Name: Amazon India
Rating: 3.74

“Amazon’s delivery service has become extremely disappointing. I ordered a set of pillows, and the tracking status falsely showed “delivered and handed over to resident,” even though I never received the package. After contacting customer support, the item was reordered on my behalf, but the exact same issue happened again — the order was marked as delivered, yet nothing was received. This level of service is unacceptable and highly frustrating. I never expected such poor delivery management from Amazon. Very disappointed.”

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Posted 3 months ago

“One of the worst companies to order the appliances from. There third party sellers send me to Amazon and Amazon send me to the third party. I bought an Air conditioner and it was defected. Upon installation, the installation team said it’s defected. But no response from Either the brand or Amazon. I am stuck with the AC at home after paying full price”

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Posted 3 months ago

“For the first time i had a horrible experience ad understand how Amazon makes money un ethically. Order no 405-7473492-3115536 and 405-0064356-1985164 were schduled to be delivered but did not happen until 10.45 pm. When called a number shared by them 914461767444 informing pin no 4052 at 9.25PM the delivery man said that it will take 25 mts but never came despite me waiting near gate. Much to my surprise they mention item handed over which has not been done till date. The customer service is THE WORST to respond and their chat understand a language or query where nobody cam question. INR 726 lost and only stress. I don't know how many such amt being swindled every day from others in India. Now they will claim that my phone is not accessible as i am travelling abroad and wont communicate on what's app. ITS TIME PEOPLE IN INDIA REALISE THAT AMAZON IS NO MORE TRUST WORTHY.”

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Posted 3 months ago

“Amazon delivery in India could not be worse . Packages get lost , products replaced in the box , slow delivery”

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Posted 3 months ago

“Big fraud instant delivery by Amazon .my 2 order cheated by Amazon delivery person order no 2610417 showing delivery but delivery person not delivered the product”

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Posted 3 months ago

“Bad customer care service.they do not respond to calls and queries.Been trying non stop ..neither in the app or on call zero response. All numbers say they are invalid”

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Posted 3 months ago

“Everything was resolved smoothly without unnecessary delays or complications.”

Amazon India 4 star review on 14th May 2026

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Posted 3 months ago

“Horrible customer service and their resolution, I have order for my kid with Tracking ID: AW797724940IN , it's been more than 3 weeks pending, customer service is horrible, no one taking responsibility.”

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Posted 3 months ago

“I appreciate the team’s dedication and professionalism, which guided me clearly through every stage until successful completion.”

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Posted 4 months ago

“Absolutely terrible experience with Amazon India, and this is coming from a former Amazon Prime customer. I ordered pillow covers on 29th March and received cheap, completely unrelated towels. Fine—mistakes happen. I requested a replacement. What did Amazon do? Sent an even worse item (a blanket) on 31st March, which I refused to accept. Then began the real nightmare. I requested a refund the same day. The wrong item was picked up on 2nd April, and I was told to wait until 15th April. After waiting patiently, I followed up on 20th April, only to be told that my refund was denied because the “wrong item was returned.” Let that sink in—Amazon sends the wrong product, and then blames the customer for returning the wrong item. Even after multiple calls, the response was the same scripted delay: “wait 4–5 more days.” No accountability, no urgency, no ownership of their mistake. Customer support was equally frustrating—rather than resolving the issue, they focused on repeating policies and delaying action. It felt like the burden was being pushed onto me for an error that was entirely Amazon’s. For a company that promotes itself as customer-centric, this experience was shockingly poor. I’ve now cancelled my Prime membership and closed my account, and I won’t be using Amazon again.”

Amazon India 1 star review on 22nd April 2026

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Posted 4 months ago

“I had spent a long time trying to figure things out on my own, but nothing seemed to work and the situation only grew more overwhelming. It reached a point where I felt completely drained and unsure of what to do next. Contacting them brought immediate reassurance. They were attentive, respectful, and genuinely invested in understanding my case. Their calm and thoughtful approach made a difficult situation feel manageable again.”

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Posted 4 months ago

“I had spent a long time trying to figure things out on my own, but nothing seemed to work and the situation only grew more overwhelming. It reached a point where I felt completely drained and unsure of what to do next. Contacting them brought immediate reassurance. They were attentive, respectful, and genuinely invested in understanding my case. Their calm and thoughtful approach made a difficult situation feel manageable again.”

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Posted 4 months ago

“AMAZON and its sellers are SCAMMING people ! Paid amount in full Never received any products Customer service kept me on hold for hours No refunds even after following up for 30 days”

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Posted 4 months ago

“SELLER: ANANTAUM_TECNICOThis was supposed to be a HDD TECNICO 1TB. It was a cash on delivery. I received 2 rolls of chart paper as seen in the pictures. Good I opened the package and rejected the delivery. As it is a non returnable item. It took a long time to deliver & I am very disappointed with Amazon. This store should be fined & banned from Amazon.”

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Posted 4 months ago

“SELLER: ANANTAUM_TECNICOThis was supposed to be a HDD TECNICO 1TB. It was a cash on delivery. I received 2 rolls of chart paper as seen in the pictures. Good I opened the package and rejected the delivery. As it is a non returnable item. It took a long time to deliver & I am very disappointed with Amazon. This store should be fined & banned from Amazon.”

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Posted 4 months ago

“SELLER: ANANTAUM_TECNICOThis was supposed to be a HDD TECNICO 1TB. It was a cash on delivery. I received 2 rolls of chart paper as seen in the pictures. Good I opened the package and rejected the delivery. As it is a non returnable item. It took a long time to deliver & I am very disappointed with Amazon. This store should be fined & banned from Amazon.”

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Posted 4 months ago

“For the past 3 days, I have been receiving messages stating that delivery was “attempted but no response from customer,” which is completely false. I was available at the delivery address at all times, and no one contacted me. Today, I received a call from the delivery executive, but the call got disconnected within 5 seconds. Immediately after that, I received another message again stating that delivery was attempted but there was no response from my side. I tried calling the delivery executive multiple times, but my calls were repeatedly rejected. When I called from another number, he answered and informed me that the “quality of the material is bad” and that he is returning it to the supplier. This is completely unacceptable, as it is not the delivery person’s responsibility to decide whether to deliver the product or not. I even informed him that I am willing to come and collect the parcel directly from the warehouse, but he refused and stated that since it has already been 3 days, the item must be returned today. When I requested him to deliver the package, he disconnected the call and blocked my number. On calling again from a different number, he behaved in a highly unprofessional manner, used abusive language, and even threatened me. Due to this extremely poor experience, I am now cancelling my other pending orders from Amazon as well. This kind of behavior is completely unacceptable. I request immediate action against the delivery executive and ensure that my order is delivered without being returned.”

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Posted 4 months ago

“Scam 1: Delivery Failure and Prime Subscription Promotion Following a missed call and three unacknowledged delivery attempts, a delivery agent initiated the return of my order rather than attempting redelivery or rescheduling. There was no direct communication provided beyond the initial missed call. Customer support initially confirmed redelivery for the subsequent day, as my inquiry was placed within two hours of the return request. However, on the following day, contrary to the previous assurance, I was informed that the item had already been returned to the seller, precluding any further intervention. Consequently, I proceeded to reorder the item immediately. During the checkout process, an Amazon Prime shipping option offered two-day delivery, whereas standard delivery was estimated to take an additional five to six days. I elected for the Prime option, and my reordered items are now being delivered promptly. This situation prompts speculation as to whether such tactics are designed to incentivize Prime membership acquisitions, particularly considering that the original items were likely at the same delivery station and could have been delivered with similar expediency, irrespective of membership status. Scam 2: "Pay on Delivery" Irregularities An additional charge is applied for "pay on delivery" services. Delivery agents consistently decline split payments (cash and UPI), citing a policy that mandates a single payment method. This practice is perplexing, given the supplementary fee for the service and the customer's prerogative to select payment methods. Furthermore, while I routinely utilize Amazon Pay for transactions and receive refunds from Zomato and Swiggy, Amazon's own delivery partners are reportedly unable to process comparable transactions on the same account, which appears inconsistent.”

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Posted 5 months ago

“Extremely disappointing experience with Amazon. One of my recent orders was already mishandled by the delivery associate (I had to travel 5 km to collect it myself), and now another order is stuck in Guwahati for the last 3–4 days without any movement. This is unacceptable because delivery from Guwahati to my location normally takes hardly 1 day. There is no valid reason for such delays, and it clearly shows poor logistics management. Even worse, there is no proper option to cancel delayed orders, forcing customers to wait endlessly for items they no longer need. On top of that, the previous product I received was used and did not match the listing, and I was asked to go to the post office myself for return. Overall, this reflects a serious decline in service quality, delivery standards, and customer support. Completely unreliable and frustrating experience. Strongly not recommended.”

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Posted 5 months ago

“I ordered an air fryer - which was faulty- called customer service around 50 times- was always assured that it will be replaced. No one came to get it. Never got the refund. Amazon India is a Complete fraud company .”

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Posted 5 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Amazon India Reviews