Unfortunately I can’t give minus number, pay for prime and been waiting for delivery then I get tracking message saying parcel handed to resident which you would think is good, unfortunately I am the resident and I have most definitely not had a parcel handed to me !!!! Tried the customer support chat and that was a total waist of time I then requested a phone call, call connected and explained the the delivery driver has lied about the delivery and then they hung up, so rang again and explained the whole thing again, been told they will contact driver and “try” to get it delivered. You would think with the ridiculous amount of money Amazon makes they could afford to get good reliable staff and customer support. Been a prime customer for many years but think it’s time to buy from eBay and normal shops from now on,