Amazon UK Reviews

Name: Amazon UK
Rating: 4.68

4.7 Rating 13,238 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,238 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 13th December 2023

Juliana

Amazon UK 1 star review on 24th October 2023

Anonymous

Amazon UK 5 star review on 15th July 2023

Beard

Amazon UK 1 star review on 13th April 2023

Adil

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No quibble refunds, easy return through QR code and refund money in bank account next day. Do most of my shopping through Amazon UK”

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Posted 12 hours ago

“Amazon has never disappointed! Efficiency in shipping”

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Posted 1 day ago

“good exsperience”

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Posted 1 day ago

“Excellent experience good choice very good products”

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Posted 1 week ago

“Good i was happy abut my My purchases look as pic as rell live”

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Posted 1 week ago

“Always fair and gives lots of choices for everything. Purchasing delivery and returns are all easy to do.”

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Posted 2 weeks ago

“Good customer service and after sales care”

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Posted 3 weeks ago

“Great next day service for a quality product,very happy”

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Posted 3 weeks ago

“Great company, you can find anything you need at a great price”

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Posted 4 weeks ago

“Very helpful and quick delivery”

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Posted 4 weeks ago

“Excellent delivery service and easy to find products. Excellent prices for the price and quality offered!”

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Posted 1 month ago

“Brilliant service even if they are making businesses bankrupt. Increasing traffic on the roads and causing more pollution. But that is down to us using there superb service.”

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Posted 1 month ago

“Good deliveries and nice”

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Posted 1 month ago

“Service is quick and easy to order I have used amazon lots of times now”

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Posted 1 month ago

“Amazon, UK absolutely amazing. The Customer Services is an excellent, advisers are very courteous and tactful. I’m ashamed of our abroad and Uk Customer Services businesses from the UK. It is totally abysmal. They couldn’t give a damn about their customers or care less. Amazon is always excellent. You never wait Long for someone to answer the phone, they are thorough, they listen and they refund immediately when necessary. I just cannot praise the customer care enough. I just wish all Customer Service were as good but unfortunately they’re not. That’s why I praise Amazon so highly.”

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Posted 1 month ago

“Never a problem with ordering and 99% on delivery”

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Posted 1 month ago

“Excellent company,after sales service any problems solved quickly.Easy OnLine ordering. Good communication regarding orders placed.No problems if and when any items for return.”

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Posted 1 month ago

“Quotex is very easily nice apps for Biggnaar”

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Posted 2 months ago

“I have been shopping with Amazon for over 5 years now & the service is getting even better.”

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Posted 2 months ago

“deliveries on time goods as stated no risk sale,”

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Posted 2 months ago

Amazon UK is rated 4.7 based on 13,238 reviews