Amazon India Reviews

Name: Amazon India
Rating: 3.73

3.7 Rating 1,884 Reviews

71 %

of reviewers recommend Amazon India

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3.7

Based on 1,884 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 11%
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Amazon India 1 star review on 7th March 2026

171

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon sirf shipment karta hai aur kuchh nahi, kuch discount ke jaal me hum fas jaate hai, koe saman specially electronic saman yedi kharab ho jo yahan se kharidne par hota hi hai, Warranty period ke andar rahne par bhi aapko kahenge manufacturer se ya seller se baat karne,seller ya manufacturer deny karenge aur regarding letter denge tabhi hum kuchh karenge Ab aage yedi manufacturer deny letter denge bhi de to amazon ko unka reason valid nahi lagega To mera ye kahna hai ki jab sab kuch manufacturer aur seller par hi depend karta hai to eske website ko use Kyon karen Hidden charges ki suno aap jo saman manga rahe ho Amazon ya seller wahi saman de raha hai ki nahi oo Uski duty nahi hai oo aap par 99 rs apni honesty dikhane ka Leta hai , ek baat aur dhyan dene ki hai ki Amazon india sirf shipping ka kaam karta hai, to ye kaam to hum local dukan se bhi saman manga sakte hai ki . Amazon jitne bhi purana kabar hota hai waisa hi product bachata hai jab seller tum select karte ho to hum Kyon usase contact karen.”

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Posted 6 days ago

“Two of my orders are still missing. Amazon has refused to refund or replace the missing orders because I contacted ted them after 7 days and apparently they respond to such situations only within 7 days. I asked for the delivery details like contact person, time of delivery, who was the orders handed to etc. but Amazon refuses to share any details/information at all. The orders had been paid for at the time of booking so there’s nothing I can do about it now. Has anyone else experienced something similar?!”

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Posted 1 week ago

“I use amazon shipping…AVOID IT MONEY LOSS I use amazon shipping shipping.amazon Never use this, trusted their name. Worst experience , a big loss. All false system generated updates, No delivery no returns actually happen, but take money for two times. LOOSE THE PARCEL. AVOID”

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Posted 1 week ago

“Worst Customer service of Amazon India. Any item that I have requested for return, I had to call customer care and they keep on passing time by saying we have initiated the return again. No proper solution and wait for 1 month.. Horrible service!”

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Posted 1 month ago

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Posted 1 month ago

“Sainik dry fruit mall on amazon india are a bunch of thieves.i had ordered 2kg of pumpkin seeds, but received an empty box filled with stones.amazon india also has no Redressal mechanism.”

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Posted 1 month ago

“Amazon India has the worst customer service. A global brand has no facility where you can talk to a customer rep to solve a query. Their customer care is their AI Chatbot which limits to understand your concern. Their courier contractors are so so inefficient that they can’t find my house where every other business app delivers. It is so sad that they could not deliver my child’s birthday gift that i ordered on Amazon India inspite of lot of efforts that i put in to connect with them.”

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Posted 1 month ago

“Terrible delivery partnerships with India post. My orders never get delivered. Will not buy from Amazon again. Waste of money and time.”

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Posted 1 month ago

“Very bad experience . They are not properly calling and informing about order. When call back also not attending. Very disappointing.”

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Posted 1 month ago

“Recently all my orders were delayed and wheneven we ask customer care they will give you fake promises like don't worry sir it will be delivered to you tomorrow. Now i cancelled all my orders because of this delayed. Not recommended at alll. Very bad experience with the deliveries.”

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Posted 1 month ago

“From USA, I placed 5 orders with Amazon India for a charity event associated with Onam. None of the orders showed up....the delivery agents did not make attempt to deliver but will enter wrong information as if they made an attempt to deliver. All the shipments were damaged and undeliverable. Even the replacement orders auto created by Amazon were damaged and never showed up. What a disgraceful service and a shameful experience for relying on Amazon India. I have the orders and tracking information to validate the statement here.”

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Posted 1 month ago

“Very poor delivery service. Amazon tracking and customer service gave wrong information. Express delivery was not delivered on time. Very disappointing experience.”

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Posted 1 month ago

“I had a very bad experience with amazon delivery agent who was very Rude to me and disrespected and also took the package with him without delivering, this happened multiple times and I started complaining from 2nd time onwards, In total I called and complained 5 times to amazon.in customer care which took 1 long month but they dint take any action about that delivery agent and sent that same person again and again to my door step which we felt extremely unsafe,AMAZON DONT CARE ABOUT CUSTOMES ALL THEY NEED IS ORDER AND MONEY.”

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Posted 1 month ago

“I had ordered three items through Order number 408-0767189-7204307 for Rs.6,049/- on Amazon. The delivery was scheduled on Monday, the 27th of July, 2026. I waited the whole day, at around 9.58 pm, amazon’s delivery guy called, when I answered he disconnected the line and went away. it was not delivered. But a remark of delivery attempted was made for me. Same on the 28th, he called at 10.30 pm. He did not reply, disconnected and went away. From the 29th until the 7th of August, daily, the message board will say, that it will be delivered that day. No phone calls and no deliveries. He finally delivered it on the 8th of August. The outside box was missing, it was in a plastic cover, which was open, when I opened it and checked it, they had opened the boxes, used the items for ten days and then brought it to me. I had complained several times, but amazon did not take any action. The problem is, amazon pays their delivers guys very low wages of just Rs.20 per delivery approximately 20 cents. whereas for my sale amazon would have made between Rs.1200 to Rs.2500/- as commission. So what the delivery driver does is, he does not deliver, but, makes a phone call from far away muting his mic and claims that the customer did not answer the call and claims the Rs. 20 charges for delivery attempted, he does it two or three times for such orders before delivering it and makes forty to sixty rupees. But, our whole day for three days is wasted waiting for him. If we complain, then they will refuse to deliver or use the items for two weeks and deliver after that. When asked, why they did not deliver for two weeks, their local manager for the delivery guys says that they did not know the address, then why did they not call me? Secondly, I am at this residence for the last six months and amazon has been delivering for the last six months many items. Amazon is fully aware of these problems. Amazon claims that we were not at home or did not answer the phone. But the telephone calls are recorded, which amazon employees never check under instructions of their country manager. What I have told amazon earlier itself, when this problem had arisen three years back is, if he has come to my front door, ask him to take a selfie of himself in front of my door along with a date, time and location stamp, there are many apps for it. If he claims that the customer is not answering the phone, then he should wait in front of my door, call his customer service, so that they can call me to confirm whether I am at home or not. But amazon does not wish to implement this, because no one will work for amazon which pays just Rs. 20/- as they feel it is a garbage company. The country manager of amazon wants to show to his American bosses, that he is running the organization in the most cost effective manner, for the lowest delivery charge per item, whereas, amazon is paying more because of repeated delivery attempted charges. The country manager does not care whether, the customers days are wasted waiting for the deliver guy or whether amazon is losing customers, he is only bothered about projecting himself as the most cost efficient guy and retaining his job. I have complained to amazon chat. They transferred me to more than 20 people that night and nothing happened. I also wrote to their grievances cell. Someone by name Tanmay, Supervisor, replied but nothing happened. But, after complaining to their grievances cell it took another ten days to be delivered. District Collectors read the letters received by them. Chief Secretaries read the letters written to them, even the Chief Justice of India reads letters addressed to him. Why the country manager of amazon does not read the letters addressed to his grievances cell? Let him take it to his house, read them in the evening, on Saturdays, Sundays. But, he does not wish to do any work. Let us compare the salaries of amazon with others. For a security guard in Kanchipuram, salary is between Rs.22,000/- and Rs. 25,000/- with free meals, coffee, 8 hour shifts nice free safari suit uniforms, free transportation by company bus and in some places air-conditioned offices. Who will work with a garbage company like amazon which pays just Rs.20 per delivery that does not even match that of a security guard? The pay should be lucrative, so that people will want to work for amazon, instead, they hire people, who are thieves, cheats, etc. the amazon country manager is very happy with this. What I am requesting through this honorable forum is, ask Amazon to implement driver taking selfie in front of my door and calling his customer service if he says that customer is not at home so that they can call me and confirm. Secondly, I request everyone to forward my message so that it somehow reaches Jeff Bezos, so that he will know what the reality is and that his country manager is working against the interests of his company. But even if it goes to Jeff Bezoss, nothing will happen, as he does not mind if his country managers do not do any work.”

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Posted 2 months ago

“Very vey bad experience for delivery myy person birthday ok 1 august yarr but order not delivered at time i had 5 orders but not received any 2 order very bad experience”

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Posted 2 months ago

“Prime member ship is waste. They are treating us customers are fools. Delivery date is two days before till now not delivered and customer care service is also giving the worst service . Simply Amazon people are earning money by making people fools”

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Posted 2 months ago

“WILL DELIVER DAMAGED PRODUCT IF YOU ARE BUYING DURING OFFER PRIZE LIKE PRIME DAY AND ALL, THEN WON'T DELIVER REPLACEMENT ITEM AND MARK IT AS RECEIVED DAMAGED PRODUCT WITHOUT DELIVERY, THUS HOLDING 1.5 MONTH AMOUNT IN THEIR HAND AVERAGE AND REFUND IT AFTER 1.5 MONTH AND CLOSE THE CUSTOMER PROBLEMS”

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Posted 3 months ago

“My order was not delivered but the App shows it as delivered. I tried contacting the customer care to report the matter but it doesn't work and Amazon India never gives any reply to the grievance email. My experience is that this company either sends fake products or they never deliver the product but take money from customers.”

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Posted 3 months ago

“Arriving Today by 9pm Amazon Fresh Delivery by an Amazon agent, Phone: +911414721444, But I can’t able to the Amazon’s agent due to above wrong phone no , Tried may times but always same response “ wrong no.” How can I connect the Agent.”

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Posted 3 months ago

“I am a dedicated, loyal Amazon shopper in the US. I have always been happy with Amazon’s products and service. Yet, Amazon’s products, delivery, and customer service in India is a nightmare. I am so very very disappointed!! I wonder why it is so very bad in India.”

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Posted 4 months ago

Amazon India is rated 3.7 based on 1,884 reviews