Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,337 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,337 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“7yrs old son buy mum a cardigan for Xmas it was due on the Monday but arrive Sunday mum answered door was given a clear plastic package with cardigan clearly showing son saw that mum has seen Xmas present and was crying his heart out . all i can say is thank you for ruining a little boys gift to his mum, by the way you only got 1 star because it would not let me leave it blank.”

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Posted 1 day ago

“Always deliver on time and they have every product that I have searched for.”

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Posted 4 days ago

“Some items are dearer than the supermarkets, its just you need tovshop around first.”

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Posted 5 days ago

“Ordered from Amazon and great service”

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Posted 6 days ago

“Too many choices and sometimes descriptions not clear”

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Posted 6 days ago

“Dishonest delivery drivers December 5th, 2024 Ordered a very important item via Amazon, and was very impressed it was going to be delivered the next working day, however there was a possibility I might not be at home with the times stated. So on the app as instructed, I gave instructions to the driver as where to leave this item, should I not be home in time. So the next day, unfortunately I was delayed, and I received a message from Amazon, saying the package had been delivered & handed to the resident at my address, I was so confused as I was not home. So a few hours later and arrived home, there was no card telling me where my package was, I checked the location I left on the app for the driver, nothing. I was then met by my neighbor, who stated the Amazon driver just put the package in a bush and left, a few lads saw this and attempted to take the package, he stepped in a retrieved my item. It was at this point he handed me my package, why lie and be dishonest, not impressed at all.”

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Posted 1 week ago

“Sadly, couriers with Amazon seem unable to read either the address label or the extra info on how to find an address. The delivery hub claim to attempt to contact the client after prompting by customer services... ...sadly, they have difficulty distinguishing between truth and falsehood. Pretty deplorable service all round, especially when the property occupies 150 metres of the main road and is clearly marked with an 8ft x 6ft red sign!”

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Posted 1 week ago

“Having ordered an electrical item that was stated as delivered it was not delivered by a lying courier driver who put the item back in his van and driving away. I could not resolve this on the same day and have to wait. Amazon, of course, have taken the payment from my bank account.”

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Posted 1 week ago

“As an Amazon Prime member, I’ve made a fair number of purchases recently and must say that I’ve been really pleased with the deliveries, all have been earlier than expected which is great at this busy time of year, leading up to Christmas! The communications are efficient from point of ordering, despatch to delivery, especially good with proof of delivery and providing photos as other companies do not do this. I’m especially pleased also that the place of safety for deliveries when customer is out, is noted and used as again other companies do not always adhere to this as not helpful when parcels are heavy and they wouldn’t warrant a good review. So thank you Amazon!”

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Posted 1 week ago

“I have always been happy with Amazon (aside from the fact returns could be a smoother process in Ireland) until today. I had two accounts, UK and US, but they were not linked as prime membership, order history, etc. didn’t show on US account and emails received are from different email addresses with different registered companies shown. As I could not connect prime to my US account I decided to cancel it. However, this also cancelled my UK account despite them being separate and correspondence received in relation to cancelling the US account not mentioning cancelling my UK account. I now can’t access my ring doorbell, prime tv or amazon for UK and have lost money as I have paid in advance for subscriptions. I called within 15 minutes of account access being removed and was on the phone for 1 hour and 7 minutes having consistently being put on hold and was told there is nothing that can be done. At no point was I offered a call back when the issue had been looked into and the agent insisted I stay on the call while she typed up notes even though my call was not going to be further transferred and I explained that I was abroad so the call would be expensive. I assume that was so another call didn’t drop in but poor customer service. It was mentioned on the call that the agent could see my account yet it can’t be reinstated - I just don’t understand. I’m really unhappy with the lack of clarity in relation to closure of the account and can’t see how it is compliant under GDPR. There is no way my data was permanently deleted so quickly and I don’t know why it can’t be reinstated considering I didn’t consent to erasure of my UK account and requested it be reinstated.”

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Posted 2 weeks ago

“Always best prices and brilliant service”

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Posted 2 weeks ago

“Is the number 1 parcels delivery company, you can order the item and Amazon can delivery your parcel within 24 hours, that's amazing.”

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Posted 2 weeks ago

“Prime is very good I have it with my TV as for my shopping”

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Posted 2 weeks ago

“Rubbish service,I have contacted them 3 times in one day for the same parcel and every time they said it will definitely be delivered today, I was checking and the parcel didn't move from depot. Don't buy from them they are expensive and don't do the delivery either, they are taking your money, using it and giving refund after 7 days but you are paying straight away. Buy from eBay is cheaper, the same products. On third time I've contacted them after 1 minute of writing 2 words the guy just abandoned me and I was waiting like a stupid for someone to answer but nop they just left the chat like that for me to get mad and shut it down what I have done after 15 min of waiting with no answer anymore. The same issue with parcel not delivered in 2 weeks consecutive, I will definitely stop buying from them .”

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Posted 2 weeks ago

“Very good dispute resolution, great range of products at often best price, quick delivery - convenient”

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Posted 2 weeks ago

“Is it me or has Amazon Prime next day delivery got worse over time.”

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Posted 2 weeks ago

“really good company, useful site”

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Posted 3 weeks ago

“They offer a better delivery than ebay and quality of good across the board are more reliable and match its description .”

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Posted 4 weeks ago

“Non-existent customer service and don't want any criticism because they aren't interested. Ordered a ring doorbell advertised as next day delivery. Got a message saying we will advise you when item dispatches. I rang about it and was given the run around as if them lying is completely acceptable. ELEVEN DAYS LATER with the item still not dispatched despite all that time STILL advertising next day delivery I cancelled and got one from a different website EVEN THOUGH AMAZON OWN RING”

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Posted 1 month ago

“deliver on time and always sort any problems I may have”

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Posted 1 month ago

Amazon UK is rated 4.7 based on 13,337 reviews