Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,477 Reviews

93 %

of reviewers recommend Amazon UK

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4.7

Based on 13,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

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“This is the most terrible company I have ever experienced by a long way. They do not know the difference between a counterfeit and genuine item. Their support team are completely useless. Now I have to take legal action to sort this out. I will never, ever buy from Amazon ever again.”

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Posted 1 week ago

“I am extremely disappointed with this promotion. On two separate occasions, when making purchases from House of Fraser and Ocado, I was presented at checkout with an offer for 4 months of unlimited Amazon Music. The way this offer was displayed made it appear that it was available to me as part of the purchase. However, it was not made sufficiently clear that this offer was only for new Amazon Music customers. This is extremely misleading. If existing customers are excluded, that restriction should be made clearly and prominently visible at the point where the offer is presented, rather than being hidden in small print or only discovered after trying to redeem it. I have now encountered this situation twice, which makes the experience particularly frustrating. Customers should not be encouraged by an attractive promotion only to find out afterwards that they are not eligible. I expect Amazon to review how these promotions are presented and make the eligibility requirements completely clear before customers make a purchase. This has left me feeling that the promotion was deliberately presented in a way that could mislead existing customers, and I am very unhappy with the experience. Contacted costumer service they can't help”

Amazon UK 1 star review on 3rd October 2026

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Posted 2 weeks ago

“Delivery delayed again.”

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Posted 2 weeks ago

“Less stressful and less time to go to a shop rather than wait for Amazon to use Evri couriers who happen to be the worst on the planet . Cancelled my account because of this and never going back”

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Posted 3 weeks ago

“No free shipping £5 charges for postage and package !”

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Posted 1 month ago

“I ordered for a male lab coat two medium size white but only received a female coat instead. I couldn’t return it because my holidays were over and needed to return to where I came from where Amazon doesn’t exist there . Sad 😞”

Amazon UK 1 star review on 25th August 2026

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Posted 1 month ago

“Been passed from pillar to post and not one person has helped me, I ordered 2 tshirts to be collected at my local shop, I wasn't given a pickup code to collect these, so I phoned up and went on live chat countless times, I was given the wrong codes every time, I was also told I would be refunded by the 26th then 28th and also the 29th July as I couldn't picke up items, well these have come and gone and i STILL haven't received my parcels or refund, every single employee I've spoke to has deliberately lied to me and have now been told I will need to wait at least 2 weeks for a refund, will be closing account as soon as this is resolved, if it ever is.”

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Posted 2 months ago

“made a order with amazon on 29/6 for 2 WD red hard plus 4tb drives for £146.99 per drive .the delivery date was on 13/7 . wanted to ordered 2 more but the limit 2 hard-drives. Completed customs clearance and the package arrived at an Amazon facility in Kent UK on 1 1/7 .So i ordered a 4bay ugreen nas The drives.was not delivery on the 13/7 went on amazons site Package delayed in transit and the next delivery date was 14/7 No package on 14/7 this went on to 17/7. So i rang customer service and was told my package had gone missing and amazon had no more of the drives in stock so a delivery date is currently unavailable Now the drives that i ordered have gone up £219 per drive on amazon site So now i am left with a nas that i can not use unless i pay £70 more per drive”

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Posted 3 months ago

“I am absolutely disgusted by the behavior of Amazon and their insurance handler, ARC. An Amazon delivery driver damaged my 18-year-old daughter’s parked car. We have clear, undeniable video footage proving exactly what happened, yet ARC has dismissed the claim out of hand without even doing a basic investigation into the driver or the van involved. I have contacted Amazon numerous times by email trying to get this resolved, but they have now completely shut me down and stated they will reply to no more of my emails. Because of Amazon’s total lack of accountability and their refusal to look at the evidence, my 18-year-old daughter is now being forced to foot the bill herself. This repair is going to put her into debt for an accident she had absolutely no part in. It is disgraceful that a multi-billion dollar corporation can cause damage, ignore video proof, block communication, and leave a young driver facing financial ruin.”

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Posted 3 months ago

“I just love the app and how quickly one can get in touch with someone to help. Thank you”

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Posted 3 months ago

“While traveling, I only order items that I have purchased before because returns are not something I want to deal with. I picked up a pair of Clark’s sandals in York a few days ago. I had ordered an exact replacement for a pair I had before that were becoming worn. Unfortunately, Amazon sent me not a “pair” of shoes but one shoe each of two different styles. Despite way too much time with customer service chat, they would only offer me £11 of the £70 I had paid for the shoes without my returning them. On my last day in the UK, I had to cancel an activity I had planned to go do. I paid £10 cab fees to get to a mailing service that would both print the return label, repackage the shoes, and ship them, £20. So, last day of my trip ruined, £30 expense for which Amazon will refund £5, meaning Amazon UK’s mistake cost me £25. THEIR MISTAKE! HOW IS THIS FAIR?!”

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Posted 3 months ago

“So many hours wasted on multiple chats on multiple issues. Changed the price of a product whilst in my basket seconds before pressing checkout which they disputed even with evidence. Then they decided to go against an original delivery date and still disputed the this date when I provided evidence. They eventually decided to issue a partial refund BUT only once it was delivered. Then trying to claim this refund once delivered, they wanted to put it on a gift card and not the original payment method. Now they are accepting they can refund it back to a card but not the original transaction card but the one used for prime!”

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Posted 3 months ago

“Been an Amazon customer for years ordered a guitar at a good price have to wait upto 6 weeks for delivery waited all that time delivery day arrives with a message guitar will now arrive in 6 weeks to 6 months contracted Amazon services to be told wait they cannot do anything about it canceled my order and now cancelling my accounts”

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Posted 3 months ago

“I was recently awarded a beautiful cookery book called ''Kids can Cook Around The World '' published by Button Books . What a lovely recipe book for children AND adults alike ! Great illustrations on every page and very easy to follow each recipe step by step . . .clear instructions and fun diagrams !”

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Posted 4 months ago

“Basically okay, but not great”

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Posted 4 months ago

“Their surveillance service was handled with real professionalism, discreet, and very efficient from start to finish. The results were exactly what I needed. Highly recommended.”

Amazon UK 5 star review on 7th June 2026

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Posted 4 months ago

“I CAN'T ARTICULATE HOW FRUSTRATED AND INFURIATED I AM WITH THIS COM7PANY. My delivery was slovenly laid in the front yard in an uncollaborated spot. It went missing. I have spent countless hours trying to get through to them to replace my goods amounting to no more than £25 and have run through endless scams, redundant phone numbers and brick walls. It's been a month and I still can't get through though I have also been lead many times to sales pages. It's disgusting and enough to dismay me from shopping online any more”

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Posted 4 months ago

“I truly appreciate the support and commitment they showed throughout the process. Their quick action and consistent communication made a stressful situation much easier to handle. My withdrawal was completed far sooner than I anticipated, and the entire experience was managed smoothly and professionally, giving me complete peace of mind.”

Amazon UK 4 star review on 14th May 2026

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Posted 5 months ago

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Posted 5 months ago

“Their prompt response and well-organized support made the entire process easy to understand and complete without stress.”

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Posted 5 months ago

Amazon UK is rated 4.7 based on 13,477 reviews