Amazon denied to deliver the product which was already in the Destination Amazon hub from past 6 days. It was a prepaid parcel. I have been contacting the customer care service from the past 6 days, and every Amazon agent gave me the same reply that the parcel will be delivered but it's facing a delay due to the current scenario (Covid-19). They asked me to trust Amazon and assured me that the parcel will be delivered. But after 6 days when I am still waiting for my parcel to be delivered I got to see that my parcel has been cancelled by Amazon without even informing me. That is really something disappointing. One thing I would like to add that Amazon must upgrade their customer care services. Because each of them speak different issues. Very Poor service. A high reflection of unprofessionalism. HIGHLY DISAPPOINTED!!!!