Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,404 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 22nd May 2025

Anonymous

Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, no problems returning stuff, Lovely to have a shopping option when not up to going out!”

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Posted 3 months ago

“I always find what I'm looking for on Amazon. They are consistently competitive with their pricing and delivery is always quick and professional”

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Posted 4 months ago

“I order a lot from Amazon as i don’t get out much, I’ve never had a problem, i now have amazon prime and love the movies”

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Posted 4 months ago

“Always a top service 100% recommend”

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Posted 4 months ago

“I’m using Amazon uk as prime member for over 10 years. Excellent customer service (the best) not one of the the best but THE BEST.”

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Posted 5 months ago

“Ordered items and come next day very good service, Easy to Return parcel.”

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Posted 5 months ago

“Fast delivery, items as described, ease of use & ordering.”

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Posted 5 months ago

“Always a first class service”

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Posted 5 months ago

“Always curtios ,delivers on time”

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Posted 5 months ago

“I works with amazon and I am so excited to work with amazon for all my life I am so happy 😊 😃 😀 😄 😁”

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Posted 5 months ago

“Go to site for items to purchase, large selection and good range of prices. Delivery options and easy to set up an account.”

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Posted 5 months ago

“Always a good experience when things go wrong they deal with it promptly”

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Posted 5 months ago

“Great to deal with. Most transactions go according to plan. Good value for money. Easy to use chat for any problems whicj are resolved quickly.”

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Posted 5 months ago

“Order arrived on time definitely recommended amazon.”

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Posted 5 months ago

“My experience with amazon was very great.They deliver exactly what you could have ordered and am very happy for that.”

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Posted 5 months ago

“Amazon is always best and reliable to use.”

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Posted 5 months ago

“Great fast service..just the best company all round.love it”

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Posted 5 months ago

“Brilliant, reliable service and any mistakes soon sorted. Been using them since 2008”

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Posted 5 months ago

“Always deliver on time and they have every product that I have searched for.”

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Posted 6 months ago

“Ordered from Amazon and great service”

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Posted 6 months ago

Amazon UK is rated 4.7 based on 13,404 reviews