Name: Amazon India
Rating: 3.73

“I am a dedicated, loyal Amazon shopper in the US. I have always been happy with Amazon’s products and service. Yet, Amazon’s products, delivery, and customer service in India is a nightmare. I am so very very disappointed!! I wonder why it is so very bad in India.”

Helpful Report

Posted 4 months ago

“Worst Amazon service experience in India . After successful order confirmation some orders gets cancelled or returned for no reason and without proper explanation. Customer service have no answers why ? Technical reason explained and fake promises to resolve soon . Waste of time and effort for customers. Also delhivery address of business office you will get the notice 8 am delivery attempt unsuccessful Do they know Business/ office hour starts in Mumbai qt 9:30 or 10 am ? Why deliveries at 8 am ? WITH AMAZON INDIA VERY BAD EXPERIENCE OF CANCELLED & RETURNED WITHOUT PROPER EXPLAINATION JUST SORRY SORRY TECHNICAL ERROR”

Helpful Report

Posted 4 months ago

“Worst Amazon service experience in India . After successful order confirmation some orders gets cancelled or returned for no reason and without proper explanation. Customer service have no answers why ? Technical reason explained and fake promises to resolve soon . Waste of time and effort for customers. Also delhivery address of business office you will get the notice 8 am delivery attempt unsuccessful Do they know Business/ office hour starts in Mumbai qt 9:30 or 10 am ? Why deliveries at 8 am ? WITH AMAZON INDIA VERY BAD EXPERIENCE OF CANCELLED & RETURNED WITHOUT PROPER EXPLAINATION JUST SORRY SORRY TECHNICAL ERROR”

Helpful Report

Posted 4 months ago

“In my experience Amazon India is a worst platform for purchasing the items in terms of product quality being delivered against what shown on website, delay delivery, orders being canceled by Amazon without customer consent and moreover worst customer support service for return of wrong and defective items sent. Such a return process is clumsy and complicated for the buyer and not being supported by Amazon India customer service representatives.”

Helpful Report

Posted 4 months ago

“Stop shopping on this platform they are scamming marking delivered, where actual package never delivered to customers and never responded to complaints”

Helpful Report

Posted 4 months ago

“Amazon India in 2026.now has the policy to avoid refunding customer by stalling the process repeatedly. Been over 2 weeks already and now they say I have to wait 8 more days and when the time arrive they find another excuse to postpone the process again. I wasted hours on the phone. Massively dissatisfied and I will definitely avoid using Amazon India again.”

Helpful Report

Posted 5 months ago

“Me amazon varun ek book order kel hot te delivery boy ne delivery n deta delivered asa msg kela. Even me call karun check kell product received zal ka tr nhavat zal CCTV camera pn check kela . Jar product delivered nhi kell tr msg ka aala? Plus avdi mothi company OTP system follow nahi karat he ajab ch ahe. Aata paryant flipkart varun ha problem kadhi ch face nhavata kela. Aata full life time madhe amazon varun order nhi karnar. Majha totally one day waste hot aahe . office work sodun hech kartey. To bad service by Amazon. It's todays incident.”

Helpful Report

Posted 5 months ago

“Amazon has changed lot of rules and policies with respect to returns. Please be cautious while purchasing any products and go through refund or return policy before the purchase. Recently, I bought a third-party battery for my Canon camera and unfortunately, I bought it without checking clearly about the compatibility and all but believe me the product description and pictures were so confusing, I had no option other than buying it and see it physically. There was a small difference in the model of the camera due to which the battery did not fit into the camera. The simply denied returning it even though I told them that I would purchase a different one from the same company for a different model, but they refused. In fact, later I checked in the website that the particular model of the battery was not available at all. I had then purchase it from a different website with the proper compatibility and transparent pictures and model description.”

Helpful Report

Posted 5 months ago

“Amazon’s delivery service has become extremely disappointing. I ordered a set of pillows, and the tracking status falsely showed “delivered and handed over to resident,” even though I never received the package. After contacting customer support, the item was reordered on my behalf, but the exact same issue happened again — the order was marked as delivered, yet nothing was received. This level of service is unacceptable and highly frustrating. I never expected such poor delivery management from Amazon. Very disappointed.”

Helpful Report

Posted 5 months ago

“One of the worst companies to order the appliances from. There third party sellers send me to Amazon and Amazon send me to the third party. I bought an Air conditioner and it was defected. Upon installation, the installation team said it’s defected. But no response from Either the brand or Amazon. I am stuck with the AC at home after paying full price”

Helpful Report

Posted 5 months ago

“For the first time i had a horrible experience ad understand how Amazon makes money un ethically. Order no 405-7473492-3115536 and 405-0064356-1985164 were schduled to be delivered but did not happen until 10.45 pm. When called a number shared by them 914461767444 informing pin no 4052 at 9.25PM the delivery man said that it will take 25 mts but never came despite me waiting near gate. Much to my surprise they mention item handed over which has not been done till date. The customer service is THE WORST to respond and their chat understand a language or query where nobody cam question. INR 726 lost and only stress. I don't know how many such amt being swindled every day from others in India. Now they will claim that my phone is not accessible as i am travelling abroad and wont communicate on what's app. ITS TIME PEOPLE IN INDIA REALISE THAT AMAZON IS NO MORE TRUST WORTHY.”

Helpful Report

Posted 5 months ago

“Amazon delivery in India could not be worse . Packages get lost , products replaced in the box , slow delivery”

Helpful Report

Posted 5 months ago

“Big fraud instant delivery by Amazon .my 2 order cheated by Amazon delivery person order no 2610417 showing delivery but delivery person not delivered the product”

Helpful Report

Posted 5 months ago

“Bad customer care service.they do not respond to calls and queries.Been trying non stop ..neither in the app or on call zero response. All numbers say they are invalid”

Helpful Report

Posted 5 months ago

“Everything was resolved smoothly without unnecessary delays or complications.”

Amazon India 4 star review on 14th May 2026

Helpful Report

Posted 5 months ago

“Horrible customer service and their resolution, I have order for my kid with Tracking ID: AW797724940IN , it's been more than 3 weeks pending, customer service is horrible, no one taking responsibility.”

Helpful Report

Posted 5 months ago

“I appreciate the team’s dedication and professionalism, which guided me clearly through every stage until successful completion.”

Helpful Report

Posted 5 months ago

“Absolutely terrible experience with Amazon India, and this is coming from a former Amazon Prime customer. I ordered pillow covers on 29th March and received cheap, completely unrelated towels. Fine—mistakes happen. I requested a replacement. What did Amazon do? Sent an even worse item (a blanket) on 31st March, which I refused to accept. Then began the real nightmare. I requested a refund the same day. The wrong item was picked up on 2nd April, and I was told to wait until 15th April. After waiting patiently, I followed up on 20th April, only to be told that my refund was denied because the “wrong item was returned.” Let that sink in—Amazon sends the wrong product, and then blames the customer for returning the wrong item. Even after multiple calls, the response was the same scripted delay: “wait 4–5 more days.” No accountability, no urgency, no ownership of their mistake. Customer support was equally frustrating—rather than resolving the issue, they focused on repeating policies and delaying action. It felt like the burden was being pushed onto me for an error that was entirely Amazon’s. For a company that promotes itself as customer-centric, this experience was shockingly poor. I’ve now cancelled my Prime membership and closed my account, and I won’t be using Amazon again.”

Amazon India 1 star review on 22nd April 2026

Helpful Report

Posted 6 months ago

“I had spent a long time trying to figure things out on my own, but nothing seemed to work and the situation only grew more overwhelming. It reached a point where I felt completely drained and unsure of what to do next. Contacting them brought immediate reassurance. They were attentive, respectful, and genuinely invested in understanding my case. Their calm and thoughtful approach made a difficult situation feel manageable again.”

Helpful Report

Posted 6 months ago

“I had spent a long time trying to figure things out on my own, but nothing seemed to work and the situation only grew more overwhelming. It reached a point where I felt completely drained and unsure of what to do next. Contacting them brought immediate reassurance. They were attentive, respectful, and genuinely invested in understanding my case. Their calm and thoughtful approach made a difficult situation feel manageable again.”

Helpful Report

Posted 6 months ago

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 11%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Amazon India Reviews