Amazon India Reviews

Name: Amazon India
Rating: 3.74

3.7 Rating 1,876 Reviews

71 %

of reviewers recommend Amazon India

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3.7

Based on 1,876 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Amazon India 1 star review on 7th March 2026

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 of my orders got cancelled. All the customer service team is saying that you got your money back. Why would someone order and their delivery is not made. Customer service team is worse. They do not answer our queries and they rudely quit the conversation. Seems Amazon.in is totally not trustable anymore.”

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Posted 10 months ago

“Dear i recently order from Amazom the item was Wakefit Orthopaedic Memory Foam Mattress(75 * 42 * 6inch) and the Order ID: 408-6015139-6028303. The mattress is good and the outer cover was have holes, they only accept the full return and it will take more than a week to replace it, and it is very difficult to wait for that much days. I requested for only for replace the outer cover but they are agreed, so it is very difficult.”

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Posted 10 months ago

“third class service ....intentionally they dont deliver goods..number of complaints from our customer.courier boys most cases does not like to deliver cod parcel.very poor.will prefer bluedart,dtdc,delhivery rto ratio is very low”

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Posted 10 months ago

“Very happy”

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Posted 10 months ago

“I ordered the shampoo and mask, but it hasn't been delivered. They automatically canceled the delivery, and I'm still waiting for a refund. It's been a week. Also, they didn't provide me with a help desk to contact. Worst service!”

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Posted 10 months ago

“i getting the alert regarding the parcel, but the amazon delivering person is not delivering the items to me, just showing that resident is not there, very pathetic service...”

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Posted 10 months ago

“Aapka customer care na toh koi phone koi help ni kar sakda te order deigery layi fake comitment karo”

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Posted 10 months ago

“You are not even worth for a single star also they even won't deliver the products on the time and won't provide the contact number scam company”

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Posted 10 months ago

“Delivery at Saharanpur was streamlined by Anand gautam ..cordial & well behaved staff member ..He declined gracefully tip also saying..it was my duty Sir ..Jiyo... Prof Ramesh dutt 6 oct 25”

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Posted 10 months ago

“Very very very worst service from Amazon... The delivery partner is not delivering the product customer service is making foolish only. If there was the option for 0 rating i gave that only.”

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Posted 10 months ago

“Fraud Fraud Fraud. 1st Delivery boy gave missed call or call n say I can't deliver the product than within 10 mins product shows delivered. than you have to call customer care they issue refund and the refund not received bt they show on app that refund successful. this occur two times to me and than i called multiple time customer care person got me on hold more than 6-7 mins and cut tha call every time. don't buy from this fraud company”

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Posted 11 months ago

“Pathetic service - most deliveries are not even attempted and the customer care call centre is helpless, if you can get through to them!”

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Posted 11 months ago

“Service Decline After 10+ Years of Trust I've been connected with Amazon for over a decade, but this year has been extremely disappointing. The first consignment I received was poorly packed — three items arrived wet, broken, and in torn packaging. On 27-09-25, I was notified that 11 items had been delivered, but several were missing and there was no proper delivery update. Today, another consignment was delivered with only 4 prepaid and 1 COD item, yet the confirmation email falsely claimed that 11 items were delivered. This pattern of inaccurate delivery reporting is unacceptable. What’s worse, the Amazon portal is confusing and lacks any clear option to report such unethical practices. I’ve written multiple emails to customer service, but no proper resolution has been provided. If these issues continue unchecked, I may be forced to escalate the matter to the consumer court. I hope Amazon takes this feedback seriously and restores the trust it once earned.”

Amazon India 1 star review on 30th September 2025

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Posted 11 months ago

“Extremely bad experience. Worst amongst the worst. Delivery does not happen on time. Orders gets cancelled randomly. Never trust their delivery dates if you need anything strictly on or before shown delivery date.”

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Posted 11 months ago

“The worst harassment and pathetic service I have ever faced. Amazon completely failed to deliver my order on time, even after I clearly mentioned the urgency multiple times. They made me believe it would reach before I left India, but nothing was done. To make it worse, their careless representative cancelled my order without my consent and when I asked for escalation, she denied every possible solution I offered — delivering within 1 hour, refund with ₹1000 penalty, or shipping to my U.S. address. She even cut the call midway without resolving anything. This is how Amazon treats customers — with arrogance, zero accountability, and no respect. Absolutely ridiculous service and harassment. If they cannot fulfill basic commitments, they should stop misleading customers.”

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Posted 11 months ago

“The product was to be delivered on 26 sep at saharanpur..no response so far..it was Rockwell mini fridge..is this the way to deal with a regular customer..ironically no response from anywhere... Prof Ramesh dutt Saharanpur”

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Posted 11 months ago

“Comparing to mesho shopsy amazon is a worst delievery patner if we order a product which is more important they will never delievery our product it's a worst don't prefer amazon it make us foolish so b etter avoid amazon”

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Posted 11 months ago

“Not able to return it shows pickup and delivery address are different which is not true and when checked with customer care they are asking to delete all address and try again no support from them seriously wasted my half hour waiting for them to join and show there tantrums they are saying it's nothing in their hands neither they can support so what is actually support for???”

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Posted 11 months ago

“I have ordered Mustang 302 earbuds but my order is hold the reason is payment failed but my side payment paid successfully to Amazon i have reached out your customer care staff but they not resolved my issue & he has hold my call atleast 1 hours i have continued to Wait her response but they had continued hold my number i have reached out 3 members your customer care staff yet not resolved my issue I'm not going to shopping amazon next time for sure”

Amazon India 1 star review on 23rd September 2025

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Posted 11 months ago

“Money recovery is possible”

Amazon India 1 star review on 22nd September 2025

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Posted 11 months ago

Amazon India is rated 3.7 based on 1,876 reviews