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Amazon India Reviews

4.0 Rating 1,696 Reviews

78 %

of reviewers recommend Amazon India

Company Reviews

4.0

Based on 1,696 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 21st March 2024

Amazon India 1 star review on 3rd February 2024

Amazon India 1 star review on 4th December 2023

Amazon India 2 star review on 14th September 2023

Amazon India 1 star review on 25th August 2023

Amazon India 1 star review on 22nd August 2023

Amit Suhas Mayekar

Amazon India 1 star review on 22nd August 2023

Amit Suhas Mayekar

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon India is not accepting international credit cards and is not forthcoming about it. I have been hearing that it is a technical issue that is being resolved for last month or so . If they can't accept international cards like Visa/Mastercard please say so clearly. don't beat around the bush It did work well for last few years but something seems to have gone wrong since the Visa/Mastercard RBI Controversy.”

Posted 2 years ago

“Amazon Delivery issue all the time and its service is to worst always and amazon cancel order by its own. its worst site.”

Posted 2 years ago

“I was one of those regular and loyal customers of Amazon. But recently services of Amazon has become pathetic The delivery executives are so hopeless that they mark it as delivered without even delivering. And some times they don't even read the address. Deliver to someone else and mark it as delivered. Customer service also has become pathetic. Earlier Amazon used to sort out the issues immediately These days they also do not do anything about their service. It's probably time to switch to Flipkart”

Posted 2 years ago

“I have placed order with amazon and altogether 6 items get cancelled one by one. They are saying item damaged. I don't understand how order dress can be damaged. Birthday plan got spoiled.”

Posted 2 years ago

“Stop asking for otp during delivery... Nobody cares abt low price delivery so much to give otp and receive it.. It's really bugging me so much that i think twice before ordering on Amazon.”

Posted 2 years ago

“very poor service.”

Posted 2 years ago

“very poor service.”

Posted 2 years ago

“Amazon india sucks. Useless service. Zero star”

Posted 2 years ago

“Worst experience ever with Amazon, Im paying uselessly for prime.”

Amazon India 1 star review on 25th February 2022

Amazon India 1 star review on 25th February 2022

Amazon India 1 star review on 25th February 2022

Amazon India 1 star review on 25th February 2022

Amazon India 1 star review on 25th February 2022

Amazon India 1 star review on 25th February 2022

Amazon India 1 star review on 25th February 2022

Amazon India 1 star review on 25th February 2022

Amazon India 1 star review on 25th February 2022

Amazon India 1 star review on 25th February 2022

Amazon India 1 star review on 25th February 2022

Posted 2 years ago

“The sales team is good with customer service but the technical team is very poor. 1.They don't care about customer's time slots. 2. They don't even bother to attend the inspection scheduled. 3. They give false reviews about customer's saying that the customer wanted to reschedule and not them.”

Posted 2 years ago

“i got a delivery yesterday where the box was empty!!!!!! i have paid cash on delivery and when i called the call centre they said they would refund my amount till now i have not got any message nor call regarding being a regular customer of amazon india im disappointed that i have been cheated!!”

Amazon India 1 star review on 9th February 2022

Amazon India 1 star review on 9th February 2022

Posted 2 years ago

“Gave me a damaged product and no one is coming to pick.it up after several attempts and again I am still struggling to get my refund. Pathetic service, Kindly refund my money. You guys have hired useless people. I want my money back with interest.”

Posted 2 years ago

“Order one formal pant and I am getting issue with size I do replace immediately when I receive package no label on pant when executive they not accept my return Amazon cancelled my order I am getting loss very bad services I am old prime customer I never isuued Amazon on future and suggest to everyone no one issue Amazon very bad service provided for prime user very I never issue Amazon in future”

Amazon India 1 star review on 27th January 2022

Posted 2 years ago

“I am writing a long pending review after a failed attempt delivering to parents in Chennai from a me, the daughter abroad. Was eager to cheer them up on Diwali with new clothes and some indications things will be fine through Covid times. But Amazon had to unrealistically ask for OTP - my phone is in the US. Your OTP won’t work. So does that mean I cannot be your customer? I even spoke to customer center, and was assured things will be ok. No use.”

Posted 2 years ago

“Super satisfied with the quality of the goods , excellent coustomer service . Very easy returns and refunds. Overall happy with this application.”

Posted 2 years ago

“it's very helpfull in our life”

Posted 2 years ago

“Pathetic customer service”

Posted 2 years ago

“I have been shopping online through Amazon India website since past 3-4 years, and the experience is satisfying. Delivery of goods is made in timely manner. Return of goods had always been hassle free. I highly recommend Amazon India for online shopping.”

Posted 2 years ago

“I have been a prime membership for several years. However over last three years the service is very bad. At least 50% items are broken, defective, or delayed. A lot of time is spent on the phone. Amazon is waste of time and money!!! They offer fake discounts!”

Posted 2 years ago

“Pathetic and incapable, has robbed my money, no refund since 2 months...”

Posted 2 years ago

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Amazon India is rated 4.0 based on 1,696 reviews