Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and always great service.”

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Posted 11 months ago

“I am extremely disappointed with my recent experience with Amazon's customer service regarding a return. I had to return an action camera that contained two lithium batteries, which prevented me from using a prepaid label. As a result, I had to send the items through Parcel Force, costing £10,75. Despite providing the invoice and proof of postage, customer service agents doubted my claims and abruptly ended chats on multiple occasions. I was even accused of being dishonest, which was incredibly frustrating as I had been forthcoming with all the information. I have always been a loyal Amazon customer, appreciating the convenience and reliability of their services. However, this experience has been quite disheartening. I kindly request that Amazon review my case and consider refunding the postage cost.”

Amazon UK 1 star review on 24th March 2025

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Posted 11 months ago

“i lost my money to this fraudulent broker, but was able to reclaim my lost funds with the help of bruce_nora_254_(@)gmail .com”

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Posted 11 months ago

“Pretty much always find what I want at reasonable price. You do need to check elsewhere but generally it saves having to spend money on petrol and parking and item with prime delivery might be cheaper or same price as shops. Easy returns also and refund made as soon as you return to a collection point.”

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Posted 11 months ago

“Had what I needed. Quick delivery. Was cheaper elsewhere but ease of use and free delivery won”

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Posted 11 months ago

“Love amazon it is my first point of call to shop Easy to use and products come quickly with prime delivery”

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Posted 11 months ago

“The best reliable place to be. All the items I have purchased are excellent value.”

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Posted 11 months ago

“Always has what I’m after. Good comparisons.”

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Posted 11 months ago

“Very good”

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Posted 11 months ago

“Always I had best experience.”

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Posted 1 year ago

“Easy to order with an excellent selection of products on offer.Nest day delivery. If a product needs to be returned this is a quick and easy process with no hassle money back guarantee.”

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Posted 1 year ago

“Great value for money, quick delivery always notified, never shop with any one else”

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Posted 1 year ago

“I have been an Amazon Customer for many years and still a customer. I find Amazon’s Customer service to be one of the best. They are always willing to help and resolve any issue you present to them. This includes problems with their sellers, products delivery and returns.”

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Posted 1 year ago

“Great service, no problems returning stuff, Lovely to have a shopping option when not up to going out!”

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Posted 1 year ago

“I always find what I'm looking for on Amazon. They are consistently competitive with their pricing and delivery is always quick and professional”

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Posted 1 year ago

“I am disabled so I rarely leave my house. Amazon delivery just as rarely actually knock on my door with my parcels, rather they dump the packages in my small front garden right next to a busy walkway. The parcels get pinched regularly. Sometimes I get a refund from Amazon, sometimes not. I have asked them repeatedly to knock on my door (I always answer very quickly as I sit near to the door), but, no they just won't do it. I have no choice but to use Amazon because I can't get to the shops, but their poor delivery service leaves me out of pocket.”

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Posted 1 year ago

“I order a lot from Amazon as i don’t get out much, I’ve never had a problem, i now have amazon prime and love the movies”

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Posted 1 year ago

“Always a top service 100% recommend”

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Posted 1 year ago

“They kept sending me defective items. And then emailed me to tell me that my account will have restrictions out on it due to returning so many (defective) items! Ridiculous”

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Posted 1 year ago

“Horrific customer service. Please do not use, when it goes right it's good. When it goes wrong you never receive any help or support and the problem doesn't get resolved”

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Posted 1 year ago

Amazon UK is rated 4.7 based on 13,447 reviews