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Amazon UK Reviews

4.7 Rating 13,234 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

4.7

Based on 13,234 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 24th October 2023

Amazon UK 5 star review on 15th July 2023

Amazon UK 1 star review on 13th April 2023

Amazon UK 1 star review on 13th April 2023

37

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waited right by the lounge wall ALL DAY for Not one but 2 DELIVERIES that FAILED to arrive. I complained when the delivery didn't arrive, they told me it would be by the end of the day. NO. The only security numbers were what I was sent to give to the FIRST Delivery that didn't arrive. After the second delivery failed I called again. I wanted it redelivered, THIS WAS NOT MY FAULT. AMAZON SAID NO. WHY AM I DEPRIVED OF MY DELIVERY FOR THEIR ERRORS?????? Well they have just LOST A SALE, I will buy it somewhere else, I's NOT FAIR that I AM TREATED LIKE THIS. The MAN DELIVERED BUT REFUSED TO GIVE IT TO ME BECAUSE I ONLY HAD THE NUMBERS FOR THE DELIVERY THAT FAILED. I HAVE " DELIVERIES TO GO WITH WHAT I ORDERED, I'M HAVING THEM COLLECTED, YEP, they can collect but REFUSE to DELIVER. WHAT A NASTY COMPANY AMAZON IS.”

Posted 2 days ago

“Messaging Assistant has left. Thank you for contacting Amazon. Messaging Assistant | Customer Service Hello! It's Amazon's Chat Assistant again. Regina Blitz Household Towels - 2 Rolls Per Pack, 3-ply Kitchen Roll, 70 Sheets Per Roll, Paper Packaging, FSC Certified Paper, Recyclable Packaginag, 60% Larger Than Standard Kitchen Roll Sheets Need help with this? 09:08 No, something else 09:08 Messaging Assistant | Customer Service So, what can I help you with? 09:08 The total lack of sevice received yesterday, culminating in my order being lost and refusal to simply re-deliver. Manager (Nadeem?) said that he has put 5 pound gift card on my account for the inconvenience of me having to put the order through again - this never arrived. Another Manager promised to ring me back and never did. 09:11 Messaging Assistant | Customer Service Select the item that you need help with. 09:11 Cannot find my item 09:29 Messaging Assistant | Customer Service I'm sorry to hear that. Let me know which of these you need help with. 09:29 I need more help 09:29 Messaging Assistant | Customer Service Do you want to get help from an associate? 09:29 Ask an associate 09:29 Messaging Assistant | Customer Service You can go to the Customer Service hub, where you can fix most issues or search help pages. You can also start over and we'll continue helping you there. Just so you know, you may answer the same questions again. If you need more help, you can chat with an associate or request a phone call. What would you like to do? 09:29 Chat with an associate now 09:29 Messaging Assistant | Customer Service If you have details you think would help the associate, type them here. An associate will join the chat. 09:30 K Kishore Kumar has joined and will be ready to chat in just a minute. Kishore Kumar | Customer Service Hi SJ PUTTICK, Kishore Kumar here, I am here to help you today. May I know your issue please? K 09:30 The total lack of sevice received yesterday, culminating in my order being lost and refusal to simply re-deliver. Manager (Nadeem?) said that he has put 5 pound gift card on my account for the inconvenience of me having to put the order through again - this never arrived. Another Manager promised to ring me back and never did. I thought you would want to be aware of the lack of service being provided. This is not the first issue. 10:09 M Mirshad has joined and will be ready to chat in just a minute. Mirshad | Customer Service Hi SJ, Mirshad here, I am here to help you with the issue. Please allow me a moment to check the previous conversation. M 10:13 S Syeda has joined and will be ready to chat in just a minute. And so the lack of service continues - Mirshad rad and left? read not rad 10:15 Syeda | Customer Service I'm sorry for the inconvenience this has caused you. This is Syeda I will assist you from here S 10:17 Good Syeda 10:18 Syeda | Customer Service Do not worry I will help you at my best Please allow me a moment to check the previous conversation. Thanks for waiting. Please accept my sincere apologies for this situation. In this case I can help you with the 5 gbp Gift Card Would that be fine? Okay In this case I need to transfer you S 10:20 It is not the money - it is the complete lack of customer service. I am housebound and reliant on deliveries. In fact from the last mistakes in a delivery I actually owe you for spring nions and a fennel bulb 10:20 R Roziya has joined and will be ready to chat in just a minute. onions not nions 10:21 Roziya | Customer Service I am sorry for the inconvenience caused to you, Please allow me a moment to check on this issue for you. R 10:22 Is it possible for my orders to come from another depot as the current one is becoming more and more unreliable? 10:22 Roziya | Customer Service Can you please help me confirm the order no. because of which you are facing this trouble, Let me check into it for you. R 10:23 I think it ended 4317 (I will check) and Amazon took the decision to cancel because they could not find the five bags for the delivery driver. 10:25 Roziya | Customer Service I am terribly sorry for it, Please check and confirm the order no. and let me look into it for you. R 10:25 4317 is correct. I have since reordered and everything arrived within the delivery time this morning. Instead of Amazon completely cancelling my order, as they had lost it, they should have simply replaced it. This is what the Manager I spoke just after 5 pm yesterday said she would do. 10:28 L Leanne has joined and will be ready to chat in just a minute. Leanne | Customer Service Hi there, I hope that you are well, please allow me a moment to catch up with the conversation Okay, I have checked on this for you, there is no option for us to re-instate the order, please can you go ahead and re-order, the payment for the order was reversed yesterday. L 10:34 As you will see above I already did this, please read all my messages If you have the option to cancel an order, you have the option to re-instate. This procedure has been used when you left items off my order and delivered them later that day. 10:37 Leanne | Customer Service When an order is processed and delivered, we have different options available, we don't have the option to re-instate I'm afraid, this is the reason that you have been going around in circles. We ask that you please place your order again. L 10:38 Are you saying that you actually no longer provide customer service. That you policy is to cancel an order that you have clearly lost? Where is my reassurance that this will not happen again. I ask again - can my orders come from a more efficient, reliable depot? 10:40 Leanne | Customer Service Amazon is an online shopping platform, we would love to assist with this but remember, in this case, payment has to be re-authorised, we can't do that as it poses a risk to your credentials, only you can authorise a payment. L 10:42 Then you simply needed to ask for that authorisation, not cancel the order that you had lost. Human are in control of computer, nit the other way around. I know it is possible, because, as already mentioned, this is not Amazon's first mistake. 10:44 Leanne | Customer Service That is a great suggestion, thank you, I will provide the feedback to the development team, hopefully we can see this soon as it would make the customer services job easier. L 10:45 It is not only a suggestion, it is already a reality. You just need operatives willing to carry out the procedure - customer service. 10:46 Leanne | Customer Service I assure you that you are at the very top of the food chain, I am one of the leading customer service agents and if I am unable to do it, no one can. L 10:50 Perhaps you need to speak with the operative that facilitated the correction of the previous order - I can find the order number if it helps? 10:52 Leanne | Customer Service was that the order that was delivered with missing items? L 10:53 Yes - a complete bag was missing. The driver claimed to be still outside my property - complete lie - nowhere in sight. 10:54 Leanne | Customer Service As mentioned above, we are able to take actions on a processed order, not a cancelled order. L 10:54 The previous order (not yesterdays) referred to was not cancelled 1542 delivered 9 March 10:56 Leanne | Customer Service which order are we talking about now? which order would you like to be re-instated? the cancelled one? L 10:56 Nothing needs to be reinstated - you have missed that boat - that would have been brilliant yesterday and only necessary because Amazon lost the order at the depot. 10:57 Leanne | Customer Service okay, so how can I assist you today? L 10:58 I would like reassurance, that, as with the 9 March order, if you lose part or all of the order, you will take the customer service steps to simply advise that you have lost the order and that the order will be delivered in a different time slot, not cancelled. 10:59 Leanne | Customer Service We will replace missing items where possible or refund you when the items are not available. L 11:00 Getting help... This does not cover what I am asking. Everything is possible, it is merely whether the operative is willing to consider the clients needs in receiving the order and not being lazy by taking, what I must assume to be, the easy options and cancelling the order 11:03 End this chat Leanne left the discussion, without warning.”

Posted 4 weeks ago

“Terrible experience. I bought something with a scheduled delivery date. Waited in for most of the day. Got a message to say that it wouldn't be delivered that day but the following Monday by 11am. When I looked at the tracking it stated that I as the customer had rescheduled the delivery which is a barefaced lie. I took the Monday off work and waited til 11.30am, no delivery. I called customer services to be told "it will definitely be delivered today by 8pm". I told the lady that I wanted to complain and was told "we only do internal complaints with no outcome for you as a customer, we just use the complaint to learn from". Waited in for the rest of the day and yes you guessed it, no delivery. Called again and was told they couldn't speak to the delivery people (who apparently were Amazon large and bulky team) so all she could do was email them and they will email me direct. What an absolute shambles this company has become. I think it is time to cancel my subscription.”

Posted 1 month ago

“i bought an outside light from the big home shop company i contacted them through amazon in november 2023 they have not refunded me when it was faulty and under the gaurantee i contacted amazon customer service a few times they said they would look into it not heard back its been months a waste of time and they are still allowing them to sell on amazon.”

Posted 1 month ago

“Scam!!! Avoid !!! I bought lights for home, first time the purchase didn't arrive as was out of stock despite I paid for it and got delivery notification, when I ordered similar product again it also never arrived. I contacted Amazon support who said that I can't get refund until I get report from police !!!! (Just imagine the level of inconvenience!!!) I contacted police and got their reply in a month, but Amazon support replied that it's too late, and they will never make a refund, though first they didn't tell me any deadlines. When I contact support they they just reply me as robots standard phases and close the chat / phone call. Not responsible, disrespectful, scam store!!!”

Posted 2 months ago

“There is a chair and a box on the wall to put the parcels in and I have a sign. I also have a note attached to the delivery instructions. Still this falls on deaf ears. Calling customer service is a waste of time, they say sorry, we take your complaint seriously but nothing improves.”

Posted 2 months ago

“Ordered a lap top in Early November with a delivery date of the 9, 10, 11th December, the date kept changing, I then got a date of the 10th Jan 2024, I cancelled the order but won't get the refund until 7 days later, they have had the money for 8 weeks.”

Posted 4 months ago

“I purchased a product using Amazon Prime on November 25th, hoping to take advantage of the promise of fast delivery that comes with the subscription. However, my experience has been anything but efficient and satisfactory. The product not only failed to arrive on the promised date, but after a wait of 18 days, on December 13th, I am faced with the frustrating news that my order might have been lost. The most disappointing part of all is the solution that Amazon offers. Despite being a Prime customer, all they propose is to send another product and wait at least another week. This means that, in the best-case scenario, I will receive my mobile phone a month after the original purchase date. Paying for Amazon Prime implies expecting a service of quality, efficiency, and quick solutions. In my case, they not only lost my product, but they have also made me lose valuable time. The trust I had in Amazon Prime has been seriously affected by this experience, and I am forced to reconsider whether it is worth continuing to pay for this service”

Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 13th December 2023

Posted 4 months ago

“If I could choose no stars I would have, Amazon have admitted they cannot guarantee next day delivery to Prime paying customers if orders placed with 3rd party seller nor do their carriers follow 'Safe' place instruction specified to Amazon. Funnily enough their website does not inform potential Prime customers of this mmmm wonder why.......My latest 2 orders were either delivered the day after the next day (big inconvenience) & the other delivered to a neighbour quite far from my house. PRIME CANCELLED”

Posted 4 months ago

“Empty box.”

Posted 4 months ago

“Worse person I’ve ever dealt with Stevenson in customer service - delivered two items over three days late on prime - I asked for refund being offered refund but still bring charged delivery- I’ve spend £1k over the past 10 years, never complained- can’t believe how stupid/thick customer service department are !!!!”

Posted 4 months ago

“tried returning an item, but the shop suggested was no longer providing that service had stopped for 3 months. It took three hours to get a refund. The complaint procedure is a sham...basically ignored that they are at fault as they have not updated their system to remove said shop”

Posted 5 months ago

“2 days I was waiting for my parcel. On the 3rd day I found out that my parcel is cancelled. Twice I was clicking the option of : safe place - shed. NOTHING!”

Posted 5 months ago

“Please don't buy any product I lost nearly Australian dollars in my return shipping cost. They send me wrong product..when I returned many customer care officers told I will get full refund but once they got the product they denied full refund they only returned fraction of cost of return. Another order waited for nearly a month after spending around 700 Australian dollars including express postage as per Amazon it's lost..full incompetent system.. customer loses money for Amazons fault”

Posted 5 months ago

“Amazon used to ship without premium or paying for next delivery charge in 2-3 days. Ordered a monitor and while it had next day delivery for an extra 4.99 I choose the free delivery. While it is your right and my choice of free delivery, this monitor took 6 days to arrive . I understand you make this move in order to entice more people to buy prime or to pay extra delivery charge but this delay feels deliberate. Not sure this is a good bussines idea with so many online shops in UK offering free next day delivery. I will never buy from Amazon unless absolutely necessary.”

Posted 5 months ago

“Amazon are not a trustworthy company to buy from. They hide poor reviews but highlight the fake five star ones. They do not remove VAT for VAT free zones. Prime is another utter rip off, as a prime customer orders still take at least seven days to arrive but they still claim 24 hr delivery!? Customer services is a joke, nobody understands English, you get bounced around 6/7 muppets and still no resolution to customers concerns. It’s now all about money and greed. I’ll never buy anything from them again.”

Posted 5 months ago

“I wrote a review that simply stated, QUOTE; "PRODUCT SUPPLIED , NOT AS ORDERD. orderd this Navara 60mm paint Mixing paddle for small tins, however what arived was a Toolzone 85mm paint mixing paddle". IMAJiNE TO MY SURPRISE MY REVIEW WAS REFUSED, Amazon said it does not comply with their "COMMUNITY GUIDELINES", They cannot post my review because i concentrated too mutch on the SELLER? They then sent me an email saying that if I talk about the SELLER, Delivery, Packaging, Pricing, Availability in my Reviews. Comments about sellers can not be posted on Reviews and must Only be sent to Amazon Customer Services as a complaint. I was then sent around all the staff in customer services, going round 8n a Circle with this issue going nowhere! What a bunch of WOKE, CANCEL CULTURE, AROGENT ???????. THEn they concluded by saying thease "ASPECTS VARY BY ORDER AND NOT RELEVANT TO ALL CUSTOMERS" ? So, what the FLUX does that mean? They make it up as they go Day by day and implement it as they feel ???”

Amazon UK 1 star review on 24th October 2023

Posted 6 months ago

“Hi, for few times sellers from Amazon get doggy and lie about products they sell. When returning the products back you spend time even all day for that and the seller don't pay any consequences..apart from that if you leave 1star review for seller Amazon don't publish it, is happening few times already..I'm not recommend Amazon..!”

Posted 6 months ago

“SHARP PRACTICE!! Offered a TV wall mounting service with the new TV I ordered. TV was delivered but the delivery men gave a passable impersonation of Homer Simpson when asked to fit the wall bracket (which Amazon had asked me to supply). Amazon secured the order for a very expensive TV by offering a (chargeable) fitment service - which they DO NOT PROVIDE...be careful...it's the old buyer beware!!”

Posted 6 months ago

“I ordered an item months in advance of its release. After it was released, my order tracking listed it as arriving by a certain date. The night before that date, the order was cancelled for no reason. They would give me no explanation for the cancellation. I will never use Amazon again for as long as I live.”

Posted 7 months ago

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Amazon UK is rated 4.7 based on 13,234 reviews