Name: Amazon India
Rating: 3.75

“I appreciate the team’s dedication and professionalism, which guided me clearly through every stage until successful completion.”

Helpful Report

Posted 2 months ago

“Absolutely terrible experience with Amazon India, and this is coming from a former Amazon Prime customer. I ordered pillow covers on 29th March and received cheap, completely unrelated towels. Fine—mistakes happen. I requested a replacement. What did Amazon do? Sent an even worse item (a blanket) on 31st March, which I refused to accept. Then began the real nightmare. I requested a refund the same day. The wrong item was picked up on 2nd April, and I was told to wait until 15th April. After waiting patiently, I followed up on 20th April, only to be told that my refund was denied because the “wrong item was returned.” Let that sink in—Amazon sends the wrong product, and then blames the customer for returning the wrong item. Even after multiple calls, the response was the same scripted delay: “wait 4–5 more days.” No accountability, no urgency, no ownership of their mistake. Customer support was equally frustrating—rather than resolving the issue, they focused on repeating policies and delaying action. It felt like the burden was being pushed onto me for an error that was entirely Amazon’s. For a company that promotes itself as customer-centric, this experience was shockingly poor. I’ve now cancelled my Prime membership and closed my account, and I won’t be using Amazon again.”

Amazon India 1 star review on 22nd April 2026

Helpful Report

Posted 3 months ago

“I had spent a long time trying to figure things out on my own, but nothing seemed to work and the situation only grew more overwhelming. It reached a point where I felt completely drained and unsure of what to do next. Contacting them brought immediate reassurance. They were attentive, respectful, and genuinely invested in understanding my case. Their calm and thoughtful approach made a difficult situation feel manageable again.”

Helpful Report

Posted 3 months ago

“I had spent a long time trying to figure things out on my own, but nothing seemed to work and the situation only grew more overwhelming. It reached a point where I felt completely drained and unsure of what to do next. Contacting them brought immediate reassurance. They were attentive, respectful, and genuinely invested in understanding my case. Their calm and thoughtful approach made a difficult situation feel manageable again.”

Helpful Report

Posted 3 months ago

“AMAZON and its sellers are SCAMMING people ! Paid amount in full Never received any products Customer service kept me on hold for hours No refunds even after following up for 30 days”

Helpful Report

Posted 3 months ago

“SELLER: ANANTAUM_TECNICOThis was supposed to be a HDD TECNICO 1TB. It was a cash on delivery. I received 2 rolls of chart paper as seen in the pictures. Good I opened the package and rejected the delivery. As it is a non returnable item. It took a long time to deliver & I am very disappointed with Amazon. This store should be fined & banned from Amazon.”

Helpful Report

Posted 3 months ago

“SELLER: ANANTAUM_TECNICOThis was supposed to be a HDD TECNICO 1TB. It was a cash on delivery. I received 2 rolls of chart paper as seen in the pictures. Good I opened the package and rejected the delivery. As it is a non returnable item. It took a long time to deliver & I am very disappointed with Amazon. This store should be fined & banned from Amazon.”

Helpful Report

Posted 3 months ago

“SELLER: ANANTAUM_TECNICOThis was supposed to be a HDD TECNICO 1TB. It was a cash on delivery. I received 2 rolls of chart paper as seen in the pictures. Good I opened the package and rejected the delivery. As it is a non returnable item. It took a long time to deliver & I am very disappointed with Amazon. This store should be fined & banned from Amazon.”

Helpful Report

Posted 3 months ago

“For the past 3 days, I have been receiving messages stating that delivery was “attempted but no response from customer,” which is completely false. I was available at the delivery address at all times, and no one contacted me. Today, I received a call from the delivery executive, but the call got disconnected within 5 seconds. Immediately after that, I received another message again stating that delivery was attempted but there was no response from my side. I tried calling the delivery executive multiple times, but my calls were repeatedly rejected. When I called from another number, he answered and informed me that the “quality of the material is bad” and that he is returning it to the supplier. This is completely unacceptable, as it is not the delivery person’s responsibility to decide whether to deliver the product or not. I even informed him that I am willing to come and collect the parcel directly from the warehouse, but he refused and stated that since it has already been 3 days, the item must be returned today. When I requested him to deliver the package, he disconnected the call and blocked my number. On calling again from a different number, he behaved in a highly unprofessional manner, used abusive language, and even threatened me. Due to this extremely poor experience, I am now cancelling my other pending orders from Amazon as well. This kind of behavior is completely unacceptable. I request immediate action against the delivery executive and ensure that my order is delivered without being returned.”

Helpful Report

Posted 3 months ago

“Scam 1: Delivery Failure and Prime Subscription Promotion Following a missed call and three unacknowledged delivery attempts, a delivery agent initiated the return of my order rather than attempting redelivery or rescheduling. There was no direct communication provided beyond the initial missed call. Customer support initially confirmed redelivery for the subsequent day, as my inquiry was placed within two hours of the return request. However, on the following day, contrary to the previous assurance, I was informed that the item had already been returned to the seller, precluding any further intervention. Consequently, I proceeded to reorder the item immediately. During the checkout process, an Amazon Prime shipping option offered two-day delivery, whereas standard delivery was estimated to take an additional five to six days. I elected for the Prime option, and my reordered items are now being delivered promptly. This situation prompts speculation as to whether such tactics are designed to incentivize Prime membership acquisitions, particularly considering that the original items were likely at the same delivery station and could have been delivered with similar expediency, irrespective of membership status. Scam 2: "Pay on Delivery" Irregularities An additional charge is applied for "pay on delivery" services. Delivery agents consistently decline split payments (cash and UPI), citing a policy that mandates a single payment method. This practice is perplexing, given the supplementary fee for the service and the customer's prerogative to select payment methods. Furthermore, while I routinely utilize Amazon Pay for transactions and receive refunds from Zomato and Swiggy, Amazon's own delivery partners are reportedly unable to process comparable transactions on the same account, which appears inconsistent.”

Helpful Report

Posted 3 months ago

“Extremely disappointing experience with Amazon. One of my recent orders was already mishandled by the delivery associate (I had to travel 5 km to collect it myself), and now another order is stuck in Guwahati for the last 3–4 days without any movement. This is unacceptable because delivery from Guwahati to my location normally takes hardly 1 day. There is no valid reason for such delays, and it clearly shows poor logistics management. Even worse, there is no proper option to cancel delayed orders, forcing customers to wait endlessly for items they no longer need. On top of that, the previous product I received was used and did not match the listing, and I was asked to go to the post office myself for return. Overall, this reflects a serious decline in service quality, delivery standards, and customer support. Completely unreliable and frustrating experience. Strongly not recommended.”

Helpful Report

Posted 3 months ago

“I ordered an air fryer - which was faulty- called customer service around 50 times- was always assured that it will be replaced. No one came to get it. Never got the refund. Amazon India is a Complete fraud company .”

Helpful Report

Posted 3 months ago

“Amazon had best service in one time but now it's service has gone down to level 0. They are not verifying the sellers properly. There are many FRAUD SELLERS in Amazon. Online Thagi karna pesa bana ke rakha hai. Now we can't trust Amazon and SHOP anymore in Amazon.”

Helpful Report

Posted 3 months ago

“Very good and reliable”

Amazon India 1 star review on 26th March 2026

Helpful Report

Posted 3 months ago

“Their meticulous approach ensured the withdrawal was processed smoothly.”

Amazon India 1 star review on 20th March 2026

Helpful Report

Posted 4 months ago

“It was truly a pleasure working with this team, and I’m sincerely grateful for the time and effort they devoted to helping me.”

Amazon India 1 star review on 18th March 2026

Helpful Report

Posted 4 months ago

“It was truly a pleasure working with this team, and I’m sincerely grateful for the time and effort they devoted to helping me.”

Helpful Report

Posted 4 months ago

“Their support made it possible for the withdrawal to be completed without setbacks.”

Helpful Report

Posted 4 months ago

“I am suffering for my returns for damage products since last 20 days Nobody is helping Sincerely. They sounds like robotics answer. They don't want to satisfy the customer. They are just pathetic.”

Helpful Report

Posted 4 months ago

“The team managed my complaint efficiently and with great professionalism. Getting a full refund last week brought significant relief, and their commitment to customer satisfaction was clear from start to finish.”

Amazon India 1 star review on 7th March 2026

Helpful Report

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 14%
Customer Service
Communication Channels	Live Chat, Telephone, Email

Amazon India Reviews