Amazon India Reviews

Name: Amazon India
Rating: 3.86

3.9 Rating 1,786 Reviews

75 %

of reviewers recommend Amazon India

Company Reviews

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Metrics

3.9

Based on 1,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 30th April 2025

169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon sellers & Amazon itself is a big cheater.”

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Posted 6 months ago

“"Andy Perry was a lifesaver in helping me recover my $234,890 funds from a broker scam. His professionalism and expertise were evident from the start, guiding me through each step with clarity and persistence. Thanks to Andy’s dedication, I was able to successfully recover what I thought was lost. Highly recommended!" andyperry0147 (@) gmail.com”

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Posted 6 months ago

“Amazon India is not Amazon anymore... The behaviour of staff is drastically changed from customer centric to ignorance and non co-operation with customers issue and concerns. The refund period is changed. It's no more 24*7. They have office hours like government office does. I tried connecting with live agent on 19th Jan 2025 at 6am. Where the computer said No Agent is Available at this time and give an options for 1) try back later, 2) Never mind and a few more, Sorry!!! I couldnt take the screen shot of that. But I will upload what I took just for a proof. SAY NO TO AMAZON.”

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Posted 6 months ago

“Looks like amazon has its tummy full with business in india. The service quality is pathetic these days. The agents throw the packages to any house they feel like giving, all the more amazon's customer support is becoming worst... They say we will call you back in certain time for resolution, and never call back. Also if someone wants to buy all OLD products paying only a little less than the cost of new product, then definitely buy from Amazon. Because amazon has become expert in selling all old products to customers( mostly damaged ) and then vanish after selling., typical sales man disease!!!! I have the call recordings of the pathetic service of amazon. If anyone from Amazon is reading this review call me back.”

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Posted 6 months ago

“I lost 570,700 Euros worth of USDT to a scam broker and thought it was gone forever. Thankfully, Supreme Assets Recovery Agency stepped in and helped me recover my funds. Their team was professional, efficient, and kept me informed throughout the process. I’m beyond grateful for their expertise and support. If you’re in a similar situation, don’t hesitate to contact them via email at 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7@𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮 or WhatsApp +44 73-88-69-79-58. They are truly reliable!”

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Posted 6 months ago

“nowdays it is becoming a pattern for amazon without delivering thecoroduct but you will bget uodatebsaying that it has been delivered . Thrice it happened to me . When complaint lodged in app it will be say check with security with neighbouring countries . After that you will not get any feedback from Amazon . Money gone . Cheating . When asked axdelivery agent he said they are not getting paid . Therefore they sell the item and take their salary .”

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Posted 6 months ago

“I had the worst delivery experience with Amazon. The delivery person asked me to pick up the package from the city, saying, 'We don’t deliver to villages. Either cancel the order or collect it from the city.' I have never experienced such an issue with Flipkart, Meesho, Myntra, Zepto, Big Basket, or any other service. This is the only one.”

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Posted 6 months ago

“No response from amazon india.cant chat or call.big rort.no email address.no phone no.of amazon.item not delivered.order no 406-8332863-8411556”

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Posted 6 months ago

“Worst service. My tracking id is 346701803190. They have been messaging me for two days that the product will be delivered today. And after 8 pm at night they show that they have not contacted me. This has been happening continuously for two days. This is worst service and there is no one to ask. ऐसी सर्विस देने वालों को इंडिया से बाहर कर देना चाहिए।”

Amazon India 1 star review on 29th December 2024

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Posted 7 months ago

“Amazon outsourced their services to Delhivery. It’s pathetic service. They don’t deliver good or deliver to wrong place. They will not pick up return so that Amazon can benefit. Stop buying from Amazon.”

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Posted 7 months ago

“I have used Amazon services in India, the UAE, and the UK, and it’s clear that Amazon’s customer service depends heavily on the consumer protection laws in each country. Unfortunately, Amazon India (AmazonIn) provides the worst service, which seems linked to the weaker customer protection laws in India. Instead of improving delivery and customer support, AmazonIn focuses on manipulating its performance metrics (KPIs), often at the expense of customer satisfaction. Recently, I ordered a kids’ play pool for my toddler during a short vacation. The item reached a delivery hub just 5 kilometres from my house, in a suburban area, on a Friday. However, Friday deliveries are often marked as "customer unreachable," even when they aren’t. This tactic delays the delivery and allows Amazon to avoid immediate accountability. When I contacted Amazon, they refused to deliver the item from the nearby hub and instead offered to send a replacement from a hub over 1,000 kilometres away. Frustrated by the delay, I cancelled the order and chose a different product. The second item, which had a two-day Prime delivery promise, faced more issues. It was delayed at a main hub and then cancelled entirely before reaching the local hub. Amazon’s only solution was to send another replacement at their convenience, leaving me even more frustrated. These experiences show that Amazon*In focuses more on managing internal targets than solving customer problems. With no strong consumer protection laws in India, the company faces little accountability and continues to test customer patience and loyalty. Until stronger laws are introduced, customers in India will keep facing these issues.”

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Posted 7 months ago

“Extremely disappointed with Amazon! The delivery agent was deceptive and misleading, and Amazon won’t even take responsibility or allow me to submit a formal complaint. Totally unprofessional service – never buy from Amazon if you don't want to waste your time and money.”

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Posted 7 months ago

“Wrost experience I had an extremely frustrating experience with Amazon India. My order is now 6 days late, and when I contacted customer support, I was told to wait another 7 days, which seems ridiculous. Every time I reached out, I was given different answers and passed around to multiple representatives. One agent, Viswajeeth, made a false promise that my order would be delivered on Saturday, but it never arrived. Then, another representative, Ruchita, claimed that the product had been damaged, even though I’d been waiting for 15 days. This response is absurd and feels like harassment. It’s clear that Amazon India has a serious lack of customer service knowledge, with some agents not even understanding English properly. I feel like I’m being lied to, and I’m not the only one—many others must be going through the same frustrating experience. Now, after all this time, they’re offering a refund and claiming they don’t have my parcel. This entire situation has been incredibly disheartening. I would not recommend shopping on Amazon India based on this experience.”

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Posted 7 months ago

“Ordered 6 bags and received only 1 , After following up with amazon customer case, no response with 15 days continuous follow up Worst services , with worst customer care , if they can't manage their supplier and delivery agents. and that to not able to understand why these companies don' take these matter seriously.”

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Posted 7 months ago

“very bad they no reply no update just hold my shipment”

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Posted 7 months ago

“There is something seriously wrong with Amazon India and there delivery 🚚 process no issue in taking orders but when it comes to delivery they suck big time every freaking time first they delay the order and then they will give no update and after 3 days they’ll cancel the order and if you buy the product from a company on the same city still they can’t deliver and when you contact the company they say contact Amazon because they handle the delivery but then Amazon says contact the company maybe Amazon India should learn how delivery works from other Amazon countries”

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Posted 7 months ago

“Amazon shipping stole 28 items from my parcel, my packet when shipped was 12 kgs, and only 4 kgs were delivered. tracking number 345855963231 The Amazon shipping people took 27 items from it and repacked my box. This is day light robbery from Amazon shipping.”

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Posted 8 months ago

“Pathetic customer delivery services other than metro cities.”

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Posted 8 months ago

“Worst experince with Amazon.in I ordered a mobile 3 times but always returned my order by delievery agent. It has more than worst services.”

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Posted 8 months ago

“Amazon is of no help to customers in context of return policies. They simply disown it saying the seller has initiated the refund through cheque but it might take more than 13 days for refund and they cannot help on it.Swati Jain”

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Posted 8 months ago

Amazon India is rated 3.9 based on 1,786 reviews