Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,418 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,418 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 16th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with amazon was very great.They deliver exactly what you could have ordered and am very happy for that.”

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Posted 8 months ago

“Amazon is always best and reliable to use.”

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Posted 8 months ago

“Great fast service..just the best company all round.love it”

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Posted 8 months ago

“Brilliant, reliable service and any mistakes soon sorted. Been using them since 2008”

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Posted 8 months ago

“Always deliver on time and they have every product that I have searched for.”

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Posted 9 months ago

“Ordered from Amazon and great service”

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Posted 9 months ago

“As an Amazon Prime member, I’ve made a fair number of purchases recently and must say that I’ve been really pleased with the deliveries, all have been earlier than expected which is great at this busy time of year, leading up to Christmas! The communications are efficient from point of ordering, despatch to delivery, especially good with proof of delivery and providing photos as other companies do not do this. I’m especially pleased also that the place of safety for deliveries when customer is out, is noted and used as again other companies do not always adhere to this as not helpful when parcels are heavy and they wouldn’t warrant a good review. So thank you Amazon!”

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Posted 9 months ago

“Always best prices and brilliant service”

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Posted 9 months ago

“Is the number 1 parcels delivery company, you can order the item and Amazon can delivery your parcel within 24 hours, that's amazing.”

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Posted 9 months ago

“Very good dispute resolution, great range of products at often best price, quick delivery - convenient”

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Posted 9 months ago

“really good company, useful site”

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Posted 10 months ago

“They offer a better delivery than ebay and quality of good across the board are more reliable and match its description .”

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Posted 10 months ago

“Always delivery following day what I have ordered. Any problems like the purchase is not correct or broken is sorted out & a refund issued. Cannot fault really.”

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Posted 10 months ago

“Easy to use”

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Posted 10 months ago

“I have purchased many items through amazon and the experience is nearly 100% satisfactory. It is easy to find what you want and get it delivered.”

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Posted 10 months ago

“Timing perfect”

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Posted 10 months ago

“Very happy things get here quickly”

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Posted 10 months ago

“i’m very happy with amazon”

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Posted 10 months ago

“I feel confident with any purchase as if for some reason I am not happy, I know amazon will sort the problem out.”

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Posted 10 months ago

“Any orders that I have placed are sent in time and are in perfect condition.”

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Posted 10 months ago

Amazon UK is rated 4.7 based on 13,418 reviews