Amazon India Reviews

Name: Amazon India
Rating: 3.81

3.8 Rating 1,823 Reviews

73 %

of reviewers recommend Amazon India

Company Reviews

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Metrics

3.8

Based on 1,823 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 5 star review on 6th August 2025

170

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely bad experience. Worst amongst the worst. Delivery does not happen on time. Orders gets cancelled randomly. Never trust their delivery dates if you need anything strictly on or before shown delivery date.”

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Posted 2 months ago

“The worst harassment and pathetic service I have ever faced. Amazon completely failed to deliver my order on time, even after I clearly mentioned the urgency multiple times. They made me believe it would reach before I left India, but nothing was done. To make it worse, their careless representative cancelled my order without my consent and when I asked for escalation, she denied every possible solution I offered — delivering within 1 hour, refund with ₹1000 penalty, or shipping to my U.S. address. She even cut the call midway without resolving anything. This is how Amazon treats customers — with arrogance, zero accountability, and no respect. Absolutely ridiculous service and harassment. If they cannot fulfill basic commitments, they should stop misleading customers.”

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Posted 2 months ago

“The product was to be delivered on 26 sep at saharanpur..no response so far..it was Rockwell mini fridge..is this the way to deal with a regular customer..ironically no response from anywhere... Prof Ramesh dutt Saharanpur”

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Posted 2 months ago

“Comparing to mesho shopsy amazon is a worst delievery patner if we order a product which is more important they will never delievery our product it's a worst don't prefer amazon it make us foolish so b etter avoid amazon”

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Posted 2 months ago

“Not able to return it shows pickup and delivery address are different which is not true and when checked with customer care they are asking to delete all address and try again no support from them seriously wasted my half hour waiting for them to join and show there tantrums they are saying it's nothing in their hands neither they can support so what is actually support for???”

Helpful Report

Posted 2 months ago

“I have ordered Mustang 302 earbuds but my order is hold the reason is payment failed but my side payment paid successfully to Amazon i have reached out your customer care staff but they not resolved my issue & he has hold my call atleast 1 hours i have continued to Wait her response but they had continued hold my number i have reached out 3 members your customer care staff yet not resolved my issue I'm not going to shopping amazon next time for sure”

Amazon India 1 star review on 23rd September 2025

Helpful Report

Posted 2 months ago

“Money recovery is possible”

Amazon India 1 star review on 22nd September 2025

Helpful Report

Posted 2 months ago

“I had a horrible experience today with Amazon India’s delivery service in Bangalore. Both my refrigerator and water purifier were scheduled for delivery today, and on the same day I had to face extremely unprofessional behavior from two different delivery partners. For the refrigerator, the rule is very clear: the delivery partner must call the customer at least 30 minutes before delivery. Instead, he called me only after reaching my location. I was not home at that moment, so I told him I’d arrive in 5 minutes — but by the time I reached, he had already left. On top of that, he was unnecessarily rude. For the water purifier, the delivery partner went to the wrong location and blamed me, saying I had provided the wrong delivery address. He even said he didn’t have time to talk further. When I contacted customer care, they confirmed my delivery address was absolutely correct. Clearly, the delivery person either didn’t bother to check properly or lacked basic knowledge of navigation. It is extremely irritating that for every delivery I am forced to call customer care to sort things out. While the customer care team is helpful, the delivery partners are careless, rude, and irresponsible. This kind of disgusting and frustrating behavior is unacceptable. If Amazon cannot ensure proper delivery etiquette and professionalism, then why should customers choose Amazon over other platforms? I strongly urge Amazon to take strict action against such delivery partners — because if this keeps happening, there is no reason left to stay loyal to Amazon. I request Amazon leadership and whoever is responsible for delivery operations to personally review this feedback and take immediate action. Customers cannot be expected to tolerate such repeated harassment. Please treat this review seriously — otherwise, Amazon risks losing the trust and loyalty of genuine customers like me.”

Helpful Report

Posted 3 months ago

“Denise Expert Recovery is excellent”

Amazon India 2 star review on 15th September 2025

Helpful Report

Posted 3 months ago

“They send fake cod products and the customer service says we are not responsible for your loss. They cutoff phone in between.”

Helpful Report

Posted 3 months ago

“Horrible customer service Marking products delivered though not delivering the product and the service centre not helping anything and not even refunding the amount”

Helpful Report

Posted 3 months ago

“For last month they are charging additional amount on groceries at the time of delivery. But in app it is not showing the additional amount but on delivery man Amazon it’s showing additional amount and they want to pay this amount only. This is a small scam which can be increased in a wide range shortly . Ther is no solution from customer care also as they are unable to find the issue for last month still they are asking time to check. I had called 3 times but didn’t get satisfactory answer.”

Helpful Report

Posted 3 months ago

“I wish to bring to your attention an issue I have been facing with parcel deliveries to my residence. I reside in an apartment on the first floor. Recently, I have noticed that delivery personnel often insist that I come downstairs to collect my parcels, instead of delivering them to my doorstep as promised. This practice is inconsistent with Amazon’s stated commitment to provide delivery directly to the customer’s door. This creates particular inconvenience when I am not at home, as I may request a neighbour to collect the parcel on my behalf. It would be unreasonable to expect them to leave their unit and go downstairs to meet the delivery person. I kindly request that this matter be addressed and that delivery personnel be reminded to ensure parcels are delivered to my doorstep, in line with Amazon’s service standards.”

Helpful Report

Posted 4 months ago

“Your money can be recovered from online scammers”

Helpful Report

Posted 4 months ago

“I had ordered nike zoom vomero 5 shoes feom cocoblu by Amazon. I had ordered size 9 and received a damaged box of one shoe size 7and another size 8. It was Amazon fulfilled. I managed to return but didn't get any refund. The shoes were of rs 13700 which i lost as Amazon customer service didn't help me out with my issue”

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Posted 4 months ago

“25 days delivery for a product.not just one 7 different product.”

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Posted 4 months ago

“Truth Team.”

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Posted 4 months ago

“I have purchased many services from wanderlustify and they have always been delivered, very trusted and guaranteed seller!”

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Posted 4 months ago

“Good items are available”

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Posted 4 months ago

“I have a very bad experience with many of my amazon deliveries. Many of them state that the item is delivered but I do not receive them. I have to then constantly be on the alert and follow up so that the item is delivered.”

Helpful Report

Posted 5 months ago

Amazon India is rated 3.8 based on 1,823 reviews