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Amazon UK Reviews

4.7 Rating 13,447 Reviews
93 %
of reviewers recommend Amazon UK
4.7
Based on 13,447 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 48%
Accurate And Undamaged Orders
Greater than 82%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Amazon UK 1 star review on 9th March 2026
Kieren
Amazon UK 1 star review on 8th March 2026
Susan Margret
Amazon UK 1 star review on 17th February 2026
Catherine Holt
Amazon UK 1 star review on 17th January 2026
Mendoza Ruiz
Amazon UK 2 star review on 25th October 2025
CHUNG L
Amazon UK 5 star review on 27th July 2025
Tammy S. Phipps
Amazon UK 1 star review on 24th June 2025
Griol
54
Anonymous
Anonymous  // 01/01/2019
They’re the kind of professionals who go above and beyond — trustworthy and truly dedicated in doing an amazing work
Amazon UK 1 star review on 9th March 2026
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Posted 2 minutes ago
I was dealing with a complicated situation that left me unsure about what to do next. While researching possible solutions online, I came across Alpha Recovery that had been recommended by others. When I reached out, their prompt response and professional approach immediately stood out. They took the time to listen carefully, asked the right questions, and made sure they fully understood my concerns before offering guidance. Their clear communication and structured support helped me feel more confident about the next steps.
Amazon UK 1 star review on 8th March 2026
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Posted 17 hours ago
When I first reached out to Barbara, I was completely exhausted mentally and emotionally. A financial situation involving $427,000 had become so complicated that I no longer knew where to turn. What immediately stood out was how calm and organized the Barbara team was from the very first conversation. They took time to understand every detail of my case and never rushed me, even when I struggled to explain everything clearly. Throughout the process, they maintained steady communication, providing updates that were clear, honest, and easy to understand. That level of transparency gave me a sense of control I hadn’t felt in months. Every step was handled professionally, and their persistence never wavered even when obstacles came up. In the end, the issue was resolved successfully, and the relief I felt was indescribable. Their dedication didn’t just restore my finances — it restored my confidence and peace of mind. I will always be thankful for their commitment and integrity.
Amazon UK 1 star review on 24th February 2026
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Posted 1 week ago
When I first reached out to Barbara, I was completely exhausted mentally and emotionally. A financial situation involving $427,000 had become so complicated that I no longer knew where to turn. What immediately stood out was how calm and organized the Barbara team was from the very first conversation. They took time to understand every detail of my case and never rushed me, even when I struggled to explain everything clearly. Throughout the process, they maintained steady communication, providing updates that were clear, honest, and easy to understand. That level of transparency gave me a sense of control I hadn’t felt in months. Every step was handled professionally, and their persistence never wavered even when obstacles came up. In the end, the issue was resolved successfully, and the relief I felt was indescribable. Their dedication didn’t just restore my finances — it restored my confidence and peace of mind. I will always be thankful for their commitment and integrity.
Helpful Report
Posted 1 week ago
When I first reached out to Barbara, I was completely exhausted mentally and emotionally. A financial situation involving $427,000 had become so complicated that I no longer knew where to turn. What immediately stood out was how calm and organized the Barbara team was from the very first conversation. They took time to understand every detail of my case and never rushed me, even when I struggled to explain everything clearly. Throughout the process, they maintained steady communication, providing updates that were clear, honest, and easy to understand. That level of transparency gave me a sense of control I hadn’t felt in months. Every step was handled professionally, and their persistence never wavered even when obstacles came up. In the end, the issue was resolved successfully, and the relief I felt was indescribable. Their dedication didn’t just restore my finances — it restored my confidence and peace of mind. I will always be thankful for their commitment and integrity.
Helpful Report
Posted 1 week ago
I had a payment issue and received clear, helpful guidance.
Amazon UK 1 star review on 17th February 2026
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Posted 2 weeks ago
Finding the right support can be difficult, but choosing Robinson made the entire experience smoother than I ever imagined. Their team treated my case with seriousness and empathy, taking time to offer clear explanations and consistent updates. Even when things felt uncertain, their calm presence gave me comfort. They handled everything with a blend of skill and genuine kindness that is truly rare. I’m grateful for their unwavering commitment.
Amazon UK 1 star review on 17th January 2026
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Posted 1 month ago
A highly experienced and dependable professional who offered clear direction and delivered effective results from start to finish.
Amazon UK 1 star review on 16th January 2026
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Posted 1 month ago
I’ve always been someone who prefers to solve things on my own, but this time was different. What started as a small issue on my platform slowly turned into weeks of frustration and uncertainty. I tried everything I could think of, but nothing worked. Just when I was about to give up, I came across ERF. and from that moment, everything began to shift. Their team approached my situation with patience, empathy, and professionalism that immediately put me at ease. They didn’t just rush to fix the problem; they listened, explained, and made sure I understood each step. It was more than technical support — it was human support. By the time everything was resolved, I realized the real difference wasn’t just in the solution they provided, but in how they made me feel understood and valued throughout the process. It reminded me that sometimes, reaching out for help isn’t a sign of weakness — it’s a step toward peace of mind.
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Posted 2 months ago
I ordered an Annadue Computer Graphics Card which was delivered on time; however, it was left propped-up against my porch door. Thankfully, I was in and the delivery driver rang my front doorbell. My delivery instructions read: My delivery instructions ask for the delivery driver to please leave the package in the front porch, close the porch door and pull the handle up following delivery. If I had been out, I expect that the package would not have been there when I returned.
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Posted 2 months ago
Haveing to wait 1 month for a refund because they damaged my items
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Posted 3 months ago
Friendly team that truly listens and delivers results.
Amazon UK 5 star review on 9th December 2025
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Posted 3 months ago
Friendly team that truly listens and delivers results.
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Posted 3 months ago
When I reached a point where handling everything on my own was no longer possible, I realized I needed real experts who could guide me. That’s when a friend told me about xwaxt.com, and reaching out to them turned out to be an incredibly wise choice. Right from the start, their team made me feel supported — they listened, responded quickly, and stayed fully dedicated to finding the best solution for my situation. Their patience, professionalism, and genuine care took so much stress off me. I’m truly grateful for their help and the exceptional outcome they delivered.”
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Posted 3 months ago
I don't know where to begin tell you about Amazon UK and how utterly atrocious they are. I can only say that when things eventually go wrong and sometimes, they will but when this happens, Amazon aren't on your side even though they pretend to be. Before looking at themselves, they will pass the blame onto you. Somehow, I'm at fault for them sending incomplete items. Somehow, I'm at fault for them sending me broken items. Somehow, I'm at fault for them sending incorrect items. Sometimes, I'm at fault for their delivery drivers leaving parcels out in the open for anyone to take. Is Amazon a convenient way to order? absolutely but it does come at a cost so be weary of this.
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Posted 3 months ago
Amazon delivery was sent to the wrong address. The picture of my parcel is in someone else's porch. The parcel was eventually left on my doorstep, but not in the safe place in the box or on top of the box in my porch. No left out for all to see as they pass along this busy road. I'm getting to the point where I honestly think picking up my parcels from a parcel hub will be much safer. Good job I noticed this on my ring doorbell. Amazon is going downhill. On prices, quality and delivery.
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Posted 3 months ago
They went out of their way for me.
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Posted 3 months ago
They went out of their way for me.
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Posted 3 months ago
CANT GIVE ZERO STARS...After much dissapointment lately I have now cancelled my prime renewal and will not be returning as its not worth the hassle!!
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Posted 3 months ago
I’ve always believed I could handle things on my own, but after weeks of struggling with a platform issue, I finally realized I needed help. A friend told me about ERF, and reaching out to them changed everything. From the very beginning, their team showed patience, understanding, and professionalism that immediately put me at ease. They didn’t just focus on fixing the issue — they focused on how I felt through the process. Every step was guided with care and clarity, turning frustration into relief. By the end, I understood why so many people trust ERF — they don’t just solve problems, they help you find peace of mind again..
Amazon UK 1 star review on 8th November 2025
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Posted 4 months ago
Amazon UK is rated 4.7 based on 13,447 reviews