Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,408 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,408 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon has never disappointed! Efficiency in shipping”

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Posted 1 year ago

“good exsperience”

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Posted 1 year ago

“Excellent experience good choice very good products”

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Posted 1 year ago

“Good i was happy abut my My purchases look as pic as rell live”

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Posted 1 year ago

“Always fair and gives lots of choices for everything. Purchasing delivery and returns are all easy to do.”

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Posted 1 year ago

“Good customer service and after sales care”

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Posted 1 year ago

“Great next day service for a quality product,very happy”

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Posted 1 year ago

“Great company, you can find anything you need at a great price”

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Posted 1 year ago

“Very helpful and quick delivery”

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Posted 1 year ago

“Excellent delivery service and easy to find products. Excellent prices for the price and quality offered!”

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Posted 1 year ago

“Brilliant service even if they are making businesses bankrupt. Increasing traffic on the roads and causing more pollution. But that is down to us using there superb service.”

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Posted 1 year ago

“Good deliveries and nice”

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Posted 1 year ago

“Service is quick and easy to order I have used amazon lots of times now”

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Posted 1 year ago

“Amazon, UK absolutely amazing. The Customer Services is an excellent, advisers are very courteous and tactful. I’m ashamed of our abroad and Uk Customer Services businesses from the UK. It is totally abysmal. They couldn’t give a damn about their customers or care less. Amazon is always excellent. You never wait Long for someone to answer the phone, they are thorough, they listen and they refund immediately when necessary. I just cannot praise the customer care enough. I just wish all Customer Service were as good but unfortunately they’re not. That’s why I praise Amazon so highly.”

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Posted 1 year ago

“Never a problem with ordering and 99% on delivery”

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Posted 1 year ago

“Excellent company,after sales service any problems solved quickly.Easy OnLine ordering. Good communication regarding orders placed.No problems if and when any items for return.”

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Posted 1 year ago

“Quotex is very easily nice apps for Biggnaar”

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Posted 1 year ago

“I have been shopping with Amazon for over 5 years now & the service is getting even better.”

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Posted 1 year ago

“deliveries on time goods as stated no risk sale,”

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Posted 1 year ago

“I use Amazon Prime all the time. Fast and free delivery and returns. It suits my lifestyle very much”

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Posted 1 year ago

Amazon UK is rated 4.7 based on 13,408 reviews