Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,408 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,408 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivery excellence, convenient shopping”

Helpful Report

Posted 1 year ago

“Can’t fault this company, no problems ordering anything and the returns are a piece of cake, no endless boring questions about why you’re returning the item, and they refund automatically, so no worries there. They’re my “go to” company for whatever I’m looking for, and best of all, the prices are pretty good, they even offer you cheaper alternatives .”

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Posted 1 year ago

“Item exactly the same information, quality and cheaper than rival sellers.”

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Posted 1 year ago

“An excellent service with great products”

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Posted 1 year ago

“The Amazon UK is my second house. Thank you because you exist!”

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Posted 1 year ago

“Fantastic service, great prices, fast free delivery.”

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Posted 1 year ago

“Excellent service quick delivery. Easy to use website to order . Good return policy. And easy .”

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Posted 1 year ago

“Always arrives as promised ..mostly next day ..on time”

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Posted 1 year ago

“Easy to use good customer service”

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Posted 1 year ago

“Always happy to help on the chat, day or night. Great sevice and great prices”

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Posted 1 year ago

“always easy to use as prime member”

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Posted 1 year ago

“Very quick to deliver parcel, their response is so quick from the moment you order until the parcel Is at your door step everything is just perfect even the quality of products not mention how excellent their packaging”

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Posted 1 year ago

“Have used Amazon for quite some time now, and find them very reliable nd excellent response to any problem you may encounter!”

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Posted 1 year ago

“Delighted with most items I’ve purchased at very good prices, prompt deliveries”

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Posted 1 year ago

“very good at what they do. everything is safe and easy to use!!!”

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Posted 1 year ago

“Ordering and delivery second to none.”

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Posted 1 year ago

“It’s very easy to buy items via online by this company. I really satisfied with the item which I bought so far and especially their delivery service.”

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Posted 1 year ago

“Very easy to use and quick to deliver”

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Posted 1 year ago

“Always on time, never had a problem.”

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Posted 1 year ago

“Consistently brilliant and never let me down. Love Amazon and would be lost without them ! A superior service all round.”

Helpful Report

Posted 1 year ago

Amazon UK is rated 4.7 based on 13,408 reviews