Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service even if they are making businesses bankrupt. Increasing traffic on the roads and causing more pollution. But that is down to us using there superb service.”

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Posted 1 year ago

“Good deliveries and nice”

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Posted 1 year ago

“Service is quick and easy to order I have used amazon lots of times now”

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Posted 1 year ago

“Amazon, UK absolutely amazing. The Customer Services is an excellent, advisers are very courteous and tactful. I’m ashamed of our abroad and Uk Customer Services businesses from the UK. It is totally abysmal. They couldn’t give a damn about their customers or care less. Amazon is always excellent. You never wait Long for someone to answer the phone, they are thorough, they listen and they refund immediately when necessary. I just cannot praise the customer care enough. I just wish all Customer Service were as good but unfortunately they’re not. That’s why I praise Amazon so highly.”

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Posted 1 year ago

“Never a problem with ordering and 99% on delivery”

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Posted 1 year ago

“Excellent company,after sales service any problems solved quickly.Easy OnLine ordering. Good communication regarding orders placed.No problems if and when any items for return.”

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Posted 1 year ago

“Quotex is very easily nice apps for Biggnaar”

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Posted 1 year ago

“I have been shopping with Amazon for over 5 years now & the service is getting even better.”

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Posted 1 year ago

“deliveries on time goods as stated no risk sale,”

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Posted 1 year ago

“I use Amazon Prime all the time. Fast and free delivery and returns. It suits my lifestyle very much”

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Posted 1 year ago

“Quality makita tools”

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Posted 1 year ago

“Fast efficient service”

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Posted 1 year ago

“Purchasing an Amazon gift card is a great idea if you are stuck for a present Idea. It gives you lots of options pricewise. It is such a simple and easy process as they are available through so many retale outfits.”

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Posted 1 year ago

“Great to deal with, have a great choice of goods and very good delivery service”

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Posted 1 year ago

“Orders always despatch quickly & items A1 would order as easy to use & saves time shopping in the high street”

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Posted 1 year ago

“Fast and reliable service”

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Posted 1 year ago

“Quick delivery and reliable service”

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Posted 1 year ago

“SO EASY TO SHOP AND BUY WHAT I NEED DELIVERY NEXT DAY ON MOST THINGS SO BUSY SO REALLY HANDY”

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Posted 1 year ago

“Have always delivered quickly any problems solved and put right”

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Posted 1 year ago

“Prompt delivery and good tracking system, it's important to know the time slot for the delivery. Good website , though I find that I have to spend over £25 to get free delivery. Would recommend .”

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Posted 1 year ago

Amazon UK is rated 4.7 based on 13,438 reviews