Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,418 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,418 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 16th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What I dislike about Amazon is the fact that they believe they can never be wrong. If requesting support they turn you down but expect a 5 star rating. They edit out poor reviews. I guess that is down to the number of college leavers they use, no experience and cannot work out right from wrong.”

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Posted 10 hours ago

“Do not use this incompetent and moronic service, they managed to lose in transit 3 loads of 30 litres of cat litter.... In stones that is over 14 stone.... How do you lose something this big? Easy, you don't lose, your staff keeps it. Choke on it”

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Posted 22 hours ago

“Highly recommended—trustworthy and successful!”

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Posted 5 days ago

“I have always used amazon over anywhere else I receive parcels daily but as of lately I have had nothing but problems and no interest from them to fix it 5 of my last parcels I have ordered as they were prime and I needed them quick(I pay for prime) and all 5 have not came next day so I have cancelled my prime account and now boycot as when I addressed the issue I got a sorry won't happen again well it did so I am done using them as is my husband. I always thought they had the best customer service not anymore.”

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Posted 2 weeks ago

“Thank you”

Amazon UK 1 star review on 13th July 2025

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Posted 2 months ago

“Thank you”

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Posted 2 months ago

“I consider myself incredibly fortunate to have found FRED MERCY. They are true experts in helping victims of investment fraud. From the very beginning, their team acted swiftly and professionally. They provided valuable resources, clear advice, and constant support throughout the process of recovering my lost funds. What really stood out was their transparency and expertise. They explained each legal step in simple terms and helped me gather the necessary documentation to build a strong case. Thanks to their dedication, I was able to reclaim my hard-earned savings. This entire experience was a painful but eye-opening lesson. It taught me the importance of being extremely cautious when investing online. I’ve learned to always research thoroughly and seek advice from trusted professionals before making any financial commitments. I highly recommend FRED MERCY to anyone who finds themselves in a similar situation—they truly made a difference when I needed it most.”

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Posted 3 months ago

“Had an interesting experience yesterday. Amazon made a delivery and simply dumped the package on the doorstep and walked away. Did not ring the bell, knock the door or leave the package in the designated safe place. This has happened before, so I complained, The reply I got was “Drivers who deliver on Amazon's behalf typically do not knock on the door or ring the bell unless a signature or one-time password is required.” I checked on Google and this is correct. Amazon do not have a policy that requires couriers to make contact with customers. It is up to the driver to decide if they want to ring the doorbell or knock the door , all depends on how they feel or what mood they are in. The only exception is if a signature is required. So much for the aim of being the World’s most customer centric company. Makes no difference to them if your package is stolen or weather damaged. Just that the driver didn’t feel like knocking your door that day.”

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Posted 5 months ago

“I am extremely disappointed with my recent experience with Amazon's customer service regarding a return. I had to return an action camera that contained two lithium batteries, which prevented me from using a prepaid label. As a result, I had to send the items through Parcel Force, costing £10,75. Despite providing the invoice and proof of postage, customer service agents doubted my claims and abruptly ended chats on multiple occasions. I was even accused of being dishonest, which was incredibly frustrating as I had been forthcoming with all the information. I have always been a loyal Amazon customer, appreciating the convenience and reliability of their services. However, this experience has been quite disheartening. I kindly request that Amazon review my case and consider refunding the postage cost.”

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Posted 5 months ago

“i lost my money to this fraudulent broker, but was able to reclaim my lost funds with the help of bruce_nora_254_(@)gmail .com”

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Posted 5 months ago

“I am disabled so I rarely leave my house. Amazon delivery just as rarely actually knock on my door with my parcels, rather they dump the packages in my small front garden right next to a busy walkway. The parcels get pinched regularly. Sometimes I get a refund from Amazon, sometimes not. I have asked them repeatedly to knock on my door (I always answer very quickly as I sit near to the door), but, no they just won't do it. I have no choice but to use Amazon because I can't get to the shops, but their poor delivery service leaves me out of pocket.”

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Posted 7 months ago

“They kept sending me defective items. And then emailed me to tell me that my account will have restrictions out on it due to returning so many (defective) items! Ridiculous”

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Posted 7 months ago

“Horrific customer service. Please do not use, when it goes right it's good. When it goes wrong you never receive any help or support and the problem doesn't get resolved”

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Posted 7 months ago

“"Andy Perry’s brilliance in handling my financial recovery case was nothing short of exceptional. From the moment I reached out, he displayed an unparalleled understanding of the complexities involved in recovering lost funds of $300,000 from a broker scam. His approach was both strategic and thoughtful, ensuring I was informed at every step and fully confident in the process. Andy’s professional demeanor, attention to detail, and tireless dedication were key to the successful resolution of my case. He navigated each challenge with expertise and commitment, making what seemed like a hopeless situation into a success story. Thanks to Andy, I recovered the funds I thought I would never see again. I wholeheartedly recommend Andy Perry to anyone facing financial fraud. His blend of brilliance and professionalism is a rare asset, and he delivers results you can trust." andyperry0147 (@) gmail.com”

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Posted 8 months ago

“void amazon uk shop else were there returns is a joke they done me out of 500 pound they refuse to help me with my refund now they put my refund status into perment block so they wont give me my money back dont buy on amazon you will regret it avoid them all cost there customer service are rude and put phone down i have put claim in with my bank to try get my money back avoid amazon shop else were”

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Posted 8 months ago

“No matter how many times I ask the Amazon delivery people to knock on my door (I'm always in), they never do and just dump the parcel in my garden which is a matter of feet from a main road. So guess what? The parcels get pinched. Then Amazon question that they have been because they have 'photographic evidence' that the item has been,'delivered'. I pay for very expensive Prime, so surely I can expect a knock on the door for that price!”

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Posted 8 months ago

“Order apple airpods and receive kids toy 3+age… closing my account and now struggling to receive my refund… piece of s..t company”

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Posted 8 months ago

“I ordered a laptop from Amazon UK, received a message thar it had been lost in transit. Have been on to customer service, who wanted to investigate, I replied with order details and invoice, each enquiry made has been a total waste of my time and it looks like I've lost my money too, customer service are quick to disconnect mid call, have sent me around in circles with so called investigation, still not received the package nor a refund. Absolutely fuming. Customer service is a joke.”

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Posted 8 months ago

“Consistently ignoring delivery instructions and dumping parcels very publicly outside the house, despite being in to collect every time. Pushing Prime on you every time you buy something and leaving the free trial checkbox ticked is irritating and dishonest. Alternatively you're forced to pay for "premium" delivery which laughable. Much better off with literally any other store or free delivery on eBay products. As you can tell I'm pretty over shopping with them haha.”

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Posted 8 months ago

“Their email said the item was handed over to resident, yet I did not receive it. It was impossible to chat with a robot which only gives you limited options. Later in the evening, I found out it was delivered to the house opposite. This is not the first time this happens. Amazon's delivery is getting worse day by day. On previous occasions, items were left at the front door for any passer by to pick up or left under my car, ignoring my instructions to leave items in the porch if no one in. I don't think it is worth the trouble to keep shopping with Amazon.”

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Posted 8 months ago

Amazon UK is rated 4.7 based on 13,418 reviews