Amazon India Reviews

Name: Amazon India
Rating: 3.76

3.8 Rating 1,859 Reviews

72 %

of reviewers recommend Amazon India

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3.8

Based on 1,859 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat

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Amazon India 1 star review on 7th March 2026

171

Anonymous

Anonymous // 01/01/2019

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“Scam 1: Delivery Failure and Prime Subscription Promotion Following a missed call and three unacknowledged delivery attempts, a delivery agent initiated the return of my order rather than attempting redelivery or rescheduling. There was no direct communication provided beyond the initial missed call. Customer support initially confirmed redelivery for the subsequent day, as my inquiry was placed within two hours of the return request. However, on the following day, contrary to the previous assurance, I was informed that the item had already been returned to the seller, precluding any further intervention. Consequently, I proceeded to reorder the item immediately. During the checkout process, an Amazon Prime shipping option offered two-day delivery, whereas standard delivery was estimated to take an additional five to six days. I elected for the Prime option, and my reordered items are now being delivered promptly. This situation prompts speculation as to whether such tactics are designed to incentivize Prime membership acquisitions, particularly considering that the original items were likely at the same delivery station and could have been delivered with similar expediency, irrespective of membership status. Scam 2: "Pay on Delivery" Irregularities An additional charge is applied for "pay on delivery" services. Delivery agents consistently decline split payments (cash and UPI), citing a policy that mandates a single payment method. This practice is perplexing, given the supplementary fee for the service and the customer's prerogative to select payment methods. Furthermore, while I routinely utilize Amazon Pay for transactions and receive refunds from Zomato and Swiggy, Amazon's own delivery partners are reportedly unable to process comparable transactions on the same account, which appears inconsistent.”

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Posted 1 month ago

“Extremely disappointing experience with Amazon. One of my recent orders was already mishandled by the delivery associate (I had to travel 5 km to collect it myself), and now another order is stuck in Guwahati for the last 3–4 days without any movement. This is unacceptable because delivery from Guwahati to my location normally takes hardly 1 day. There is no valid reason for such delays, and it clearly shows poor logistics management. Even worse, there is no proper option to cancel delayed orders, forcing customers to wait endlessly for items they no longer need. On top of that, the previous product I received was used and did not match the listing, and I was asked to go to the post office myself for return. Overall, this reflects a serious decline in service quality, delivery standards, and customer support. Completely unreliable and frustrating experience. Strongly not recommended.”

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Posted 2 months ago

“I ordered an air fryer - which was faulty- called customer service around 50 times- was always assured that it will be replaced. No one came to get it. Never got the refund. Amazon India is a Complete fraud company .”

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Posted 2 months ago

“Amazon had best service in one time but now it's service has gone down to level 0. They are not verifying the sellers properly. There are many FRAUD SELLERS in Amazon. Online Thagi karna pesa bana ke rakha hai. Now we can't trust Amazon and SHOP anymore in Amazon.”

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Posted 2 months ago

“Very good and reliable”

Amazon India 1 star review on 26th March 2026

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Posted 2 months ago

“Their meticulous approach ensured the withdrawal was processed smoothly.”

Amazon India 1 star review on 20th March 2026

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Posted 2 months ago

“It was truly a pleasure working with this team, and I’m sincerely grateful for the time and effort they devoted to helping me.”

Amazon India 1 star review on 18th March 2026

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Posted 2 months ago

“It was truly a pleasure working with this team, and I’m sincerely grateful for the time and effort they devoted to helping me.”

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Posted 2 months ago

“Their support made it possible for the withdrawal to be completed without setbacks.”

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Posted 2 months ago

“I am suffering for my returns for damage products since last 20 days Nobody is helping Sincerely. They sounds like robotics answer. They don't want to satisfy the customer. They are just pathetic.”

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Posted 2 months ago

“The team managed my complaint efficiently and with great professionalism. Getting a full refund last week brought significant relief, and their commitment to customer satisfaction was clear from start to finish.”

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Posted 2 months ago

“Can give even 0 star. One of the most horrible experience that one can have with amazon. The delivery agents are the biggest frauds.”

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Posted 3 months ago

“The currier refuses to deliver and wanted to leave the package in a distant bar. As I insisted for the delivery to the real address, he marked the delivery as "refused by the recipient", which Is not thrue. I tryed to set a complaint by Amazon.in chat, buy the chat agent did not accept my complaint and only wrote to me a telephone number to call .. in the United States... :D Ridiculous. Shipped with Amazon Tracking ID: 366844612985 Order number 26 January 2026 408-0814515-6845153”

Amazon India 1 star review on 29th January 2026

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Posted 4 months ago

“Pathetic customer service. Late delivery issue is handled very badly. Worst. It was a bday gift and they ruined the day. Since then everyday the customer service executive assured me that it will be delivered in 24 hours.”

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Posted 4 months ago

“Extremely Poor Delivery Experience – Happened 5 Times in 6 Months This is becoming a pattern, not an exception. Whenever I place an order above ₹1000, the delivery agent rings once and immediately marks the order as “delivery attempt failed.” There is no callback option, no proper contact details, and no way to reach the delivery person from the order page. To resolve this, I’m forced to contact customer support using another unrelated order, just to request a call. Support always gives the same scripted response: “Your order will be delivered today, and we will call you in the evening to confirm.” That call never happens. The delivery never happens either. For the next 2–3 days, the exact same cycle repeats—fake delivery attempts, no callback, no communication—until I’m finally forced to cancel the order. This has happened 5 times in the last 6 months. At this point, it’s either a serious delivery system failure or complete negligence. Amazon used to be reliable. Now it feels like customers are expected to waste time chasing their own orders with zero accountability from delivery agents or support. Very disappointing experience. Needs urgent improvement.”

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Posted 5 months ago

“Amazon prime member for 10 years. Ordered two products on 14th December, 1 product was despatched on 21st and the second product is still not despatched today is 23rd, I understand delivery date is 25th, if the product was ordered on 14 the seller can easily despatch the order by 16th, when I post review and says cannot post fact review about the seller. Very bad experience for prime members.”

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Posted 5 months ago

“Mai amazon ki prime member hu lekin aj ek ajeeb problem face karna para hai mujhe maine ek kurta order Kiya tha jo payment kiya hua hai lekin wo mera tak delivered nehi hua hai lekin delivery marking kiya gaya hai. Jab maine customer care mai call kiya wo bhi mera help na kar ke ulta sidha samjha raha hai. Very disappointing.”

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Posted 5 months ago

“Their thoroughness ensured no mistakes were made.”

Amazon India 5 star review on 9th December 2025

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Posted 5 months ago

“I always used prepaid orders and every time i faced the delivery person not informing that they reached my location 1000 of times they just came and parcel throw it in the gate ,who is responsible for this immature behaviour who is responsible for this if my parcel would misplaced .they dont even bother what is the value of money. If the person did prepaid order they dont have responsibility to do one call for the information. Very bad worst experience ever .”

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Posted 6 months ago

“Delivery delayed by 6 days,calling then from last 6days. Everytime they r raising ticket but not doing anything. Horrible experience, not sure if I'll get my parcel or not.”

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Posted 6 months ago

Amazon India is rated 3.8 based on 1,859 reviews