Amazon India Reviews

Name: Amazon India
Rating: 3.82

3.8 Rating 1,818 Reviews

73 %

of reviewers recommend Amazon India

Company Reviews

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Metrics

3.8

Based on 1,818 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 5 star review on 6th August 2025

170

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered Mustang 302 earbuds but my order is hold the reason is payment failed but my side payment paid successfully to Amazon i have reached out your customer care staff but they not resolved my issue & he has hold my call atleast 1 hours i have continued to Wait her response but they had continued hold my number i have reached out 3 members your customer care staff yet not resolved my issue I'm not going to shopping amazon next time for sure”

Amazon India 1 star review on 23rd September 2025

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Posted 1 month ago

“Money recovery is possible”

Amazon India 1 star review on 22nd September 2025

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Posted 1 month ago

“I had a horrible experience today with Amazon India’s delivery service in Bangalore. Both my refrigerator and water purifier were scheduled for delivery today, and on the same day I had to face extremely unprofessional behavior from two different delivery partners. For the refrigerator, the rule is very clear: the delivery partner must call the customer at least 30 minutes before delivery. Instead, he called me only after reaching my location. I was not home at that moment, so I told him I’d arrive in 5 minutes — but by the time I reached, he had already left. On top of that, he was unnecessarily rude. For the water purifier, the delivery partner went to the wrong location and blamed me, saying I had provided the wrong delivery address. He even said he didn’t have time to talk further. When I contacted customer care, they confirmed my delivery address was absolutely correct. Clearly, the delivery person either didn’t bother to check properly or lacked basic knowledge of navigation. It is extremely irritating that for every delivery I am forced to call customer care to sort things out. While the customer care team is helpful, the delivery partners are careless, rude, and irresponsible. This kind of disgusting and frustrating behavior is unacceptable. If Amazon cannot ensure proper delivery etiquette and professionalism, then why should customers choose Amazon over other platforms? I strongly urge Amazon to take strict action against such delivery partners — because if this keeps happening, there is no reason left to stay loyal to Amazon. I request Amazon leadership and whoever is responsible for delivery operations to personally review this feedback and take immediate action. Customers cannot be expected to tolerate such repeated harassment. Please treat this review seriously — otherwise, Amazon risks losing the trust and loyalty of genuine customers like me.”

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Posted 1 month ago

“Denise Expert Recovery is excellent”

Amazon India 2 star review on 15th September 2025

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Posted 1 month ago

“They send fake cod products and the customer service says we are not responsible for your loss. They cutoff phone in between.”

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Posted 1 month ago

“Horrible customer service Marking products delivered though not delivering the product and the service centre not helping anything and not even refunding the amount”

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Posted 1 month ago

“For last month they are charging additional amount on groceries at the time of delivery. But in app it is not showing the additional amount but on delivery man Amazon it’s showing additional amount and they want to pay this amount only. This is a small scam which can be increased in a wide range shortly . Ther is no solution from customer care also as they are unable to find the issue for last month still they are asking time to check. I had called 3 times but didn’t get satisfactory answer.”

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Posted 2 months ago

“I wish to bring to your attention an issue I have been facing with parcel deliveries to my residence. I reside in an apartment on the first floor. Recently, I have noticed that delivery personnel often insist that I come downstairs to collect my parcels, instead of delivering them to my doorstep as promised. This practice is inconsistent with Amazon’s stated commitment to provide delivery directly to the customer’s door. This creates particular inconvenience when I am not at home, as I may request a neighbour to collect the parcel on my behalf. It would be unreasonable to expect them to leave their unit and go downstairs to meet the delivery person. I kindly request that this matter be addressed and that delivery personnel be reminded to ensure parcels are delivered to my doorstep, in line with Amazon’s service standards.”

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Posted 2 months ago

“Your money can be recovered from online scammers”

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Posted 2 months ago

“I had ordered nike zoom vomero 5 shoes feom cocoblu by Amazon. I had ordered size 9 and received a damaged box of one shoe size 7and another size 8. It was Amazon fulfilled. I managed to return but didn't get any refund. The shoes were of rs 13700 which i lost as Amazon customer service didn't help me out with my issue”

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Posted 2 months ago

“25 days delivery for a product.not just one 7 different product.”

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Posted 2 months ago

“Truth Team.”

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Posted 3 months ago

“I have purchased many services from wanderlustify and they have always been delivered, very trusted and guaranteed seller!”

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Posted 3 months ago

“Good items are available”

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Posted 3 months ago

“I have a very bad experience with many of my amazon deliveries. Many of them state that the item is delivered but I do not receive them. I have to then constantly be on the alert and follow up so that the item is delivered.”

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Posted 3 months ago

“Amazon seller - Buy Craving- has picked up the item for reverse return and refund. That was 09/06/2025. Today being 18th July, I don’t have my refund and I have not heard from the seller.”

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Posted 3 months ago

“All my recent order came with inaccuracy or delayed delivery. customer care doesnt resolve any of the problem on time. Worst experience ever.”

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Posted 3 months ago

“We ordered External storage drive worth INR 9500, when we opened Amazon packing external storage drive was missing, when we raised complaint they rejected refund and their response very unprofessional and unethical.”

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Posted 4 months ago

“Was a very loyal customer of Amazon Now the newly added marketplace fee of rs 5 per transaction has made me rethink of buying stuff off Amazon anymore Local shops are way better at this point Amazon shouldn’t be so greedy They are already charging the seller for displaying their products which is indirectly borne by the customer They are also charging membership fee from the buyer In addition to that, every transaction attracts a charge of Rs 5 On a single day I’ve paid 15 rs additional So imagine the amount I’ll be paying extra during the course of a year !!! How much more will they burden their customers ??????? After a while this fee too will be hiked as Amazon isn't going to be satisfied with the lakhs or even crores it makes out of this one additional charge.”

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Posted 4 months ago

“When my cash withdrawal was denied and my account access suddenly restricted, I feared the worst. It's a common issue, and I understand why people lose faith in platforms. But thanks to Mrs. Mercy and her amazing support team, I was able to recover my funds and regain confidence in the process”

Amazon India 1 star review on 9th June 2025

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Posted 4 months ago

Amazon India is rated 3.8 based on 1,818 reviews