Name: Amazon UK
Rating: 4.66

“They’re the kind of professionals who go above and beyond — trustworthy and truly dedicated in doing an amazing work”

Amazon UK 1 star review on 9th March 2026

Posted 6 hours ago

“I was dealing with a complicated situation that left me unsure about what to do next. While researching possible solutions online, I came across Alpha Recovery that had been recommended by others. When I reached out, their prompt response and professional approach immediately stood out. They took the time to listen carefully, asked the right questions, and made sure they fully understood my concerns before offering guidance. Their clear communication and structured support helped me feel more confident about the next steps.”

Amazon UK 1 star review on 8th March 2026

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Posted 23 hours ago

“When I first reached out to Barbara, I was completely exhausted mentally and emotionally. A financial situation involving $427,000 had become so complicated that I no longer knew where to turn. What immediately stood out was how calm and organized the Barbara team was from the very first conversation. They took time to understand every detail of my case and never rushed me, even when I struggled to explain everything clearly. Throughout the process, they maintained steady communication, providing updates that were clear, honest, and easy to understand. That level of transparency gave me a sense of control I hadn’t felt in months. Every step was handled professionally, and their persistence never wavered even when obstacles came up. In the end, the issue was resolved successfully, and the relief I felt was indescribable. Their dedication didn’t just restore my finances — it restored my confidence and peace of mind. I will always be thankful for their commitment and integrity.”

Amazon UK 1 star review on 24th February 2026

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Posted 1 week ago

“When I first reached out to Barbara, I was completely exhausted mentally and emotionally. A financial situation involving $427,000 had become so complicated that I no longer knew where to turn. What immediately stood out was how calm and organized the Barbara team was from the very first conversation. They took time to understand every detail of my case and never rushed me, even when I struggled to explain everything clearly. Throughout the process, they maintained steady communication, providing updates that were clear, honest, and easy to understand. That level of transparency gave me a sense of control I hadn’t felt in months. Every step was handled professionally, and their persistence never wavered even when obstacles came up. In the end, the issue was resolved successfully, and the relief I felt was indescribable. Their dedication didn’t just restore my finances — it restored my confidence and peace of mind. I will always be thankful for their commitment and integrity.”

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Posted 1 week ago

“When I first reached out to Barbara, I was completely exhausted mentally and emotionally. A financial situation involving $427,000 had become so complicated that I no longer knew where to turn. What immediately stood out was how calm and organized the Barbara team was from the very first conversation. They took time to understand every detail of my case and never rushed me, even when I struggled to explain everything clearly. Throughout the process, they maintained steady communication, providing updates that were clear, honest, and easy to understand. That level of transparency gave me a sense of control I hadn’t felt in months. Every step was handled professionally, and their persistence never wavered even when obstacles came up. In the end, the issue was resolved successfully, and the relief I felt was indescribable. Their dedication didn’t just restore my finances — it restored my confidence and peace of mind. I will always be thankful for their commitment and integrity.”

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Posted 1 week ago

“I had a payment issue and received clear, helpful guidance.”

Amazon UK 1 star review on 17th February 2026

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Posted 2 weeks ago

“Finding the right support can be difficult, but choosing Robinson made the entire experience smoother than I ever imagined. Their team treated my case with seriousness and empathy, taking time to offer clear explanations and consistent updates. Even when things felt uncertain, their calm presence gave me comfort. They handled everything with a blend of skill and genuine kindness that is truly rare. I’m grateful for their unwavering commitment.”

Amazon UK 1 star review on 17th January 2026

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Posted 1 month ago

“A highly experienced and dependable professional who offered clear direction and delivered effective results from start to finish.”

Amazon UK 1 star review on 16th January 2026

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Posted 1 month ago

“I’ve always been someone who prefers to solve things on my own, but this time was different. What started as a small issue on my platform slowly turned into weeks of frustration and uncertainty. I tried everything I could think of, but nothing worked. Just when I was about to give up, I came across ERF. and from that moment, everything began to shift. Their team approached my situation with patience, empathy, and professionalism that immediately put me at ease. They didn’t just rush to fix the problem; they listened, explained, and made sure I understood each step. It was more than technical support — it was human support. By the time everything was resolved, I realized the real difference wasn’t just in the solution they provided, but in how they made me feel understood and valued throughout the process. It reminded me that sometimes, reaching out for help isn’t a sign of weakness — it’s a step toward peace of mind.”

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Posted 2 months ago

“Haveing to wait 1 month for a refund because they damaged my items”

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Posted 3 months ago

“I don't know where to begin tell you about Amazon UK and how utterly atrocious they are. I can only say that when things eventually go wrong and sometimes, they will but when this happens, Amazon aren't on your side even though they pretend to be. Before looking at themselves, they will pass the blame onto you. Somehow, I'm at fault for them sending incomplete items. Somehow, I'm at fault for them sending me broken items. Somehow, I'm at fault for them sending incorrect items. Sometimes, I'm at fault for their delivery drivers leaving parcels out in the open for anyone to take. Is Amazon a convenient way to order? absolutely but it does come at a cost so be weary of this.”

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Posted 3 months ago

“Amazon delivery was sent to the wrong address. The picture of my parcel is in someone else's porch. The parcel was eventually left on my doorstep, but not in the safe place in the box or on top of the box in my porch. No left out for all to see as they pass along this busy road. I'm getting to the point where I honestly think picking up my parcels from a parcel hub will be much safer. Good job I noticed this on my ring doorbell. Amazon is going downhill. On prices, quality and delivery.”

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Posted 3 months ago

“CANT GIVE ZERO STARS...After much dissapointment lately I have now cancelled my prime renewal and will not be returning as its not worth the hassle!!”

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Posted 3 months ago

“I’ve always believed I could handle things on my own, but after weeks of struggling with a platform issue, I finally realized I needed help. A friend told me about ERF, and reaching out to them changed everything. From the very beginning, their team showed patience, understanding, and professionalism that immediately put me at ease. They didn’t just focus on fixing the issue — they focused on how I felt through the process. Every step was guided with care and clarity, turning frustration into relief. By the end, I understood why so many people trust ERF — they don’t just solve problems, they help you find peace of mind again..”

Amazon UK 1 star review on 8th November 2025

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Posted 4 months ago

“I recently ordered a smart ring from Amazon, which cost over £300. The ring was completely useless so I called Amazon to arrange to send it back for a refund. I promptly sent the item back the same day and I had confirmation from Royal Mail that they received it a couple of days later. However, on the app it said they had not received it so I called them and they confirmed that that they had received it and it just needed to be processed. It is now 10 days later and they are now saying that they haven’t received it, even though someone at Amazon signed for it, they don’t know where the item is as they can’t find it in the warehouse and are refusing to give me a refund. They have now asked me to wait two months for them to investigate an issue a refund which is not acceptable. So I have contacted my bank and they are dealing with it on my behalf. So I am now closing all of my Amazon accounts, including Amazon Music. I’m getting rid of my Amazon Alexa devices and boycotting Amazon until further notice.”

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Posted 4 months ago

“I ordered Dr Clean. £10.99 when it arrived it was called JUE FISH made in China.I have returned this and should be refunded, I did a review asking WHY is it call JUE FISH. I was informed my review would not be published as it does not reach the correct standard. Obviously if you tell the truth your review is not acceptable, what a fraud !!!!!”

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Posted 5 months ago

“I wanted to file a complaint, but unfortunately I was disconnected several times and apparently none of the consultants fulfilled my right to file a complaint about the lack of professional treatment of the customer. They illegally charged my card for an item I returned. The courier picked it up, and the return has been in transit for two months. They offer free returns and have the contract with the courier. However, for items lost in transit, they charge the customer who returned the item. They've been neglecting customer service for a month now, they don't meet deadlines, they don't respond to incident reports. They don't know anything, they don't help at all, they transfer from consultant to consultant and then disconnect the chat. The worst customer service. It's also difficult to reach anyone. They're useless and show zero professionalism. All they can do is repeat memorized phrases, be rude, and disconnect the chat. They behave like a children, even when a customer has been struggling with them for a month, and none of their 20 consultants can solve the problem”

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Posted 5 months ago

“Awful service delivered by someone called suliman. Had appalling and bulling approach . I got Delivered extremely damaged box and products yet he claimed he couldn’t see the damage . I had to throw milk in the drain as cartons got soaked with the chemical that leaked in side the box. They packed toiletries with cupboard food. I have cancelled my membership and will refrain from such incompetent firms . I pray you taste your own medicine one day . Will not forget the stress they caused me today . Shame on you This website also useless. U tried uploading pics to show the damage but it won’t upload anything”

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Posted 5 months ago

“What I dislike about Amazon is the fact that they believe they can never be wrong. If requesting support they turn you down but expect a 5 star rating. They edit out poor reviews. I guess that is down to the number of college leavers they use, no experience and cannot work out right from wrong.”

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Posted 5 months ago

“Do not use this incompetent and moronic service, they managed to lose in transit 3 loads of 30 litres of cat litter.... In stones that is over 14 stone.... How do you lose something this big? Easy, you don't lose, your staff keeps it. Choke on it”

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Posted 5 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Amazon UK Reviews