Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,408 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,408 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value for money, quick delivery always notified, never shop with any one else”

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Posted 4 months ago

“I have been an Amazon Customer for many years and still a customer. I find Amazon’s Customer service to be one of the best. They are always willing to help and resolve any issue you present to them. This includes problems with their sellers, products delivery and returns.”

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Posted 5 months ago

“Great service, no problems returning stuff, Lovely to have a shopping option when not up to going out!”

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Posted 5 months ago

“I always find what I'm looking for on Amazon. They are consistently competitive with their pricing and delivery is always quick and professional”

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Posted 5 months ago

“I order a lot from Amazon as i don’t get out much, I’ve never had a problem, i now have amazon prime and love the movies”

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Posted 5 months ago

“Always a top service 100% recommend”

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Posted 5 months ago

“I’m using Amazon uk as prime member for over 10 years. Excellent customer service (the best) not one of the the best but THE BEST.”

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Posted 6 months ago

“Ordered items and come next day very good service, Easy to Return parcel.”

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Posted 6 months ago

“Fast delivery, items as described, ease of use & ordering.”

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Posted 6 months ago

“Always a first class service”

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Posted 6 months ago

“Always curtios ,delivers on time”

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Posted 6 months ago

“I works with amazon and I am so excited to work with amazon for all my life I am so happy 😊 😃 😀 😄 😁”

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Posted 6 months ago

“Go to site for items to purchase, large selection and good range of prices. Delivery options and easy to set up an account.”

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Posted 6 months ago

“Always a good experience when things go wrong they deal with it promptly”

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Posted 6 months ago

“Great to deal with. Most transactions go according to plan. Good value for money. Easy to use chat for any problems whicj are resolved quickly.”

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Posted 6 months ago

“Order arrived on time definitely recommended amazon.”

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Posted 6 months ago

“My experience with amazon was very great.They deliver exactly what you could have ordered and am very happy for that.”

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Posted 6 months ago

“Amazon is always best and reliable to use.”

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Posted 7 months ago

“Great fast service..just the best company all round.love it”

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Posted 7 months ago

“Brilliant, reliable service and any mistakes soon sorted. Been using them since 2008”

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Posted 7 months ago

Amazon UK is rated 4.7 based on 13,408 reviews