Amazon India Reviews

Name: Amazon India
Rating: 3.82

3.8 Rating 1,818 Reviews

73 %

of reviewers recommend Amazon India

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3.8

Based on 1,818 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 5 star review on 6th August 2025

170

Anonymous

Anonymous // 01/01/2019

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“I got my money back”

Amazon India 3 star review on 6th June 2025

Helpful Report

Posted 5 months ago

“I’m beginning to wonder what’s really going on with Amazon India’s product quality and delivery service. A few days ago, I ordered a 15-meter-long water hose. However, the item I received was only 12 meters in length. When I returned it, I expected Amazon to send a replacement with the correct length. Instead, they simply processed a refund—after a few days’ delay. This approach shows that Amazon is not taking any corrective action. Rather than fixing the issue, they hold on to the customer’s money for 2–3 weeks, which is disappointing and inconvenient.”

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Posted 5 months ago

“Amazon never delivered high value prepaid orders and this is my third time experience.They don't provide delivery agents number after calling 6 times Delivery agent gives you a missed call and marked that I was not available when I was waiting to collect the parcel till 9 pm. How can a global brand like Amazon keeps delivery time at 10 pm when the delivery address is of Office. Pathetic delivery services by Amazon”

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Posted 5 months ago

“I had ordered bathroom accessories. On opening the box of the most expensive item in the order (toilet roll holder), to our utmost surprise, we found cheap soap cakes, instead of the ordered product. On complaining alongwith photo of the delivered product, a return was initiated and the product was picked up. However there was no reply from Amazon for a long time. Finally they said that the pickup got lost in transit and they are investigating the matter. It is nothing but coverup by Amazon warehouse staff, who are a party in this fraud ny packaging and seding a fake product. My suggestion to all gullible customers is one, to make a video while opening the package received from Amazon and two, make a video of the return process, if any. Amazon team is unresponsive and the matter remains unresolved till date.”

Helpful Report

Posted 5 months ago

“I purchased the Joyalukkas 22k Yellow Gold Charm Bracelet for my daughter's birthday (Order ID: IQ17H4B365826Q4417), and I'm deeply disappointed with the overall experience. The Good The bracelet itself is well-crafted and has a nice, classic design. The 22k gold quality is evident, and it appears to be a durable piece of jewelry. The Bad Unfortunately, the issues I faced with this purchase far outweigh the positives. The main problems I encountered were: Unresponsive Seller: After receiving the item and finding it unsuitable, I initiated the return process as per Amazon's instructions. I provided the return address of Joyalukkas India Pvt Ltd and sent the item via Delhivery (AWB: 2827762441325). However, the seller refused to accept the parcel, despite my continuous efforts to reach out to them. Unfair A-Z Guarantee Claim: I then raised an A-Z Guarantee claim with Amazon, but the claim was unfairly closed, stating that I was unresponsive, even though I was actively following up. The tracking details clearly showed that the item was delivered, but the seller was uncooperative. Lack of Support from Amazon: As the marketplace platform, Amazon should have taken more ownership of this issue and helped resolve it, instead of repeatedly asking me to follow up with the unresponsive seller. The lack of support from both Amazon and the seller has left me without the item and without a refund, which is unacceptable. The Ugly The entire experience with this purchase (Order ID: IQ17H4B365826Q4417) has been extremely frustrating and disappointing. I expected better service and support, especially from a reputable brand like Joyalukkas and a platform like Amazon. Unfortunately, this has left a sour taste, and I cannot recommend this product or the seller to anyone. I urge Amazon and Joyalukkas to investigate this issue and take appropriate actions to ensure that customers like myself receive a satisfactory resolution. Until then, I will be hesitant to purchase from either of them in the future.”

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Posted 5 months ago

“Good experience, excellent service by Amazon.I always trust on Amazon because Always I received my order in time, in good condition and well packed , Thanks amazon.”

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Posted 5 months ago

“I handed over the correct product to delivery person. However delivery person changed the product. hence i am not eligible for the refund. This is so pathetic product. If there is product change, its delivery person responsibility as he checked everything and collected from me.”

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Posted 5 months ago

“Good experience... Products delivered on time.. Tnq amazon”

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Posted 5 months ago

“Worst pathetic service ever”

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Posted 5 months ago

“I almost lost my investment if not for the help of mrs Olivia.”

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Posted 6 months ago

“Worst Shipping service experienced”

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Posted 6 months ago

“My parcel is still not delivered and they r changing days by email ...I m really frustrated..at 7 pm they call me to ask my address and next day they changed my delivery date ....really disappointed..I want to give minus zero star if possible....”

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Posted 6 months ago

“Lost money to a crypto scam? Contact recovery team now at SUPREME ASSETS RECOVERY to start your full refund process.”

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Posted 6 months ago

“I am an Amazon prime member from last few years in 2 countries (India $ US). I have placed an order on Amazon.in (order number: 407-7784428-8405169) which was rudely cancelled by courier man (maybe it is heavy). Then I ordered another item on 31 mar which suppose to receive by 2nd April. However it is not delivered yet and getting rescheduled on every day with new OTP. It is very frustrating especially for prime member, I think I wasted my money in prime membership.”

Helpful Report

Posted 7 months ago

“I had a highly disappointing experience with a lady from Amazon's Specialist team today. Her approach was unhelpful, and at times, even rude, making the resolution process frustrating. Amazon seems to have little control over its vendors and the quality of products they deliver. Over the past six months, I have had to return multiple laptops and extended warranty purchased for the laptops due to various issues. This has caused unnecessary hassle and inconvenience. I ordered a laptop for one of our offices three times, returned it twice and the third order has been delivered with an unlicensed version of MS Office!!! I sincerely hope Amazon takes serious measures to improve vendor accountability and enhance customer experience. Thank you.”

Helpful Report

Posted 7 months ago

“Took my money for investment but never delivered Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.”

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Posted 7 months ago

“I recommend Paybackintld @ Gmaıl. Ĉɔm if you lost your money via online imposters investment..”

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Posted 7 months ago

“very poor and 3rd class service very poor very poor very poor”

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Posted 8 months ago

“Amazon contact number 7O5O2O8OOI”

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Posted 9 months ago

“Someone else product was delivered to us and now they are not accepting the return.”

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Posted 9 months ago

Amazon India is rated 3.8 based on 1,818 reviews