Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to buy & lots of great offers, so much choice & a wide range of products to match what you need”

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Posted 3 years ago

“Never disapointed perfect regard delivery and products”

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Posted 3 years ago

“Simply the best online shopping experience”

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Posted 3 years ago

“My wife is a freqent cusomer of Amazon Uk. Really I have wondered how promt and customer friendly they are. Really my big salute. Regards”

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Posted 3 years ago

“Excellent service for Prime Delivery. Pricing could be better on some products, but overall their pricing stands up to most competition and their delivery is far better than others.”

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Posted 3 years ago

“Plenty of choice and easy to order”

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Posted 3 years ago

“I have been a subscriber to Amazon Prime and an Amazon customer for many years. Its extensive product and service range, competitive pricing and reliability of delivery is unrivalled.”

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Posted 3 years ago

“Great prices and variety with great delivery times”

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Posted 3 years ago

“We have Amazon prime and the delivery service is fantastic and the prices are very reasonable and a wide selection”

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Posted 3 years ago

“Never had a bad word to say about them”

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Posted 3 years ago

“Very good and always have what i need.”

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Posted 3 years ago

“Everything is good from Amazon and also reasonable prices for any product 🥰😍”

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Posted 3 years ago

“Brilliant service always notified given timed slots for delivery and usually the next day cheers Amazon”

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Posted 3 years ago

“Amazon Prime. Very easy to find even obscure items. Delivery is normally next day, or even same day - if you order early enough and it is an option. Some of the tasks I use it for: - Grocery shopping - Clothes shopping (with a try-at-home feature, allowing you to try the items and return any not wanted - EXCELLENT feature!) - Set up repeat orders, for regularly purchased items - recommendations ‘for him’ / ‘for her’ - items suggested by your viewing/purchase history (I have found MANY useful items there!) - Birthday/Seasonal items and gifts (many including personalisation) - Films and TV shows included - Music included - eBooks included …plus so many more features. I couldn’t do without it, now!”

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Posted 3 years ago

“Perfect shop great deals”

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Posted 3 years ago

“Very fast and good stock”

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Posted 3 years ago

“I love Amazon because the products are great and the prices are too and anyone who I give something to loves whatever I pay them.”

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Posted 3 years ago

“I love Amazon because I can get nearly everything that I want at a price I want and I know that whoever I buy it for will like it too.”

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Posted 3 years ago

“Very proud with that app”

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Posted 3 years ago

“Always been 100% reliable 👍😁”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,438 reviews