the most expensive item in the order (toilet roll holder), to our utmost surprise, we found cheap soap cakes, instead of the ordered product. On complaining alongwith photo of the delivered product, a return was initiated and the product was picked up. However there was no reply from Amazon for a long time. Finally they said that the pickup got lost in transit and they are investigating the matter. It is nothing but coverup by Amazon warehouse staff, who are a party in this fraud ny packaging and seding a fake product. My suggestion to all gullible customers is one, to make a video while opening the package received from Amazon and two, make a video of the return process, if any. Amazon team is unresponsive and the matter remains unresolved till date.”

Helpful Report

Posted 2 months ago

“I purchased the Joyalukkas 22k Yellow Gold Charm Bracelet for my daughter's birthday (Order ID: IQ17H4B365826Q4417), and I'm deeply disappointed with the overall experience. The Good The bracelet itself is well-crafted and has a nice, classic design. The 22k gold quality is evident, and it appears to be a durable piece of jewelry. The Bad Unfortunately, the issues I faced with this purchase far outweigh the positives. The main problems I encountered were: Unresponsive Seller: After receiving the item and finding it unsuitable, I initiated the return process as per Amazon's instructions. I provided the return address of Joyalukkas India Pvt Ltd and sent the item via Delhivery (AWB: 2827762441325). However, the seller refused to accept the parcel, despite my continuous efforts to reach out to them. Unfair A-Z Guarantee Claim: I then raised an A-Z Guarantee claim with Amazon, but the claim was unfairly closed, stating that I was unresponsive, even though I was actively following up. The tracking details clearly showed that the item was delivered, but the seller was uncooperative. Lack of Support from Amazon: As the marketplace platform, Amazon should have taken more ownership of this issue and helped resolve it, instead of repeatedly asking me to follow up with the unresponsive seller. The lack of support from both Amazon and the seller has left me without the item and without a refund, which is unacceptable. The Ugly The entire experience with this purchase (Order ID: IQ17H4B365826Q4417) has been extremely frustrating and disappointing. I expected better service and support, especially from a reputable brand like Joyalukkas and a platform like Amazon. Unfortunately, this has left a sour taste, and I cannot recommend this product or the seller to anyone. I urge Amazon and Joyalukkas to investigate this issue and take appropriate actions to ensure that customers like myself receive a satisfactory resolution. Until then, I will be hesitant to purchase from either of them in the future.”

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Posted 2 months ago

“Good experience, excellent service by Amazon.I always trust on Amazon because Always I received my order in time, in good condition and well packed , Thanks amazon.”

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Posted 2 months ago

“I handed over the correct product to delivery person. However delivery person changed the product. hence i am not eligible for the refund. This is so pathetic product. If there is product change, its delivery person responsibility as he checked everything and collected from me.”

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Posted 2 months ago

“Good experience... Products delivered on time.. Tnq amazon”

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Posted 2 months ago

“Worst pathetic service ever”

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Posted 2 months ago

“I almost lost my investment if not for the help of mrs Olivia.”

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Posted 3 months ago

“Worst Shipping service experienced”

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Posted 3 months ago

“My parcel is still not delivered and they r changing days by email ...I m really frustrated..at 7 pm they call me to ask my address and next day they changed my delivery date ....really disappointed..I want to give minus zero star if possible....”

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Posted 3 months ago

Amazon India is rated 3.9 based on 1,786 reviews