Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always curtios ,delivers on time”

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Posted 11 months ago

“I works with amazon and I am so excited to work with amazon for all my life I am so happy 😊 😃 😀 😄 😁”

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Posted 11 months ago

“Go to site for items to purchase, large selection and good range of prices. Delivery options and easy to set up an account.”

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Posted 11 months ago

“Always a good experience when things go wrong they deal with it promptly”

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Posted 11 months ago

“Great to deal with. Most transactions go according to plan. Good value for money. Easy to use chat for any problems whicj are resolved quickly.”

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Posted 11 months ago

“Order arrived on time definitely recommended amazon.”

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Posted 11 months ago

“My experience with amazon was very great.They deliver exactly what you could have ordered and am very happy for that.”

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Posted 11 months ago

“Amazon is always best and reliable to use.”

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Posted 11 months ago

“Great fast service..just the best company all round.love it”

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Posted 11 months ago

“Brilliant, reliable service and any mistakes soon sorted. Been using them since 2008”

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Posted 11 months ago

“Always deliver on time and they have every product that I have searched for.”

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Posted 1 year ago

“Ordered from Amazon and great service”

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Posted 1 year ago

“As an Amazon Prime member, I’ve made a fair number of purchases recently and must say that I’ve been really pleased with the deliveries, all have been earlier than expected which is great at this busy time of year, leading up to Christmas! The communications are efficient from point of ordering, despatch to delivery, especially good with proof of delivery and providing photos as other companies do not do this. I’m especially pleased also that the place of safety for deliveries when customer is out, is noted and used as again other companies do not always adhere to this as not helpful when parcels are heavy and they wouldn’t warrant a good review. So thank you Amazon!”

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Posted 1 year ago

“Always best prices and brilliant service”

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Posted 1 year ago

“Is the number 1 parcels delivery company, you can order the item and Amazon can delivery your parcel within 24 hours, that's amazing.”

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Posted 1 year ago

“Very good dispute resolution, great range of products at often best price, quick delivery - convenient”

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Posted 1 year ago

“really good company, useful site”

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Posted 1 year ago

“They offer a better delivery than ebay and quality of good across the board are more reliable and match its description .”

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Posted 1 year ago

“Always delivery following day what I have ordered. Any problems like the purchase is not correct or broken is sorted out & a refund issued. Cannot fault really.”

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Posted 1 year ago

“Easy to use”

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Posted 1 year ago

Amazon UK is rated 4.7 based on 13,438 reviews