Name: Amazon UK
Rating: 4.65

“I was honestly unsure about reaching out at first, but I’m glad I did. I had been dealing with a frustrating issue for a while and needed someone reliable to guide me. ERF responded quickly and handled everything in a very professional and straightforward way. They explained the process clearly and kept things simple, which made it easy for me to trust them. The whole experience was smooth and reassuring. I appreciate their support and would definitely recommend them to anyone looking for dependable help.”

Amazon UK 1 star review on 15th April 2026

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Posted 1 week ago

“Amazon employees might be stealing the products they are supposed to deliver because lately, I place orders on Amazon, and even though the person who is supposed to deliver the package says it has been delivered, I can’t find the package anywhere.”

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Posted 2 weeks ago

“Disgusting service from Amazon and also the executive office when I tried to escalate. Customer loyalty no longer counts for anything. I am closing my account”

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Posted 3 weeks ago

“worst company ever, I have been having delivery issues for over 5 years. Amazon executive relations put in place many delivery instructions , not to deliver to my front door or use letterbox boxes I live on a footpath to massive housing estate and they just dump and run leaving my orders for anyone to steal. They also put it as deliver to back gate , had a pin drop location, what3word location and even marked it on Google maps and still they deliver to the front door. I tried a parcel box and instead of using it they just throw it on the floor My last delivery was left hanging out of my letterbox and was stolen , luckily I had CCTV footage , so I reported it as stolen and they said they wanted to investigate , they came back with handed to resident and wrong house number even though CCTV showed them delivering it and being stolen I have now left Amazon as they NEVER seem to care”

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Posted 3 weeks ago

“I had a very disappointing experience with Amazon’s customer service. I spent an entire working day communicating with multiple agents regarding a delivery issue. I was repeatedly given incorrect and conflicting information about the delivery time, which caused significant disruption to my work schedule. Despite confirming the delivery time several times, the information provided by different agents was inconsistent and unreliable. This shows a clear lack of coordination and training within the support team. Although I eventually received compensation, the main issue remains unresolved, and the overall experience was frustrating and time-consuming. I expected a much higher level of service from Amazon. Unfortunately, this experience has significantly reduced my trust in their customer support.”

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Posted 3 weeks ago

“I was impressed by how quickly and professionally my case was managed. Thanks to their efficiency, my withdrawal issue was resolved without unnecessary delays. They maintained transparent communication and kept me updated at every stage. The consistency of their support made a challenging situation much easier to navigate.”

Amazon UK 1 star review on 20th March 2026

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Posted 1 month ago

“It was truly a pleasure working with this team, and I’m sincerely grateful for the time and effort they devoted to helping me.”

Amazon UK 1 star review on 14th March 2026

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Posted 1 month ago

“It was truly a pleasure working with this team, and I’m sincerely grateful for the time and effort they devoted to helping me.”

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Posted 1 month ago

“They’re the kind of professionals who go above and beyond — trustworthy and truly dedicated in doing an amazing work”

Amazon UK 1 star review on 9th March 2026

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Posted 1 month ago

“I was dealing with a complicated situation that left me unsure about what to do next. While researching possible solutions online, I came across Alpha Recovery that had been recommended by others. When I reached out, their prompt response and professional approach immediately stood out. They took the time to listen carefully, asked the right questions, and made sure they fully understood my concerns before offering guidance. Their clear communication and structured support helped me feel more confident about the next steps.”

Amazon UK 1 star review on 8th March 2026

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Posted 1 month ago

“When I first reached out to Barbara, I was completely exhausted mentally and emotionally. A financial situation involving $427,000 had become so complicated that I no longer knew where to turn. What immediately stood out was how calm and organized the Barbara team was from the very first conversation. They took time to understand every detail of my case and never rushed me, even when I struggled to explain everything clearly. Throughout the process, they maintained steady communication, providing updates that were clear, honest, and easy to understand. That level of transparency gave me a sense of control I hadn’t felt in months. Every step was handled professionally, and their persistence never wavered even when obstacles came up. In the end, the issue was resolved successfully, and the relief I felt was indescribable. Their dedication didn’t just restore my finances — it restored my confidence and peace of mind. I will always be thankful for their commitment and integrity.”

Amazon UK 1 star review on 24th February 2026

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Posted 2 months ago

“When I first reached out to Barbara, I was completely exhausted mentally and emotionally. A financial situation involving $427,000 had become so complicated that I no longer knew where to turn. What immediately stood out was how calm and organized the Barbara team was from the very first conversation. They took time to understand every detail of my case and never rushed me, even when I struggled to explain everything clearly. Throughout the process, they maintained steady communication, providing updates that were clear, honest, and easy to understand. That level of transparency gave me a sense of control I hadn’t felt in months. Every step was handled professionally, and their persistence never wavered even when obstacles came up. In the end, the issue was resolved successfully, and the relief I felt was indescribable. Their dedication didn’t just restore my finances — it restored my confidence and peace of mind. I will always be thankful for their commitment and integrity.”

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Posted 2 months ago

“When I first reached out to Barbara, I was completely exhausted mentally and emotionally. A financial situation involving $427,000 had become so complicated that I no longer knew where to turn. What immediately stood out was how calm and organized the Barbara team was from the very first conversation. They took time to understand every detail of my case and never rushed me, even when I struggled to explain everything clearly. Throughout the process, they maintained steady communication, providing updates that were clear, honest, and easy to understand. That level of transparency gave me a sense of control I hadn’t felt in months. Every step was handled professionally, and their persistence never wavered even when obstacles came up. In the end, the issue was resolved successfully, and the relief I felt was indescribable. Their dedication didn’t just restore my finances — it restored my confidence and peace of mind. I will always be thankful for their commitment and integrity.”

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Posted 2 months ago

“I had a payment issue and received clear, helpful guidance.”

Amazon UK 1 star review on 17th February 2026

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Posted 2 months ago

“Finding the right support can be difficult, but choosing Robinson made the entire experience smoother than I ever imagined. Their team treated my case with seriousness and empathy, taking time to offer clear explanations and consistent updates. Even when things felt uncertain, their calm presence gave me comfort. They handled everything with a blend of skill and genuine kindness that is truly rare. I’m grateful for their unwavering commitment.”

Amazon UK 1 star review on 17th January 2026

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Posted 3 months ago

“A highly experienced and dependable professional who offered clear direction and delivered effective results from start to finish.”

Amazon UK 1 star review on 16th January 2026

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Posted 3 months ago

“I’ve always been someone who prefers to solve things on my own, but this time was different. What started as a small issue on my platform slowly turned into weeks of frustration and uncertainty. I tried everything I could think of, but nothing worked. Just when I was about to give up, I came across ERF. and from that moment, everything began to shift. Their team approached my situation with patience, empathy, and professionalism that immediately put me at ease. They didn’t just rush to fix the problem; they listened, explained, and made sure I understood each step. It was more than technical support — it was human support. By the time everything was resolved, I realized the real difference wasn’t just in the solution they provided, but in how they made me feel understood and valued throughout the process. It reminded me that sometimes, reaching out for help isn’t a sign of weakness — it’s a step toward peace of mind.”

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Posted 3 months ago

“Haveing to wait 1 month for a refund because they damaged my items”

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Posted 4 months ago

“I don't know where to begin tell you about Amazon UK and how utterly atrocious they are. I can only say that when things eventually go wrong and sometimes, they will but when this happens, Amazon aren't on your side even though they pretend to be. Before looking at themselves, they will pass the blame onto you. Somehow, I'm at fault for them sending incomplete items. Somehow, I'm at fault for them sending me broken items. Somehow, I'm at fault for them sending incorrect items. Sometimes, I'm at fault for their delivery drivers leaving parcels out in the open for anyone to take. Is Amazon a convenient way to order? absolutely but it does come at a cost so be weary of this.”

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Posted 4 months ago

“Amazon delivery was sent to the wrong address. The picture of my parcel is in someone else's porch. The parcel was eventually left on my doorstep, but not in the safe place in the box or on top of the box in my porch. No left out for all to see as they pass along this busy road. I'm getting to the point where I honestly think picking up my parcels from a parcel hub will be much safer. Good job I noticed this on my ring doorbell. Amazon is going downhill. On prices, quality and delivery.”

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Posted 4 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone

Amazon UK Reviews