Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,408 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,408 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery is always very quick. The price is comparable if not better than elsewhere. I had to return a broken refill perfume bottle once and was immediately sent another. I am always pleased with Amazon.”

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Posted 1 year ago

“Having recently relocated to a house featuring hard floors in many rooms, I found myself in need of various felt pads. This was not only for any newly purchased furniture, but also for replacing old ones. Amazon was my go-to, and I found a selection that admirably fulfilled this requirement. What's more, the delivery was impressively swift, adding to the convenience of my purchase.”

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Posted 2 years ago

“I recently bought the Retro Game Handheld Console from Amazon.uk, and it's been amazing! My son is thrilled with it, and here's why: The console is compact and has a vibrant display that immediately caught my son's attention. Setting it up was a breeze, and with the Linux system and 64G storage, we have access to a vast library of classic games. The gaming experience is seamless, with smooth controls and impressive graphics. It supports various gaming systems and genres, offering endless entertainment options. The console feels sturdy, ensuring durability during long gaming sessions. The battery life is impressive too, providing hours of uninterrupted gameplay. I want to recommend Amazon.uk for their prompt and reliable service. Ordering was smooth, and the package arrived securely packed and on time. In conclusion, the Retro Game Handheld Console has brought endless joy to my son's gaming experience. Its compact design, extensive game library, seamless performance, and durability make it a fantastic choice. Thank you, Amazon.uk, for delivering this delightful gaming experience”

Amazon UK 5 star review on 15th July 2023

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Posted 2 years ago

“wwerasd asdas”

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Posted 2 years ago

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Posted 2 years ago

“Excellent service throughout the orders I regularly make”

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Posted 2 years ago

“Good staff”

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Posted 2 years ago

“Excellent Company Excellent Customer service Friendly Couriers order arrived undamaged Will definitely tell family and friends”

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Posted 2 years ago

“Helpful not , Does not have a complaint process , apart from telling someone over the phone who says will investigate and ensure the problem doesn't happen again . Yes sure they do .That's why they have one of the worst trustpilot reviews 50 - 55 % have rated them a 1 star . I could right a book to say what i have just had to endure trying to get a washing machine from them .Numerous calls , waste of time .There staff are scripted to avoid any real factual information . They said it would be del on a date it came and went i had to contact them that day it which i was told there was a delay , spoke to someone else who said the item was damage at 3.54pm when me del was 7am - 4pm . Although they tried to del it when i was at work when i had a sat as i work all week .Then then cancel the replacement as they said they cant get stock , however nothing to do with the fact the machine was priced about £200 more expensive. So did they cancel because they couldn't get it at the lower price . Not only that they will refund me in 5-7 working days , although they have had my money for over for 3 weeks . ? They are absolute cowboys and should be reported to the trading standards . The reason for giving them 5 stars is so people get a chance to read an accurate review of what this company is all about , Look at the trust pilot reviews .”

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Posted 2 years ago

“Need help in gaining access/passwords to Facebook, Gmail, Instagram, bbm, Yahoo Mail, Snapchat, Twitter, Hotmail,various blogs, i-cloud, apple accounts etc. Password retrieval,clear debts, pay for bills at give a way rates, breach of web host servers, firewall breaches, application cracks, change of school grades, professional hacking into institutional servers, clearing of criminal records,keylogging,tablet portable device hacks, pc hacks on any OS and ip tracking and general tracking operations. Their service knows no bound, contact them and see the outcome of the job. Contact them for the job. *Service available 24Hrs *Easy Reliable and Efficient and Trust worthy team. SUPPORT@HACKERSPYVILLE.COM”

Amazon UK 5 star review on 28th December 2022

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Posted 2 years ago

“Lowest price and fast delivery”

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Posted 2 years ago

“Just the best”

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Posted 2 years ago

“Use them regularly and it's so easy”

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Posted 2 years ago

“Fantastic”

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Posted 2 years ago

“Everything. Service. Speed delivery. Choice. Who can match The Mighty Amazon! 😄👍”

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Posted 2 years ago

“Very quick & easy to order from...”

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Posted 2 years ago

“Great service and rapid delivery using Amazon Prime.”

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Posted 2 years ago

“Brilliant company, instead of tramping miles searching for items just search Amazon uk, Next day delivery with prime and easy to return if you rarely need to, 5 star service”

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Posted 2 years ago

“Easy to use website, always receive items in a timely fashion and a good customer service!”

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Posted 2 years ago

“Been a regular customer for some years now, had a few blips with them from time to time, but they have always been put right straight away. Very pleased with their customer service.”

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Posted 2 years ago

Amazon UK is rated 4.7 based on 13,408 reviews