Amazon India Reviews

Name: Amazon India
Rating: 3.87

3.9 Rating 1,776 Reviews

75 %

of reviewers recommend Amazon India

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Metrics

3.9

Based on 1,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 30th April 2025

169

Anonymous

Anonymous // 01/01/2019

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““AMAZON Toll-Free: 062891-35856 (Online complain, 24/7) / 62891-35856 ( 62891-358,56 )/ helpl NUMBER”

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Posted 1 year ago

“I had such a bad experience with Amazon. I returned the product but I didn't get the refund till now. It has been four months. They said I have returned the wrong product. Was the delivery boy blind? He himself checked the product and its tag then only he took the product away. Refund back my money you fraud. The customer support and investigation team are also pathetic. They ended my call and chat without my consent. I will never buy anything from you Amazon. I have shared my this experience with my friends and family. They will also not going to buy anything from you. Such a shameful act done by your team.”

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Posted 1 year ago

“very wrost experience with Amazon. I have wanted to return the product, but the company says you have to return it by yourself.”

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Posted 1 year ago

“It’s not trustworthy so be alert and the customer service agent lie through there teeth so be alert like you dealing with criminals they all have this one lines we are sorry I understand as a customer myself plus don’t use prime it’s a lie for Amazon prime in India beware your items may never be delivered but they will pretend they deliver plus most items in Amazon India are faulty”

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Posted 1 year ago

“Worst experience. Delivery -> They say, its delivered . But it was not delivered anywhere. Tracking -> It seems we have to intimate that immediately within 7 days. But how can you intimate so soon, if you don't even realize , it is showing delivered. Customer Service -> You talk to an agent, explain the scenario. But before they resolve the issue or give any kind of explanation, the agent is changed and you have to start over again. Finally, they did not do anything for the concern and disconnected the chat on asking for reference number to escalate.”

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Posted 1 year ago

“A customer support agent deliberately agreed that Amazon India customer support is not helpful and they divert to manufacturers”

Amazon India 1 star review on 4th December 2023

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Posted 1 year ago

“Worst delivery service 🚚 why u take prime delivery money if you fail to deliver and then pretend you tried delivery that’s just ridiculous are Amazon even keeping track what is going on in India Amazon it’s appalling”

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Posted 1 year ago

“SICK. Amazon India was okay. Now it's disgusting. The employees are consistently incompetent including on the "lead" team. The employees will say they solved your issue so that you give them a good review and turns out they did nothing! I just had not one but TWO employees saying they issued a refund and they hadn't. Increasingly i find that this is a common trait among Indians. A sad state of affairs. Wish Indians stepped up and started having more integrity. Everyone whines there but individually all of them want shortcuts, which when they figure out they feel so clever. I hope Amazon falls apart and another company gets a chance. Because Amazon just does not care for it's customers as it's happy with the trillions of crores of rupees they make regardless due to the sheer population.”

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Posted 1 year ago

“Amazon customer service helpline number 8617549935 // 24/7 day call now solve your problems refund related call now service helpline number”

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Posted 1 year ago

“Jis din product delivery hoga batate he us din dete nahi.. pura din appko wt karke bhi inka kohi call nahi ata.. or ham call kare customer ko to wo bolye ayega ap wt karo.. but rat ke 12 baj jayege but product nahi ayega.. very bad service.. ise accha to baki flipkart , mesho,myntra.com, shopsy inki acchi service he.. yahase kabhi mat lena product.. inko nahi valu customer ke time ki.. faltu service..”

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Posted 1 year ago

“Fraudlent delivery practices..delivery people steal valuable goods in amazon india.”

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Posted 1 year ago

“Customer service poor and difficult to access 1. Scammed by delivery of dummy parcel. Sent all the details and photos. No response , no resolution, no communication. 2. Defective item replacement or refund extremely difficult. Be warned.”

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Posted 1 year ago

“Worst customer service experience ever. Nobody could resolve the issue and keeps transferring the chat to somebody else. I’ve been a prime customer for very long but not anymore. I’m getting off of Amazon with my entire family.”

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Posted 1 year ago

“Worst service received from Amazon, i ordered product for my baby, delevery person didn't come for delevery and my product return to seller. Delevery person just gave missed calls to attend delevery but didn't deliver the product. Worst service.”

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Posted 1 year ago

“Very poor app”

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Posted 1 year ago

“Amazon Deny any returns even request made on day 1 of "7day replacement policy". Avoid online buying at Amazon.. Better buy local.. better buy at SP road Bangalore or chenoy trade center park lane secunderabad”

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Posted 1 year ago

“Very difficult to contact Amazon representative on phone & impossible to use account if phone number is changed at 2 step verification is activated. i couldn't even create new account since my email was linked with old number.”

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Posted 1 year ago

“Their service has deteriorated now over the time. They often fail to deliver products on time, even after number of follow ups with their customer service. This has happened with me so many times even being their prime member.”

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Posted 1 year ago

“Products were missing. The customer care showed no response. Fraud company.”

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Posted 1 year ago

“Their 95% deliveries are on time. Good customer service.”

Helpful Report

Posted 1 year ago

Amazon India is rated 3.9 based on 1,776 reviews