Amazon India Reviews

4.0 Rating 1,693 Reviews
78 %
of reviewers recommend Amazon India
4.0
Based on 1,693 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 49%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
2.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Amazon India 1 star review on 21st March 2024
Sanjay
Amazon India 1 star review on 3rd February 2024
Maria
Amazon India 1 star review on 4th December 2023
Anonymous
Amazon India 2 star review on 14th September 2023
Avinash
Amazon India 1 star review on 25th August 2023
Anjali Jaiswal
Amazon India 1 star review on 22nd August 2023
Amit Suhas Mayekar
Amazon India 1 star review on 22nd August 2023
Amit Suhas Mayekar
144
Anonymous
Anonymous  // 01/01/2019
Refund services not great
Helpful Report
Posted 1 month ago
“AMAZON Toll-Free: 062891-35856 (Online complain, 24/7) / 62891-35856 ( 62891-358,56 )/ helpl NUMBER
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Posted 3 months ago
I have ordered the product and it has been 9 days and still my order has not arrived so my time is being wasted. my patience is over. if my order does not arrived on time I will have to take legal action against you.
Amazon India 2 star review on 14th September 2023
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Posted 6 months ago
Myself purchased a Larah by Borosil Dinnesrset on 30th June 2023 and they promised delivery on 1st July. As a it is a gift, to be used on 2nd July Morning. Amazon team changed the delivery schedule even after my 6 calls to customer care on 1st July 2023 evening, they changed the schedule and delivered the Item on 2nd July 2023 afternoon. As of a late delivery, it is unusable now, my self booked return and they picked the item on 3rd July. after that, my repeated chat and call to customer care, i didn't got the refund till date. On today, 21st July 2023 - there promised date of refund - I didn't got the refund or any assurance yet
Amazon India 2 star review on 21st July 2023
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Posted 8 months ago
IT IS GREAT SHAME THAT SUCH A MULTI MILLION AMAZON COMPANY DELIERS GOODS ACCORDING TO THIER FANCY TIME AND DATE. DELIVERY BOYS USUALLY COME AROUND AFTER 6 PM EVENING. AND WE ARE WAITING FOR THE PARCEL TO COME. THEY ARE LEAST BOTHERED FOR ANYTHING. I REQUEST INDIAN GOVT TO GIVE LICENCE TO THOSE COMPANIES WHO DELIVER PROPMTLY AND THERE SHOULD BE TIME FRAME SAY 11 AM TO 3 PM OR 11 AM TO 4 PM. ATLEAST WE SHOULD NOT HAVE TO WAIT FOR THE WHOLE DAY.
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Posted 1 year ago
My Order(407-6873856-9173130) for Sony XB 23 is delibrately getting delayed just becaue I have not renewed the Prime membership. The item os dispatced from Tiruvallur to Coimbatore, Logically it should take just 1 or 2 days to reach me. But it is not yet been dispatced for delivery from CBE delivery center even though it reached there on Friday itself. Very Rude customer care too
Amazon India 2 star review on 9th January 2023
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Posted 1 year ago
Despite having been a customer of Amazon over 9 years, Amazon keeps sending verification messages. And SMS does not arrive. I cannot approve the notification and hence locked out. Cannot login from a PC or Mobile. Till a day before, I could at least login from App. That time, company sent notification of approval on app, not mobile. And app login approval notification was sent on mobile. At that time, I discussed with executives at a length. Today, I can sign in neither from PC nor mobile.
Amazon India 2 star review on 20th December 2022 Amazon India 2 star review on 20th December 2022
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Posted 1 year ago
Amazon customer service 7001818022,,7001818022 any information any questions related issues solve
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Posted 1 year ago
I'm concerned about two things which has become very frequent these days. The first is the Amazon delivery. It's getting worse. Most of the items I have received are either damaged or the packing is not at all secure (a plastic bag is what the item is delivered in without any protection). Many times I had to return/replace which is of great inconvenience. The second which I have noticed of lately is a bit surprising. Many of the products i have gone through shows favourable/good ratings. But as you open the page to see the product details and the reviews, do you notice that the reviews are not even corresponding to the related products but are for a totally different product. I request Amazon to please look into these matters as it's very misleading
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Posted 1 year ago
The sales team is good with customer service but the technical team is very poor. 1.They don't care about customer's time slots. 2. They don't even bother to attend the inspection scheduled. 3. They give false reviews about customer's saying that the customer wanted to reschedule and not them.
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Posted 2 years ago
very good of service- Amazon customer care 07550850443_ help so sweet very very e sweet Amazonvery good of service- Amazon customer care 07550850443_ help so sweet very very e sweet Amazon
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Posted 3 years ago
Amazon customer care number 07550850443
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Posted 3 years ago
I recently had a bad experience with Amazon and had to contact their customer service. Amazon which boasts itself as world's top customer centric company is actually providing pathetic customer service. Customer executives were misleading and provided false information about my order and it really frustrated me. I even wrote an email to Jeff Bezos as he has a public email id where customers can write their concerns directly to him. But to my surprise, this looks like a PR stunt as I got response from a customer executive who had no idea on how to deal with their customer. My issue never got resolved and I made a decision to cancel my prime subscription. Amazon.in will never be my first choice online store going forward. Enough of their "best" customer service.
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Posted 3 years ago
ORDER # 403-0611907-8440342 Order this on 17th August 2020. Still on the way. Wow Amazon India. Delay Delivery ka record hi tod diya... Aayega still on the way... Pata nahi kab aayega. Pathetic
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Posted 3 years ago
Some items look good but not same when u get and for 10 items in an order you have 10 different delivery for every small item which is very difficult. Every morning u have a phone call asking to collect
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Posted 3 years ago
Prime day Useless No much discount and Rs 129 pm Not usefull So I reject No much deals same as usual
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Posted 3 years ago
Their product delivery is too long. I do not know why they have a customer service- it is useless. Lastly when you cancel anything, it takes so long to get the refund and sometimes it never show up on your card.
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Posted 3 years ago
I have used Amazon in several countries. For the last two months I have been using Amazon for purchase and delivery in Noida, UP. Positives - (1) I get an email notification of delivery (2) I receive a phone call from the delivery agent (they are not allowed to come to my address and have to deliver at the gate to our sector) (3) no damaged deliveries Negative - **everything is delivered separately**. I get 2 to three SEPARATE deliveries from Amazon in one day. For a world leading logistics company this is absolutely pathetic. In 45C heat I have to trudge to the colony gate 3 times a day to collect my deliveries just because the ““logistics” company does not understand consolidation of delivery.
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Posted 3 years ago
Order missing. Took 4 days to get them to refund.
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Posted 5 years ago
the packing was over the top ,a .waste of wrapping
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Posted 5 years ago
Amazon India is rated 4.0 based on 1,693 reviews