Amazon India Reviews

Name: Amazon India
Rating: 3.86

3.9 Rating 1,786 Reviews

75 %

of reviewers recommend Amazon India

Company Reviews

Questions

Metrics

3.9

Based on 1,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon India made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon India 1 star review on 30th April 2025

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't rely them for ontime delivery.Their delivery team will reschedule the delivery time without your consent. And if you esclate the matter .Their escalation team is a bunch of clowns nothing else , they will delay the delivery time for 3 extra days.”

Helpful Report

Posted 11 months ago

“I am Sharwan Tyagi. I am regular customer of Amazon. Recently I purchased 3-4 pair of shoes but against 1 order i got delivered wrong product three time back to back. And from last 10th July, i am waiting for my refund for that. I got assured through trail mail that i will get refund by 2nd of August 2024. But still i am waiting for the same.”

Helpful Report

Posted 11 months ago

“Whoever and using this amazon app or their e-commerce (AWS is going down too), you are gonna loose your money. Amazon is misplacing your order and inform you there is no refund or return. In my case i order a keyboard which costs rs.1699 and i got bata shoe of rs.999(they are selling it for rs699). And there is no return and refund. I am paying emi of rs.1699 + interest every month. If you choose to avoid this scammer platform and seller you and your savings will be good.”

Amazon India 1 star review on 2nd August 2024

Helpful Report

Posted 1 year ago

“Beware! Amazon sending fraudulant messages and passing on their inefficiencies on the customer. OUt of 4 orders I made on amazon.in, 3 had issues - 1. one I received a message that amazon tried to contact me, I have not picked up the call and hence returning back the delivery, in fact I was wiaiting for delivery and no calls were made - when contacted customer care, they are not able to say when it will be delivered and suggested me cancel & reorder- otherwise I will not get refund!! 2. on the second one, I received a message that I rejected the item while I was eagerly awaiting the delivery. On checking with customer service, I was told that item is damaged and hence agent is returning back while I was blamed for rejecting it while I never seen the item. 3. on the third one, I received the message that my address could not be found while some other items have been delivered. Customer service is helpless and do not have good access to solve/resolve complaints or talk of compensation for not delivering to a prime customer. I have been ordering from Amazon USA and never faced such issues, and even if there are issues, amazon was the first to call me or send message on this and how it will be resolved. Here, amazon India is creating blames on customers and creating a record of bad reputation of the customer to cover up their utter inefficiencing of handling the transaction. Everytime, CS states that I need to cancel the order and order again instead of accepting their mistakes and re-send. When I called them, in all the instances they accept that it is their mistake but when i asked them to send a message that it is their mistake and not customers, so far I never got. This clearly indicates they want to cover their utter inefficients and generating bad reputation of the customer. Also I am not sure this is a ploy to enjoy the short term working capital as my credit card heve been charges and refund takes from 3 to 10 days. I am sure Amazon can organize their working capital in a different way or openly state that this it the trick to utilize the money for short term working capital. I have a excellent view of Amazon in USA and thought they principles are the same in India, but..... not sure their intention is to create a bad reputation of Indians in the market while they take care of US customers I am trying to retrieve the messages from my account, I am not able to see those messages as I want to reproduce here. I am tired of creating tickets with CS as they can only say "apologies" and "escalation" without much action being taken. Again, I need to contact them to understand what is happening and easiest way is to cancel and re-order. They are in a denial mode and do not want to take responsibility for their mistakes and compensate the inconvenience - even there are multiple mistakes within a week's time”

Helpful Report

Posted 1 year ago

“I am Really very upset 😡 with Amazon support. I got completely WRONG product with price is half as I ordered. Then after complain they accept my request but not remove verification for pickup. And 3 week I was with them to solve this issue. But every time they said your issue is solved.... we do pickup shortly and you get refund... today I called again and finally they told they just deny.... to pickup... My question is after all investigation they accept my request and they agreed it'd fault from their end.... then why they just play game with me and why they waste my time????? I am really filling very bad and it's really very bad experience... I'll take legal action on it.....”

Helpful Report

Posted 1 year ago

“I have ordered Ajmal musk amber attar on 10.07.2024 by making advance payment, however product never reached me, but amazon is showing as delivered, there is no support from amazon. There reply is that they don’t do anything, and I have to ask my neighbors whether they have taken delivery. Same have have with me in other product month back, still there is no response from Amazon. My suggestion is first don’t order from Amazon, and even if you order don’t pay in advance.”

Helpful Report

Posted 1 year ago

“Amazon shopping India is becoming expensive than market now a days plus they don't verify the sellers or product just post the digital pictures taken but it's not worth buying from Amazon coz of the price and quality and scams it's better to purchase in the market like before or go out to a shop and buy atleast we can bargain and get the product in Amazon the same product is thrice the cost now a days guys go out for shopping it's wonderful experience but sitting and shopping from home through Amazon is not worth and expensive too”

Helpful Report

Posted 1 year ago

“Amazon India is not taking any commitment to deliver the item to the customer. Very poor communication and cancelling the order from the sellers end on the day set for delivery without notifying the customer. It is not just a matter of refund, rather the time which set customer into a situation where the re ordering may take another 5-10 business days. I am afraid to order any more items from amazon. Unfortunately I am a long term prime member which now force me to leave the membership. It is high time to review the internal process to retain the customers. Thank you”

Helpful Report

Posted 1 year ago

“I order 02 Books, at my Office Address, which is landmark in town, no body calls me, no body delivered the items and now the account says delivered back to sender and no money is refunded, What is this, absolutely atrocious, U cant log in complaint as there ia chat box which changed 05 associates in 27 minutes, the delivery staff is abd as the chat staff, in a job if one does this he /she would be fired, shouldnt be stop buying from them, we chase them for product and when product is not delivered for our money”

Amazon India 1 star review on 31st May 2024

Helpful Report

Posted 1 year ago

“Amazon customer service is poor and pathetic, they did not take any action against the delivery agent, nor was my product delivered to me. I have to order again and again, I boycott Amazon, I don't want anyone to shop on it. I don't recommend to any one for large amount of shopping. They make us fool.”

Helpful Report

Posted 1 year ago

“I participated. They requested commission before they would release the capital amount that I intended to withdraw. The withdrawal has already been finished, but my account hasn't yet been credited with it. I had read so many stories about BanninkSolutions and how they recovered and they helped me. I found BanninkSolutions Asset Recovery by Google searching or add them on telegram:@banninksolutions”

Helpful Report

Posted 1 year ago

“Overview Reviews About Amazon.in Reviews 400 • Bad TrustScore 1.5 out of 5 1.4 a mazon.in Company activity See all Unclaimed profile No history of asking for reviews People review on their own initiative Reviews 1.4 400 total 5-star 18% 4-star 7% 3-star 7% 2-star 7% 1-star 61% Fin 12 reviews Rated 1 out of 5 stars 4 days ago Absolutely hopeless/useless customer service Absolutely hopeless, never buy anything from Amazon India, especially, if you are living abroad, Amazon India swelled it's business and feels they are untouched and undisputed global leaders, recently I placed an order for 2 different items both items are partially delivered and 1 item from each order was missing, repeated request to look into disappeared/missing products fell on deaf ears, I managed to get in touch with MD and apologised and assured me they would look into it and get back to me in 3-5 working days, 20 days have gone no response no refund, and the person who got in touch from the MD office decided to Hibernate.”

Helpful Report

Posted 1 year ago

“Absolutely cheater Amazon India Cheating company; never buy anything from Amazon India. I placed an order for two different items in the same order, but only one item was delivered. I have raised multiple complaints on chat and call, and it seems like everybody is having their share and not listening to our complaints. I think they are trying to steal money from customers. Also, the sellers on Amazon are not trustworthy. Date of experience: April 10, 2024”

Helpful Report

Posted 1 year ago

“I have placed order 3rd time every time product is taken back mentioning on my email that I have rejected, I don't understand without my confirmation how does product get returned and funds reflecting to me back since I paid in advance, I have written mail and no reply on email, looks I have made mistake opting amazon. I have spoken to customer care and asked them yo reply till date not received any written communication nor confirmation call.”

Helpful Report

Posted 1 year ago

“Amazon shipping is a fraud shipping company . And its delivery boys are also all fraud. They attempt fake delivery every time. Neither do they reach the customer nor do they call them or attempt delivery. It has happened many times but this is not the first time it has happened to us.”

Amazon India 1 star review on 21st March 2024

Helpful Report

Posted 1 year ago

“Earth's Most Customer-Centric Company? How Amazon Wasted My Time and Lost My Money Three months ago, I moved from Kazakhstan to India and had the opportunity to make my first purchase from Amazon, the "Earth's most customer-centric company." I needed a gaming laptop and found a refurbished ASUS TUF with an RTX 3060 on Amazon. I placed my order on March 2nd and eagerly awaited delivery. My son asked me about a dozen times per day when the laptop would arrive. The laptop arrived on March 5th. We were excited to unpack it, turn it on, and start the Windows setup. But about a minute later, it suddenly turned off. After repeating this process 20 to 30 times, we managed to complete the Windows setup, only to find that the battery displayed 0 percent and wouldn't charge. I contacted Amazon for assistance. Amazon offered to send a technician to fix the laptop or diagnose the issue, scheduling the visit for March 7th. Considering it was a refurbished laptop, I was understanding of the situation. However, on March 7th, nobody showed up, despite Amazon's contractor marking the visit as completed. I contacted Amazon again, but it seemed they did nothing about it. Subsequently, Amazon offered a refund and scheduled a courier for March 13th, leaving my money tied up with them during this period. Unable to wait any longer, I purchased another laptop: a new Asus TUF with an RTX 4060. Amazon then decided my activity was suspicious and, without contacting me for clarification, automatically canceled my order. After I responded to the cancellation email, Amazon admitted it was a mistake and told me I could make a new purchase after 48 hours—a frustrating example of their "client-oriented service." The issue was exacerbated by my payment method—a Kazakhstan Visa card. Due to bank exchange rates and Amazon's handling of the transaction, I lost about 2% of the total purchase amount, equivalent to roughly 10% of an average Indian's monthly salary. I contacted Amazon to see if they could rectify their error and spent about 5 hours chatting with agents, only to receive repetitive assurances and no real solutions. Ultimately, they ended the conversation, effectively dismissing my concerns. To summarize, I have made only three orders on Amazon: – ASUS TUF laptop (refurbished) fulfilled by Amazon – didn't work. – Technical service by an Amazon contractor – didn't show up. – ASUS TUF new laptop – canceled by Amazon. I lost 10 days waiting, spent 5 hours in chats, had my money stuck with Amazon for about 2 weeks, and directly lost about 3,500 rupees—all due to Amazon's mistakes: failing to check a product they fulfilled, canceling another order without reason, and not verifying their contractor's service. Does this series of mishaps truly reflect the standards of the Earth's most customer-centric company?”

Helpful Report

Posted 1 year ago

“I had kodak camera which was faulty so generated return pick up. Return pick up was done successfully and after that they declined REFUND! NEED HELP IN PROCESSING MY REFUND.”

Helpful Report

Posted 1 year ago

“Worst service ever ....never got followback .... waiting for product 11 days ....got to know 3 party seller was scammer but rather then providing product after so long we got rude response. .....on employee tried to help miss kajal even got official message....now again at sqare 1 they r not ready to fullfill order putting blame on seller worst ever experience..... highly fraud unprofessional attitude....”

Helpful Report

Posted 1 year ago

“Refund services not great”

Helpful Report

Posted 1 year ago

“Very bust service by Amazon return pickup not full fill on time many time contact to customer care but no salutation”

Helpful Report

Posted 1 year ago

Amazon India is rated 3.9 based on 1,786 reviews