Amazon India Reviews

Name: Amazon India
Rating: 3.97

4.0 Rating 1,693 Reviews

78 %

of reviewers recommend Amazon India

Company Reviews

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Metrics

4.0

Based on 1,693 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 21st March 2024

144

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon customer care number 8756830813=8756830813”

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Posted 3 years ago

“Amazon customer care number 8756830813=8756830813”

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Posted 3 years ago

“I recently ordered 6 Room heater through Amazon India. Out of 6, only 1 room heater was delivered and that too without manufacturer's box. I raised complaint on this delivery issue. I was told that the investigation will be done on it. After a week when I enquired, I was told that the items were delivered as requested and they can not do anything on it. But 5 items were missed in the delivery. I tried to contact customer support multiple times, my issue was not addressed properly. Without even providing proper answer they disconnect the call telling that that is the max they can do on this order. I think they have been trained this way if any delivery issue happens. I found that Amazon India did not bother if any delivery issue happens on the items ordered. In my case I am not sure whether my order was not handled properly at their Warehouse or it was mishandled during the delivery transit. I was under impression that Amazon India will take the full responsibility till the ordered Items are delivered to the destination address. But Amazon India is not bothered to take any responsibility on the missed delivery. I have been making lot of purchase via Amazon India with the hope that it is secured, and the delivery will be handled properly. I am also an Amazon Prime member. All my previous orders were delivered properly. I realized that if any issue happens on the delivery, Amazon India will not bother to handle it for us. After his purchase I am totally disappointed with the irresponsible customer service provided by Amazon India. Hence forth I decided not to purchase any items through Amazon India. Be careful while making purchase via Amazon India. They dont bother to address our delivery issues if something goes wrong in the transit. Stay away from Amazon India.”

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Posted 1 year ago

“Amazon Customer Helpline Call Now 736.49.941.02.Meesho Customer Helpline Call Now 736.49.941.02..Amazon Customer Helpline Call Now 736.49.941.02.Meesho Customer Helpline Call Now 736.49.941.02..”

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Posted 1 year ago

“his review is based 7477615119..on a few years of experience with Amazon India as a Prime member. Cons: Following recent policy changes are discouraging. a) If a seller is following unfair practice, for example, offering cashback for 5 star reviews, Amazon doesn't allow us to comment the fact on product page, they ask us to give the review on the seller page. But then, product rating shown to prospective buyers on the product page is a fraud. b) Returns policy is changing adversely. Even though replacement is allowed in a product page, when replacement is requested, they say its not allowed unless I prove that product is defective. Pros: a) I find products on Amazon which I don't find elsewhere. b) Prices are competitive and delivery is fast. c) Reviews are generally reliable. d) Returns policy is somewhat okay”

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Posted 2 years ago

“very good of service- Amazon customer care 07550850443_ help so sweet very very e sweet Amazon”

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Posted 3 years ago

“Big no no for Amazon India. Their customer service is terrible. They delivered wrong product. Once I returned it, they didn’t give me refund and stated I need to return original product. How can I return original product if you sent me the wrong product. Please people stop buying from Amazon India. I don’t think Amazon care about their reviews or they have interest to improve their service.”

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Posted 1 year ago

“Amazon Customer Care Number 09827920521 %% 06001987320 Amazon Customer Care Helpline Number 09827920521 // 06001987320 Amazon Customer Care 24×7 Helpline Number 09827920521 %% 06001987320 All Shopping Refund and Return Related Problem Issue You Can Call Customer Care Number.”

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Posted 1 year ago

“I live in Ahmedabad, Gujarat (pincode: 380058). My experience with Amazon India has been terrible and frustrating in Ahmedabad. Products are never delivered on time and sometimes aren't delivered at all. Getting what I've ordered on time is rare. Delivery agents always mark the order as either 'delivered' or 'rejected at delivery' when no attempt at delivery has been made. Whenever this is brought up with customer service, all executives make the same excuses - "it must have been marked by accident" - and the same empty promises - "it won't happen again" or "this issue has been escalated". And yet the same thing happens time and time again. This has been happening for years but it has become frustratingly frequent in the past month or so. Out of around 20 orders, I've faced this problem with at least 15 of them. Customer service continues to be unhelpful and delivery agents continue to be exasperating. As a prime member, it feels like I'm being cheated. I'm not paying for a membership to get my item a week later than it was promised or never at all. And note this - I have never faced this problem in Mumbai or with Amazon Singapore or Amazon US - ONLY AHMEDABAD. I am yet to find a way of communicating with Amazon that makes them ACTUALLY solve my problem and be responsive instead of giving me excuses and empty promises.”

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Posted 1 year ago

“The most disgusting experience with Amazon India. My stuff was too be delivered yesterday and their agent called to say he had a flat tire and won't be delivering yesterday. The next second Amazon updated status as "incorrect address" despite being an Amazon customer for a more than a decade. Then the customer service rep promised delivery by 9 am. Again Amazon failed to keep its promise. The second agent Hemant was least bothered to help. The delivery agents don't take calls. Amazon has become the next version of a glorified Indian dhaba. Disgusting services and standard excuses. Amazon India you suck!!”

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Posted 1 year ago

“very good of service- Amazon customer care 07550850443_ help so sweet very very e sweet Amazonvery good of service- Amazon customer care 07550850443_ help so sweet very very e sweet Amazon”

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Posted 3 years ago

“Amazon customer care number 07550850443”

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Posted 3 years ago

“I recently had a bad experience with Amazon and had to contact their customer service. Amazon which boasts itself as world's top customer centric company is actually providing pathetic customer service. Customer executives were misleading and provided false information about my order and it really frustrated me. I even wrote an email to Jeff Bezos as he has a public email id where customers can write their concerns directly to him. But to my surprise, this looks like a PR stunt as I got response from a customer executive who had no idea on how to deal with their customer. My issue never got resolved and I made a decision to cancel my prime subscription. Amazon.in will never be my first choice online store going forward. Enough of their "best" customer service.”

Helpful Report

Posted 3 years ago

“I have had good experiences with Amazon few years before but not now. I did place orders even after disappointed delivery services because I thought it might be a error but they proved wrong. All of these are COD orders and I will not trust Amazon for Pre-Paid Orders ever again. I ordered a Metal Car toy it was showing delivery in two days. I waited the day full for the delivery person to call I never ever got a call. And later that day evening I got a automated call stating that I refused the order and asking to press 1 if I wish to cancel the order or press 2 if you want Re- delivery. I pressed 2, and it stated that the order will be re-delivered within next 24 to 48 hours, after two days again, a delivery person called for delivery but I had already purchased the item elsewhere because it was supposed to be a gift so I refused and cancelled the order. Order for Hair dryer -again I trusted Amazon and I purchased a hairdryer. Even the hairdryer showed delivery in three days and the days passed. I waited for the whole day for the delivery person to call because last time I never got a call . The same happened this time . I never got a call and by the end of the day I got an automated call from Amazon requesting for a redelivery or cancellation stating that I refuse the order . Again I opted redelivery option and it was never ever delivered to me. It’s been two days. Well I purchased the same one via Blinkit today, got it in 15 minutes . Order for Shoe Rack - well I again ordered for a shoe rack because the price was better. I saw the reviews were-good for the shoe rack but then again I saw 300 Rs lesser price in another website so I cancelled the order next day as it was not showing shipped out. But I got a message stating that the order has already been shipped out so to refuse the delivery if they try to deliver or attempt to deliver. And the tracking was serviceable that it arrive to New Delhi or somewhere I am staying in Bangalore so I thought okay well as it is still not showing cancelled in the order page. It was still showing it is-in transit and it would arrive by this Sunday that is on the 7nth. I thought I will contact the customer service about this and I clearly texted them that I do not want to cancel the order. Let it come and I will receive the item. I just wanted to make sure about this fact. But as a response a customer service executive send me a reply that they have successfully cancelled the order as per my request now and she have just placed cancellation request on my order. Then I said them I request that for continuing with the order and were not for cancelling I have listed the issue above. I don’t know if they’re using a chat -Bot or a real humans helping us because all the responses are the worst they don’t even read anything. Clearly the same happened with my previous orders as well. I texted I chatted with the customer service people and they were all giving answers without reading what we sent , I am never going to shop with Amazon prepaid option or I’m never going to trust Amazon that they will deliver it to say you in specific day. I will obviously order from Amazon but obviously I will not trust and order. I always thought Amazon is better than Flipkart, but it’s not . Let me say Flipkart delivery is Awesome!”

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Posted 3 months ago

“Worst costomer care service”

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Posted 4 months ago

““AMAZON Toll-Free: 062891-35856 (Online complain, 24/7) / 62891-35856 ( 62891-358,56 )/ helpl NUMBER”

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Posted 4 months ago

“Jis din product delivery hoga batate he us din dete nahi.. pura din appko wt karke bhi inka kohi call nahi ata.. or ham call kare customer ko to wo bolye ayega ap wt karo.. but rat ke 12 baj jayege but product nahi ayega.. very bad service.. ise accha to baki flipkart , mesho,myntra.com, shopsy inki acchi service he.. yahase kabhi mat lena product.. inko nahi valu customer ke time ki.. faltu service..”

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Posted 4 months ago

“Fraudlent delivery practices..delivery people steal valuable goods in amazon india.”

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Posted 5 months ago

“Customer service poor and difficult to access 1. Scammed by delivery of dummy parcel. Sent all the details and photos. No response , no resolution, no communication. 2. Defective item replacement or refund extremely difficult. Be warned.”

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Posted 5 months ago

“Worst customer service experience ever. Nobody could resolve the issue and keeps transferring the chat to somebody else. I’ve been a prime customer for very long but not anymore. I’m getting off of Amazon with my entire family.”

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Posted 5 months ago

Amazon India is rated 4.0 based on 1,693 reviews