Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Amazon India Reviews

4.0 Rating 1,694 Reviews

78 %

of reviewers recommend Amazon India

Company Reviews

4.0

Based on 1,694 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how Amazon India made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon India 1 star review on 21st March 2024

Amazon India 1 star review on 3rd February 2024

Amazon India 1 star review on 4th December 2023

Amazon India 2 star review on 14th September 2023

Amazon India 1 star review on 25th August 2023

Amazon India 1 star review on 22nd August 2023

Amit Suhas Mayekar

Amazon India 1 star review on 22nd August 2023

Amit Suhas Mayekar

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lousy customer service and lousy upper management from CEO and down the chain. They held my account because of no fault of mine. Won’t even tell me any reason for last two months. If you are doing business with them dump them in India. They are a lousy company.”

Posted 1 year ago

“All the home appliances are refurbished. If you will inspect properly there will some dent and open box inspection is best way to cheat because in a minute you can’t inspect everything and after that there will be no replacement or refund.”

Amazon India 1 star review on 1st September 2022

Posted 1 year ago

“Customer rep blew me away by giving me a fake email id cs-reply@amazon.in which did not bounce but replied to my email saying "This email ID is no longer in use." This is actually a false positive in my observation as since the email hasn't bounced, the email is valid just that Amazon will not reply to it. However, if you want to sue Amazon and their customer rep explicitly gave u this email address, then u can use it in court as material evidence of your notification to them.”

Posted 1 year ago

“Amazon Customer Helpline Call Now 736.49.941.02.Meesho Customer Helpline Call Now 736.49.941.02..Amazon Customer Helpline Call Now 736.49.941.02.Meesho Customer Helpline Call Now 736.49.941.02..”

Posted 1 year ago

“Amazon Toll-free Number 91-8638955O75”

Posted 1 year ago

“I bought some masala and pulses from Amazon fresh online. They are charging beyond MRP. As sambhar masala is worth₹ 34 in their Bill they are charging ₹50. Same is for Rice.”

Amazon India 1 star review on 18th August 2022

Amazon India 1 star review on 18th August 2022

Amazon India 1 star review on 18th August 2022

Posted 1 year ago

“Amazon customer service teams not knowledgeable, not understand customer Concern and problems, not able to solve customer issues recently, I placed order from Amazon.in website, I did not getting My order after that I talk with Amazon customer service several times but they didn’t solve issues I still did not get my ordered recently I talk with these agent Atul , mukul, monika, ashish , prabhakar I got very bad customer experience from Amazon.in . Finally I decided, I am not buying products from Amazon.in because they waste my time and money.”

Posted 1 year ago

“Thank you. Excellent as always! Great service and quality products.”

Posted 1 year ago

“No option to give zero and only thus putting 1 star.. the worst customer support ever seen online. Flipkart has much better customer support. The so called customer support team is a bunch of waste hiring. Amazon has shown 1 day delivery and will collect cash from customer and the next day will change the delivery from 1 day to 1 & 1/2 months of fast magic delivery.”

Amazon India 1 star review on 4th August 2022

Amazon India 1 star review on 4th August 2022

Posted 1 year ago

“I booked ashirwad ghee required urgently for a festival, in amazon fresh with delivery by next day. I paid money also along with booking. Even after 6 days, neither there is status update from amazon, nor any refund. Customer service is very rude and pathetic. They cut the chat and calls abruptly when questioned about no delivery. Very bad business practice by amazon.”

Posted 1 year ago

“Amazon Customer Care Number 07863965670 %% 08260251948 Amazon Customer Care Helpline Number 07863965670 // 08260251948 Amazon Customer Care 24×7 Helpline Number 07863965670 %% 08260251948 All Shopping Refund and Return Related Problem Issue You Can Call Customer Care Number.”

Posted 1 year ago

“We ordered an item and they says that it cannot be return. Never trust Amazon. Choose any other site instead and don't recommend it to anyone”

Posted 1 year ago

“Be careful while purchasing any appliances from Amazon online. Once product delivered after that Amazon dont refund or exchange that products. I had very bad experience day before yesterday I bought Elica chimney and that was not the model which I want Amazon refused to take my call. I called customer care several time and they told that they dont have refund or replace policy. And Amazon customer care agent was showing bad attitude and ignoring my call. Amazon customer care is nothing but rowdies sitting to handle customers.”

Posted 1 year ago

“Sorry to say this, Amazon has rowdies to deliver the orders. One such incident happened yesterday and this is the 13th incident raised against the same delivery boy and there is no action taken against him. He cancelled the order right before me although we had given permission to the delivery boy to enter the apartment n deliver the order. He literally looks like a rowdy.”

Posted 1 year ago

“Very bad product showing delivered without products Cancel order with out information after keeping our money with them for 10 days”

Posted 1 year ago

“Pathetic Customer service who have no clue on what the customer pain point is. Delivery date commitment is atrocious. Try to avoid..”

Posted 1 year ago

“Amazon India is doing business with fraudulent means.It enjoyed our money for 10 days then cancel it We ordered queen bed dtd July 02,2022. cancelled without informing. #appropriate compensation # mental agony. @amazonIN @JeffBezos”

Posted 1 year ago

“About the 2 time verification. why is it mandatory to have an android to log into their own account? I have disabled the 2 time verification from my account and still I do have this problem every time I login to my own account. When contacted the amazon customer care they did help me to login to my account as I am using a basic handset and this time that is on 22/06/2022 when I contacted them they reply me stating that they can't help me to login my account nor disable the 2 times verification. This is ridiculous way of treating the customer. As if they are the ambassador for advertising android phones instead of helping me to login. Only the android phone holder are their customer and others.”

Posted 1 year ago

“I had ordered a Noymi Shaving Machine 3 in 1 | Beard Trimmer | Waterproof | Cordless Razor | Grooming Kit with Hair Clippers | Rechargeable USB Charging (Shaver + Nose Trimmer) from Amazon India on 5th February 2022 vide attached invoice. The product was sold by TRENDING YOUTH TECHNOLOGIES PRIVATE LIMITED. Neither Amazon nor Noymi nor TRENDING YOUTH TECHNOLOGIES PRIVATE LIMITED reverts or gives any solution. The Noymi Shaving Machine 3 in 1 | Beard Trimmer | Waterproof | Cordless Razor | Grooming Kit with Hair Clippers | Rechargeable USB Charging (Shaver + Nose Trimmer) is 1. Poor Quality 2. Zero battery life 3. Difficult to clean 4. Poor shaving ability. 5. Chrome and coating is peeling off 6. Doesn’t work anywhere close to even an ordinary shaving razor / blade 7. Isn’t recharging after just one month of purchase”

Amazon India 1 star review on 16th June 2022

Posted 1 year ago

“Horrible service too many service failures of late”

Posted 1 year ago

«
1
2
...
5
6
7
8
9
»

Amazon India is rated 4.0 based on 1,694 reviews