Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,418 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,418 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 16th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the bext day even same day delivery on some items.”

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Posted 10 months ago

“Good to work with and easy to work”

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Posted 10 months ago

“Prime delivery is amazing”

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Posted 11 months ago

“Very good and reliable delivery and comes on the date it says”

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Posted 11 months ago

“always excellent service, no faults at all with anything i buy and always confident any problems will be put right. i will always buy from amazon even if the product is a little more expensive due to there fantastic service, there is no one better. well done amazon keep up the brilliant work.”

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Posted 11 months ago

“Ordered motorbike spares and service kit, always a excellent service, will keep shopping with you, thanks”

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Posted 11 months ago

“Bought an oil radiator from Amazon arrived with dent at front of radiator contacted them a replacement was sent and arrived the next day, the next day they collected the damaged radiator. Within 3 days the matter had been dealt with, the service from Amazon was exemplary. Thankyou”

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Posted 11 months ago

“Quick and easy to use. Great customer service”

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Posted 11 months ago

“Never had a problem with deliveries or returns. Site is set out well with products clearly described . If items have to be returned the process is simple and quick . Especially when requesting a refund”

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Posted 1 year ago

“It's was extremely good and fast”

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Posted 1 year ago

“Amazon is one of the best company the world fast delivery good quality product with great customer service 🥰”

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Posted 1 year ago

“Easy to order and quick delivery and all at very good prices..”

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Posted 1 year ago

“Good prices”

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Posted 1 year ago

“I was finding it difficult to purchase white bowling shorts until looking on Amazon which offered good choices and some that matched my criteria I ordered and they were delivered in under 20 hours Incredible !!!”

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Posted 1 year ago

“Have used this company for many things over the years. Always been reliable, prompt, good value etc. It's my main one stop go to!”

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Posted 1 year ago

“Very easy to use their on-line site. Delivery is quick - sometimes the same day. If need to return anything to Amazon, also very easy at no cost”

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Posted 1 year ago

“Amazon provides a wide range of products and the service is very good”

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Posted 1 year ago

“I find their service and help excellent and as a Prime user I have access to the Apps for my TV and games great value!!!!!”

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Posted 1 year ago

“Great company to buy from. Any problems with the goods you buy return them for refund or replacement no hesitation from them!!”

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Posted 1 year ago

“Quick and easy”

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Posted 1 year ago

Amazon UK is rated 4.7 based on 13,418 reviews