Amazon India Reviews

Name: Amazon India
Rating: 3.76

3.8 Rating 1,859 Reviews

72 %

of reviewers recommend Amazon India

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3.8

Based on 1,859 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat

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Amazon India 1 star review on 7th March 2026

171

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon had best service in one time but now it's service has gone down to level 0. They are not verifying the sellers properly. There are many FRAUD SELLERS in Amazon. Online Thagi karna pesa bana ke rakha hai. Now we can't trust Amazon and SHOP anymore in Amazon.”

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Posted 2 months ago

“Very good and reliable”

Amazon India 1 star review on 26th March 2026

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Posted 2 months ago

“Their meticulous approach ensured the withdrawal was processed smoothly.”

Amazon India 1 star review on 20th March 2026

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Posted 2 months ago

“It was truly a pleasure working with this team, and I’m sincerely grateful for the time and effort they devoted to helping me.”

Amazon India 1 star review on 18th March 2026

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Posted 2 months ago

“It was truly a pleasure working with this team, and I’m sincerely grateful for the time and effort they devoted to helping me.”

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Posted 2 months ago

“Their support made it possible for the withdrawal to be completed without setbacks.”

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Posted 2 months ago

“I am suffering for my returns for damage products since last 20 days Nobody is helping Sincerely. They sounds like robotics answer. They don't want to satisfy the customer. They are just pathetic.”

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Posted 2 months ago

“The team managed my complaint efficiently and with great professionalism. Getting a full refund last week brought significant relief, and their commitment to customer satisfaction was clear from start to finish.”

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Posted 2 months ago

“Can give even 0 star. One of the most horrible experience that one can have with amazon. The delivery agents are the biggest frauds.”

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Posted 3 months ago

“The currier refuses to deliver and wanted to leave the package in a distant bar. As I insisted for the delivery to the real address, he marked the delivery as "refused by the recipient", which Is not thrue. I tryed to set a complaint by Amazon.in chat, buy the chat agent did not accept my complaint and only wrote to me a telephone number to call .. in the United States... :D Ridiculous. Shipped with Amazon Tracking ID: 366844612985 Order number 26 January 2026 408-0814515-6845153”

Amazon India 1 star review on 29th January 2026

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Posted 4 months ago

“Pathetic customer service. Late delivery issue is handled very badly. Worst. It was a bday gift and they ruined the day. Since then everyday the customer service executive assured me that it will be delivered in 24 hours.”

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Posted 4 months ago

“Extremely Poor Delivery Experience – Happened 5 Times in 6 Months This is becoming a pattern, not an exception. Whenever I place an order above ₹1000, the delivery agent rings once and immediately marks the order as “delivery attempt failed.” There is no callback option, no proper contact details, and no way to reach the delivery person from the order page. To resolve this, I’m forced to contact customer support using another unrelated order, just to request a call. Support always gives the same scripted response: “Your order will be delivered today, and we will call you in the evening to confirm.” That call never happens. The delivery never happens either. For the next 2–3 days, the exact same cycle repeats—fake delivery attempts, no callback, no communication—until I’m finally forced to cancel the order. This has happened 5 times in the last 6 months. At this point, it’s either a serious delivery system failure or complete negligence. Amazon used to be reliable. Now it feels like customers are expected to waste time chasing their own orders with zero accountability from delivery agents or support. Very disappointing experience. Needs urgent improvement.”

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Posted 5 months ago

“Amazon prime member for 10 years. Ordered two products on 14th December, 1 product was despatched on 21st and the second product is still not despatched today is 23rd, I understand delivery date is 25th, if the product was ordered on 14 the seller can easily despatch the order by 16th, when I post review and says cannot post fact review about the seller. Very bad experience for prime members.”

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Posted 5 months ago

“Mai amazon ki prime member hu lekin aj ek ajeeb problem face karna para hai mujhe maine ek kurta order Kiya tha jo payment kiya hua hai lekin wo mera tak delivered nehi hua hai lekin delivery marking kiya gaya hai. Jab maine customer care mai call kiya wo bhi mera help na kar ke ulta sidha samjha raha hai. Very disappointing.”

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Posted 5 months ago

“I always used prepaid orders and every time i faced the delivery person not informing that they reached my location 1000 of times they just came and parcel throw it in the gate ,who is responsible for this immature behaviour who is responsible for this if my parcel would misplaced .they dont even bother what is the value of money. If the person did prepaid order they dont have responsibility to do one call for the information. Very bad worst experience ever .”

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Posted 6 months ago

“Delivery delayed by 6 days,calling then from last 6days. Everytime they r raising ticket but not doing anything. Horrible experience, not sure if I'll get my parcel or not.”

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Posted 6 months ago

“Huge thanks to Michael and drew for being such a genuine source of support during a tough time. I didn’t just need answers—I needed reassurance, and they gave me both. Every step of the process was handled smoothly and thoughtfully. They took time to really understand my situation and never made me feel rushed or judged. You can tell they truly love what they do and care about people. I’m so grateful for their patience, professionalism, and heart.”

Amazon India 1 star review on 10th November 2025

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Posted 6 months ago

“I didn't not receive 5 items out of 31 items. Why i received a refund for 1 when they all were delivered at the same date and time .Highly dissatisfied with customer service”

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Posted 7 months ago

“The delivery driver was rude. Opened the package and stolen a product. The package had no damage. It appeared the package was deliberately opened and a product missing. This is the 5th time receiving a product with packages opened. When questioned the driver got don't give a damn attitude. This is stealing. Poor standard of delivering goods. Hope some action is taken. Stealing is a crime.”

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Posted 7 months ago

“5 of my orders got cancelled. All the customer service team is saying that you got your money back. Why would someone order and their delivery is not made. Customer service team is worse. They do not answer our queries and they rudely quit the conversation. Seems Amazon.in is totally not trustable anymore.”

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Posted 7 months ago

Amazon India is rated 3.8 based on 1,859 reviews