I am American citizen living in New York area for the last 35 years. I am a big shopping customer in USA For Amazon, whole foods. Always very positive about their services, never complained. I visit every year India during winter seasons. Use a lot Amazon India, during my stay. Two days ago my wife ordered under garments, unfortunately because of confusion,she ordered wrong size. Even before opening the inside package, she realised that it's wrong size. Yesterday evening I contacted customer service , the lady refuses to talk to me in English. I explained the situation of size issue. She flatly said this cannot be returned or exchanged. I wonder, what kind of services Amazon India is doing in India. It's not the money, simple courtesy I expected from a global online commerce giant. This is very shameful to me being an American citizen that an American corporation is doing these types of business doing in India. I am going to write further in various social media on my return to NYC.