Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,427 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use app”

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Posted 1 year ago

“It’s so easy to order almost anything from the Amazon site. They have such a wide selection in fact they have everything that I have ever needed household items, items for my car Close shoes electrical items the list is endless absolute pleasure looking through various items that have various prices so you can pick the one that you require”

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Posted 1 year ago

“very prompt and stick to deadline of delivery , user friendly website and easy to access.”

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Posted 1 year ago

“Amazon prime is a blessing when you need items the next day at no extra cost. Wouldn’t shop anywhere else”

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Posted 1 year ago

“No quibble refunds, easy return through QR code and refund money in bank account next day. Do most of my shopping through Amazon UK”

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Posted 1 year ago

“Amazon has never disappointed! Efficiency in shipping”

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Posted 1 year ago

“good exsperience”

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Posted 1 year ago

“Excellent experience good choice very good products”

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Posted 1 year ago

“Good i was happy abut my My purchases look as pic as rell live”

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Posted 1 year ago

“Always fair and gives lots of choices for everything. Purchasing delivery and returns are all easy to do.”

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Posted 1 year ago

“Good customer service and after sales care”

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Posted 1 year ago

“Great next day service for a quality product,very happy”

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Posted 1 year ago

“Great company, you can find anything you need at a great price”

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Posted 1 year ago

“Very helpful and quick delivery”

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Posted 1 year ago

“Excellent delivery service and easy to find products. Excellent prices for the price and quality offered!”

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Posted 1 year ago

“Brilliant service even if they are making businesses bankrupt. Increasing traffic on the roads and causing more pollution. But that is down to us using there superb service.”

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Posted 1 year ago

“Good deliveries and nice”

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Posted 1 year ago

“Service is quick and easy to order I have used amazon lots of times now”

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Posted 1 year ago

“Amazon, UK absolutely amazing. The Customer Services is an excellent, advisers are very courteous and tactful. I’m ashamed of our abroad and Uk Customer Services businesses from the UK. It is totally abysmal. They couldn’t give a damn about their customers or care less. Amazon is always excellent. You never wait Long for someone to answer the phone, they are thorough, they listen and they refund immediately when necessary. I just cannot praise the customer care enough. I just wish all Customer Service were as good but unfortunately they’re not. That’s why I praise Amazon so highly.”

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Posted 1 year ago

“Never a problem with ordering and 99% on delivery”

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Posted 1 year ago

Amazon UK is rated 4.7 based on 13,427 reviews