Amazon India Reviews

Name: Amazon India
Rating: 3.81

3.8 Rating 1,826 Reviews

73 %

of reviewers recommend Amazon India

Company Reviews

Questions

Metrics

3.8

Based on 1,826 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 5 star review on 6th August 2025

170

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the Joyalukkas 22k Yellow Gold Charm Bracelet for my daughter's birthday (Order ID: IQ17H4B365826Q4417), and I'm deeply disappointed with the overall experience. The Good The bracelet itself is well-crafted and has a nice, classic design. The 22k gold quality is evident, and it appears to be a durable piece of jewelry. The Bad Unfortunately, the issues I faced with this purchase far outweigh the positives. The main problems I encountered were: Unresponsive Seller: After receiving the item and finding it unsuitable, I initiated the return process as per Amazon's instructions. I provided the return address of Joyalukkas India Pvt Ltd and sent the item via Delhivery (AWB: 2827762441325). However, the seller refused to accept the parcel, despite my continuous efforts to reach out to them. Unfair A-Z Guarantee Claim: I then raised an A-Z Guarantee claim with Amazon, but the claim was unfairly closed, stating that I was unresponsive, even though I was actively following up. The tracking details clearly showed that the item was delivered, but the seller was uncooperative. Lack of Support from Amazon: As the marketplace platform, Amazon should have taken more ownership of this issue and helped resolve it, instead of repeatedly asking me to follow up with the unresponsive seller. The lack of support from both Amazon and the seller has left me without the item and without a refund, which is unacceptable. The Ugly The entire experience with this purchase (Order ID: IQ17H4B365826Q4417) has been extremely frustrating and disappointing. I expected better service and support, especially from a reputable brand like Joyalukkas and a platform like Amazon. Unfortunately, this has left a sour taste, and I cannot recommend this product or the seller to anyone. I urge Amazon and Joyalukkas to investigate this issue and take appropriate actions to ensure that customers like myself receive a satisfactory resolution. Until then, I will be hesitant to purchase from either of them in the future.”

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Posted 7 months ago

“I handed over the correct product to delivery person. However delivery person changed the product. hence i am not eligible for the refund. This is so pathetic product. If there is product change, its delivery person responsibility as he checked everything and collected from me.”

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Posted 7 months ago

“Worst pathetic service ever”

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Posted 8 months ago

“I almost lost my investment if not for the help of mrs Olivia.”

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Posted 8 months ago

“Worst Shipping service experienced”

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Posted 8 months ago

“My parcel is still not delivered and they r changing days by email ...I m really frustrated..at 7 pm they call me to ask my address and next day they changed my delivery date ....really disappointed..I want to give minus zero star if possible....”

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Posted 8 months ago

“Lost money to a crypto scam? Contact recovery team now at SUPREME ASSETS RECOVERY to start your full refund process.”

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Posted 8 months ago

“I am an Amazon prime member from last few years in 2 countries (India $ US). I have placed an order on Amazon.in (order number: 407-7784428-8405169) which was rudely cancelled by courier man (maybe it is heavy). Then I ordered another item on 31 mar which suppose to receive by 2nd April. However it is not delivered yet and getting rescheduled on every day with new OTP. It is very frustrating especially for prime member, I think I wasted my money in prime membership.”

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Posted 9 months ago

“I had a highly disappointing experience with a lady from Amazon's Specialist team today. Her approach was unhelpful, and at times, even rude, making the resolution process frustrating. Amazon seems to have little control over its vendors and the quality of products they deliver. Over the past six months, I have had to return multiple laptops and extended warranty purchased for the laptops due to various issues. This has caused unnecessary hassle and inconvenience. I ordered a laptop for one of our offices three times, returned it twice and the third order has been delivered with an unlicensed version of MS Office!!! I sincerely hope Amazon takes serious measures to improve vendor accountability and enhance customer experience. Thank you.”

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Posted 9 months ago

“very poor and 3rd class service very poor very poor very poor”

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Posted 11 months ago

“Someone else product was delivered to us and now they are not accepting the return.”

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Posted 11 months ago

“The item never reached to me. The delivery person always lied about that I’m not picking up the phone which is not true. I waited for the item and finally I have to ask for refund. Amazon said that the refund me my the refund hasn’t reach me yet since November. Amazon from India are Huge liar. They don’t even care about you. Few days ago I bought an item in eBay and ask for refund and the same was refunded me in less than two hours. That means is not my Bank problem but Amazon India problem. Perhaps I’ll never receive that amount. Amazon India you are unprofessional and liars. Give me my money back”

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Posted 11 months ago

“Amazon sellers & Amazon itself is a big cheater.”

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Posted 11 months ago

“"Andy Perry was a lifesaver in helping me recover my $234,890 funds from a broker scam. His professionalism and expertise were evident from the start, guiding me through each step with clarity and persistence. Thanks to Andy’s dedication, I was able to successfully recover what I thought was lost. Highly recommended!" andyperry0147 (@) gmail.com”

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Posted 11 months ago

“Amazon India is not Amazon anymore... The behaviour of staff is drastically changed from customer centric to ignorance and non co-operation with customers issue and concerns. The refund period is changed. It's no more 24*7. They have office hours like government office does. I tried connecting with live agent on 19th Jan 2025 at 6am. Where the computer said No Agent is Available at this time and give an options for 1) try back later, 2) Never mind and a few more, Sorry!!! I couldnt take the screen shot of that. But I will upload what I took just for a proof. SAY NO TO AMAZON.”

Amazon India 1 star review on 19th January 2025

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Posted 11 months ago

“Looks like amazon has its tummy full with business in india. The service quality is pathetic these days. The agents throw the packages to any house they feel like giving, all the more amazon's customer support is becoming worst... They say we will call you back in certain time for resolution, and never call back. Also if someone wants to buy all OLD products paying only a little less than the cost of new product, then definitely buy from Amazon. Because amazon has become expert in selling all old products to customers( mostly damaged ) and then vanish after selling., typical sales man disease!!!! I have the call recordings of the pathetic service of amazon. If anyone from Amazon is reading this review call me back.”

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Posted 11 months ago

“I lost 570,700 Euros worth of USDT to a scam broker and thought it was gone forever. Thankfully, Supreme Assets Recovery Agency stepped in and helped me recover my funds. Their team was professional, efficient, and kept me informed throughout the process. I’m beyond grateful for their expertise and support. If you’re in a similar situation, don’t hesitate to contact them via email at 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7@𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮 or WhatsApp +44 73-88-69-79-58. They are truly reliable!”

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Posted 11 months ago

“nowdays it is becoming a pattern for amazon without delivering thecoroduct but you will bget uodatebsaying that it has been delivered . Thrice it happened to me . When complaint lodged in app it will be say check with security with neighbouring countries . After that you will not get any feedback from Amazon . Money gone . Cheating . When asked axdelivery agent he said they are not getting paid . Therefore they sell the item and take their salary .”

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Posted 1 year ago

“I had the worst delivery experience with Amazon. The delivery person asked me to pick up the package from the city, saying, 'We don’t deliver to villages. Either cancel the order or collect it from the city.' I have never experienced such an issue with Flipkart, Meesho, Myntra, Zepto, Big Basket, or any other service. This is the only one.”

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Posted 1 year ago

“No response from amazon india.cant chat or call.big rort.no email address.no phone no.of amazon.item not delivered.order no 406-8332863-8411556”

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Posted 1 year ago

Amazon India is rated 3.8 based on 1,826 reviews