As an ardent fan of Amazon!!! I am shocked with this!!! The Earpods were ordered from Amazon. Amazon parcel was already partially opened, I ignored the same thinking maybe it was opened to check by officials due to the lithium battery warning, but then I open the package and the boult box is bent and frayed, on opening the box, the entire Earpods holder and pods were unhygienic, scratched, damaged , they had ear wax on it, like its already used, which is disgusting to another level, I dint even want to touch it and try to see if it's working any further, in times like this with Covid19 when hygiene levels have to be at its best this is what I receive, it's just horridly disappointing. I have ordered the same Earpods in black one month back from Amazon there was no issues and they were superb, but what happened now. I have already initiated for a return with Amazon. But this is horrible, It has surely left a bad image and I am compelled to look for another option just because of this incident. When I tried to reach out to them via a review and complain, they blocked my account from writing reviews and don't revert go my calls or chat support saying we'll get back to you!!! What happened Amazon ????????