Impossible to reach customer service. Designed to tire you out. In the past month I have been cheated at least 10 times by their delivery agents but no action was taken. Today, two items were supposed to be delivered but only one was delivered without packing and the invoice torn. I asked about the other one and he said there is only one and sped away on his bike. Immediately I received a message that two items from my order have been delivered. When contacted, their answering machine insists that their records show that the item has been delivered. What an insult to the customer. Two days ago I received a message that my order could not be delivered because the recipient refused to accept it. After a great deal of effort I managed to contact Customer service and was told that the package had been damaged so they did not deliver. Then why put the blame on the customer. While such occurrences were rare earlier, now I am surprised when I receive an undamaged package. The claim that Prime members get same day delivery and make unrealistic delivery dates, which they are unable to fulfil and then their delivery agents make up such stories where the customer is blamed. At least they should make customer service easy to access. I used to be a regular customer but not now. Others are far better and deliver within 10 minutes without any damage.