Name: Amazon India
Rating: 3.74

“Very bad experience . They are not properly calling and informing about order. When call back also not attending. Very disappointing.”

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Posted 4 days ago

“Recently all my orders were delayed and wheneven we ask customer care they will give you fake promises like don't worry sir it will be delivered to you tomorrow. Now i cancelled all my orders because of this delayed. Not recommended at alll. Very bad experience with the deliveries.”

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Posted 5 days ago

“From USA, I placed 5 orders with Amazon India for a charity event associated with Onam. None of the orders showed up....the delivery agents did not make attempt to deliver but will enter wrong information as if they made an attempt to deliver. All the shipments were damaged and undeliverable. Even the replacement orders auto created by Amazon were damaged and never showed up. What a disgraceful service and a shameful experience for relying on Amazon India. I have the orders and tracking information to validate the statement here.”

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Posted 5 days ago

“Very poor delivery service. Amazon tracking and customer service gave wrong information. Express delivery was not delivered on time. Very disappointing experience.”

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Posted 1 week ago

“I had a very bad experience with amazon delivery agent who was very Rude to me and disrespected and also took the package with him without delivering, this happened multiple times and I started complaining from 2nd time onwards, In total I called and complained 5 times to amazon.in customer care which took 1 long month but they dint take any action about that delivery agent and sent that same person again and again to my door step which we felt extremely unsafe,AMAZON DONT CARE ABOUT CUSTOMES ALL THEY NEED IS ORDER AND MONEY.”

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Posted 1 week ago

“I had ordered three items through Order number 408-0767189-7204307 for Rs.6,049/- on Amazon. The delivery was scheduled on Monday, the 27th of July, 2026. I waited the whole day, at around 9.58 pm, amazon’s delivery guy called, when I answered he disconnected the line and went away. it was not delivered. But a remark of delivery attempted was made for me. Same on the 28th, he called at 10.30 pm. He did not reply, disconnected and went away. From the 29th until the 7th of August, daily, the message board will say, that it will be delivered that day. No phone calls and no deliveries. He finally delivered it on the 8th of August. The outside box was missing, it was in a plastic cover, which was open, when I opened it and checked it, they had opened the boxes, used the items for ten days and then brought it to me. I had complained several times, but amazon did not take any action. The problem is, amazon pays their delivers guys very low wages of just Rs.20 per delivery approximately 20 cents. whereas for my sale amazon would have made between Rs.1200 to Rs.2500/- as commission. So what the delivery driver does is, he does not deliver, but, makes a phone call from far away muting his mic and claims that the customer did not answer the call and claims the Rs. 20 charges for delivery attempted, he does it two or three times for such orders before delivering it and makes forty to sixty rupees. But, our whole day for three days is wasted waiting for him. If we complain, then they will refuse to deliver or use the items for two weeks and deliver after that. When asked, why they did not deliver for two weeks, their local manager for the delivery guys says that they did not know the address, then why did they not call me? Secondly, I am at this residence for the last six months and amazon has been delivering for the last six months many items. Amazon is fully aware of these problems. Amazon claims that we were not at home or did not answer the phone. But the telephone calls are recorded, which amazon employees never check under instructions of their country manager. What I have told amazon earlier itself, when this problem had arisen three years back is, if he has come to my front door, ask him to take a selfie of himself in front of my door along with a date, time and location stamp, there are many apps for it. If he claims that the customer is not answering the phone, then he should wait in front of my door, call his customer service, so that they can call me to confirm whether I am at home or not. But amazon does not wish to implement this, because no one will work for amazon which pays just Rs. 20/- as they feel it is a garbage company. The country manager of amazon wants to show to his American bosses, that he is running the organization in the most cost effective manner, for the lowest delivery charge per item, whereas, amazon is paying more because of repeated delivery attempted charges. The country manager does not care whether, the customers days are wasted waiting for the deliver guy or whether amazon is losing customers, he is only bothered about projecting himself as the most cost efficient guy and retaining his job. I have complained to amazon chat. They transferred me to more than 20 people that night and nothing happened. I also wrote to their grievances cell. Someone by name Tanmay, Supervisor, replied but nothing happened. But, after complaining to their grievances cell it took another ten days to be delivered. District Collectors read the letters received by them. Chief Secretaries read the letters written to them, even the Chief Justice of India reads letters addressed to him. Why the country manager of amazon does not read the letters addressed to his grievances cell? Let him take it to his house, read them in the evening, on Saturdays, Sundays. But, he does not wish to do any work. Let us compare the salaries of amazon with others. For a security guard in Kanchipuram, salary is between Rs.22,000/- and Rs. 25,000/- with free meals, coffee, 8 hour shifts nice free safari suit uniforms, free transportation by company bus and in some places air-conditioned offices. Who will work with a garbage company like amazon which pays just Rs.20 per delivery that does not even match that of a security guard? The pay should be lucrative, so that people will want to work for amazon, instead, they hire people, who are thieves, cheats, etc. the amazon country manager is very happy with this. What I am requesting through this honorable forum is, ask Amazon to implement driver taking selfie in front of my door and calling his customer service if he says that customer is not at home so that they can call me and confirm. Secondly, I request everyone to forward my message so that it somehow reaches Jeff Bezos, so that he will know what the reality is and that his country manager is working against the interests of his company. But even if it goes to Jeff Bezoss, nothing will happen, as he does not mind if his country managers do not do any work.”

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Posted 2 weeks ago

“Very vey bad experience for delivery myy person birthday ok 1 august yarr but order not delivered at time i had 5 orders but not received any 2 order very bad experience”

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Posted 1 month ago

“Prime member ship is waste. They are treating us customers are fools. Delivery date is two days before till now not delivered and customer care service is also giving the worst service . Simply Amazon people are earning money by making people fools”

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Posted 1 month ago

“WILL DELIVER DAMAGED PRODUCT IF YOU ARE BUYING DURING OFFER PRIZE LIKE PRIME DAY AND ALL, THEN WON'T DELIVER REPLACEMENT ITEM AND MARK IT AS RECEIVED DAMAGED PRODUCT WITHOUT DELIVERY, THUS HOLDING 1.5 MONTH AMOUNT IN THEIR HAND AVERAGE AND REFUND IT AFTER 1.5 MONTH AND CLOSE THE CUSTOMER PROBLEMS”

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Posted 1 month ago

“My order was not delivered but the App shows it as delivered. I tried contacting the customer care to report the matter but it doesn't work and Amazon India never gives any reply to the grievance email. My experience is that this company either sends fake products or they never deliver the product but take money from customers.”

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Posted 1 month ago

“Arriving Today by 9pm Amazon Fresh Delivery by an Amazon agent, Phone: +911414721444, But I can’t able to the Amazon’s agent due to above wrong phone no , Tried may times but always same response “ wrong no.” How can I connect the Agent.”

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Posted 2 months ago

“I am a dedicated, loyal Amazon shopper in the US. I have always been happy with Amazon’s products and service. Yet, Amazon’s products, delivery, and customer service in India is a nightmare. I am so very very disappointed!! I wonder why it is so very bad in India.”

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Posted 2 months ago

“Worst Amazon service experience in India . After successful order confirmation some orders gets cancelled or returned for no reason and without proper explanation. Customer service have no answers why ? Technical reason explained and fake promises to resolve soon . Waste of time and effort for customers. Also delhivery address of business office you will get the notice 8 am delivery attempt unsuccessful Do they know Business/ office hour starts in Mumbai qt 9:30 or 10 am ? Why deliveries at 8 am ? WITH AMAZON INDIA VERY BAD EXPERIENCE OF CANCELLED & RETURNED WITHOUT PROPER EXPLAINATION JUST SORRY SORRY TECHNICAL ERROR”

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Posted 2 months ago

“Worst Amazon service experience in India . After successful order confirmation some orders gets cancelled or returned for no reason and without proper explanation. Customer service have no answers why ? Technical reason explained and fake promises to resolve soon . Waste of time and effort for customers. Also delhivery address of business office you will get the notice 8 am delivery attempt unsuccessful Do they know Business/ office hour starts in Mumbai qt 9:30 or 10 am ? Why deliveries at 8 am ? WITH AMAZON INDIA VERY BAD EXPERIENCE OF CANCELLED & RETURNED WITHOUT PROPER EXPLAINATION JUST SORRY SORRY TECHNICAL ERROR”

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Posted 2 months ago

“Stop shopping on this platform they are scamming marking delivered, where actual package never delivered to customers and never responded to complaints”

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Posted 2 months ago

“Amazon India in 2026.now has the policy to avoid refunding customer by stalling the process repeatedly. Been over 2 weeks already and now they say I have to wait 8 more days and when the time arrive they find another excuse to postpone the process again. I wasted hours on the phone. Massively dissatisfied and I will definitely avoid using Amazon India again.”

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Posted 3 months ago

“Me amazon varun ek book order kel hot te delivery boy ne delivery n deta delivered asa msg kela. Even me call karun check kell product received zal ka tr nhavat zal CCTV camera pn check kela . Jar product delivered nhi kell tr msg ka aala? Plus avdi mothi company OTP system follow nahi karat he ajab ch ahe. Aata paryant flipkart varun ha problem kadhi ch face nhavata kela. Aata full life time madhe amazon varun order nhi karnar. Majha totally one day waste hot aahe . office work sodun hech kartey. To bad service by Amazon. It's todays incident.”

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Posted 3 months ago

“Amazon has changed lot of rules and policies with respect to returns. Please be cautious while purchasing any products and go through refund or return policy before the purchase. Recently, I bought a third-party battery for my Canon camera and unfortunately, I bought it without checking clearly about the compatibility and all but believe me the product description and pictures were so confusing, I had no option other than buying it and see it physically. There was a small difference in the model of the camera due to which the battery did not fit into the camera. The simply denied returning it even though I told them that I would purchase a different one from the same company for a different model, but they refused. In fact, later I checked in the website that the particular model of the battery was not available at all. I had then purchase it from a different website with the proper compatibility and transparent pictures and model description.”

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Posted 3 months ago

“Amazon’s delivery service has become extremely disappointing. I ordered a set of pillows, and the tracking status falsely showed “delivered and handed over to resident,” even though I never received the package. After contacting customer support, the item was reordered on my behalf, but the exact same issue happened again — the order was marked as delivered, yet nothing was received. This level of service is unacceptable and highly frustrating. I never expected such poor delivery management from Amazon. Very disappointed.”

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Posted 3 months ago

“One of the worst companies to order the appliances from. There third party sellers send me to Amazon and Amazon send me to the third party. I bought an Air conditioner and it was defected. Upon installation, the installation team said it’s defected. But no response from Either the brand or Amazon. I am stuck with the AC at home after paying full price”

Helpful Report

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Amazon India Reviews