Amazon India Reviews

Name: Amazon India
Rating: 3.97

4.0 Rating 1,695 Reviews

78 %

of reviewers recommend Amazon India

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Metrics

4.0

Based on 1,695 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 21st March 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible service too many service failures of late”

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Posted 1 year ago

“Horrible experience with refund issues. They are cheaters and give some reference number to customer again and again but no refund has been issued for their side. This site is not genuine anymore. I am going to delete this app”

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Posted 1 year ago

“Please hear me carefully, buying on amazon is not a good experience, the real pain you will feel when you return any one item you have purchased, pickup guys harass you literally & play with you from 7am to 7pm (which is Amazon's pickup schedule), at the end of the day they have this wired status "verification failed", they just update and leave it there. you will get fed up of calling their customer service for rearrange pickup multiple times and you give up & live with item you have purchased. I have one instance like this, proof I have call record, executive entry gate pass, cctv footage of pickup guy entering the property but not coming to apartment to pickup item. raised complaint with amazon also & email on complaint number. So, My honest suggestion is do-not use Amazon.in ever for your purchases, I have used Amazon @ developed countries but here it is very very very bad.”

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Posted 1 year ago

“I bought 2 beds from Amazon. 1. Amazon Brand - Solimo Mars Queen Engineered Wood Regular Bed With Storage (Wenge Finish, Brown) (ORDER # 404-5441768-0815552) and 2. V Create Store King Size Engineered Wood Platform Designer LED Fitted Headboard Bed with Side Tables and Storage. (ORDER # 404-1540671-5563566) After delivery of the 2 products I had an horrifying experience with the products as no technician was sent by Amazon for installation after the technician was also appointed. For the Amazon Solimo product after raising several requests and complaints they got back to me by stating the I get it done from a 3rd party installer. The third party installer charged a bomb. Please be careful about buying this product from Amazon. For the V Create Store product they informed me that it's a DIY and In can do the installation at home and then they sent me a video of the installation. In the delivery parcels there were items missing. They said that they will dispatch the items and also requested me to get the installation done by some third party.The third party installer again charged a bomb. Please be careful about buying this product from V Create / Amazon. This is the first time I am facing this type of an issue with Amazon. Now I have decided that I will not buy a product from amazon”

Amazon India 1 star review on 13th June 2022

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Posted 1 year ago

“Amazon customer service support number,O7OO.86.32.16O-_any problem solution call online shopping customer support.......70290 27986Amazon customer service support number,O7OO.86.32.16O-_any problem solution call online shopping customer support.......70290 27986”

Amazon India 4 star review on 12th June 2022

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Posted 1 year ago

“I have placed order twice for same product.when my order is showing out of delivery. but it's not delivered on time.also customer care people are saying it will be deliver on time.so here is the bad experience with A Amazon India. Also facing very much waiting for delivery.if Amazon promising one day delivery, why they are not capable , because of delivery I am This is 2nd time delivery not meet the delivery.i am very disappointed with Amazon.In feature May it will be headache for me”

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Posted 1 year ago

“Never ever buy expensive products from Amazon, Many times these are not original. Sometimes they cancel the order and do not refund money( Especially if the claim is more than a good few thousand”

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Posted 1 year ago

“People beware, don’t buy anything other than groceries from Amazon! Bought a Samsung Galaxy S22 phone and received a S22+. Returned the product as what I received was a better model and costed more than what I paid. Haven’t received the refund even after 4 days. Says the item has not reached the seller. This is an Amazon fulfilled product. Have been talking to the customer service and they kept saying that it would be refunded without any issue. Today spoke to one Mr. Praveen customer service team lead and he tells me that I will get my refund only in 7 to 10 days! It’s not a small amount, over 70k. The price you pay for honesty when you deal with Amazon! You stand to lose for their mistake ( despatching without checking for the correctness of the product)”

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Posted 1 year ago

“Unprofessional staff, thugs, fraud company. My ordered products (for which I made advance payment) were not delivered; instead, a different product was provided; despite several calls/emails (with pictures of what was sent and what was expected), no one on the Amazon team is listening. The customer care team shut the call on my face and didn't let me explain my point. Highly disappointed. I hope my message reaches to the top so that they know what their field teams are doing.”

Amazon India 1 star review on 21st May 2022

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Posted 1 year ago

“A seller named Times Stationers Private Limited is cheating customers with amazon employees. Recently, I ordered a EPSON printer but I received an electric Jar for 22000. Amazon is a fraud platform for fraudsters. Don't trust them. I have filed a complaint in National Consumer Court (Case#3500002) as Amazon is helping me in returning the product which I never ordered for now a person mentally stable would ever pay Rs. 22,000 for an electric Jar.”

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Posted 1 year ago

“Its very poor quality product . he replace defective product again and again at the time of refunding he hide the button of refunding due customer not possible to process further its very irrorated”

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Posted 1 year ago

“Pathetic delivery service. And this is not from one experience, seven out of 10 experiences I had with their delivery was bad. and this is when I am a Prime customer”

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Posted 1 year ago

“Delivery service very poor Too much delay Waste Delivery commitment Worst service”

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Posted 1 year ago

“My order hasn't been delivered even 2 days after the delivery date”

Amazon India 1 star review on 7th May 2022

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Posted 2 years ago

“I bought phone in Amazon but they sent defective product I request for refund but they are ignoring please don't buy anything in Amazon”

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Posted 2 years ago

“I had placed an order of an air cooler on26th April, thereafter on29th april the delivery agent came at wrong location he was denying for doorstep delivery,so I went that location where he was stood,i request him for door step as the product was very heavy weight,then I called to customer for further support,but they also not able solve the issues as well as not that much supportive. It very worst services,which providing by the Amazon,there no any control on delivery agent or their system,now I am very disappointed and cancelling my order For 2nd delivery attempt got an msg on my mobile that they are unable to contact,but I didn't receive any phonecall or msg”

Amazon India 1 star review on 1st May 2022

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Posted 2 years ago

“Amazon is Getting Fraud Nowadays.. Please be make sure that, you make unboxing video after receiving any product. Because if they sent you wrong product and you return back then it will be in seller's favour. I ordered crocs slipper(3000 rs) and they sent me Aqualite (300 rs). I have called many times to cc service but they are in seller's favour. And at last they kept my slipper as well as 3000 rs with them. I lost my slipper as well as 3000 to Amazon. This is reason behind uninstalling amazon”

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Posted 2 years ago

“worst , pathetic , ethicsless and what not. Lures customers with fake offers , and fails everytime to meet the given commitments. Customer service is a joke at amazon. I have plenty of experiences with amazon and yeah , its my fate that im a prime member. plenty of instances where customers concerns are on toss. this is just a third grade company and its commission centric company. somany instances 1. refusing the home delivery. 2. when i tried with pick up point option , has to visit the pick up point multiple times for a single delivery. 3. posting fake offers with unreasonable conditions , that would be hardly found on the conditions page. there are somany such things.”

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Posted 2 years ago

“Day by day you going down, and noe you started frauds also. I ordered some ittms for me, but there wre are issues with items, that’s the reason to replace that and get item which i need but amazon said that there are no another size available near saller, so have to return items and get your refund. In that case I applied for refund. When i got my refund I ordered again my items worth Rs. 1400, but at the sane time egen my order booked and as I made my payment for this transaction, my account was gone on hold. I can’t login to my account and track my order. Amazon said my order will deliver to my or you get refund. But non of these happen. Amazon miss guiding me from last one week. And now I have to take legal action against amazon with the transaction I made with amazon.”

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Posted 2 years ago

“Amazon India is not accepting international credit cards and is not forthcoming about it. I have been hearing that it is a technical issue that is being resolved for last month or so . If they can't accept international cards like Visa/Mastercard please say so clearly. don't beat around the bush It did work well for last few years but something seems to have gone wrong since the Visa/Mastercard RBI Controversy.”

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Posted 2 years ago

Amazon India is rated 4.0 based on 1,695 reviews