Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,427 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick to deliver and no trouble straight forward”

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Posted 3 years ago

“Have been a Amazon prime member for many years . They have made my life so much easier with the easy access they provide to all manner of goods . I’m really happy with Amazon service and would definitely recommend to anyone.”

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Posted 3 years ago

“Very good service and excellent quality”

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Posted 3 years ago

“Easy and quality website”

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Posted 3 years ago

“I know some people will be in total disagreement. Shop Local etc. I use Amazon for the great offers and huge range of goods available. The quality and range, as you would expect! is simply awesome. Delivery to your door for people that may struggle for one reason or another, is a huge bonus. More importantly! During these tough times a lot of the goods are less expensive than some budget stores.”

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Posted 3 years ago

“Great experience!”

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Posted 3 years ago

“Easy, fast, reliable, good communication, tracking, easy returns and refund.”

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Posted 3 years ago

“Very fast shipping on every order, it can happen to deliver it on the same day you order! Customer service also excellent, if anything happens to your parcel they will resolve it.”

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Posted 3 years ago

“Absolutely trouble free so easy and quick”

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Posted 3 years ago

“great value quick and easy”

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Posted 3 years ago

“Every item arrive on, or before time. The price of most goods are very competitive, and they have a back-up customer care service that works. You can order through them with confidence.”

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Posted 3 years ago

“Very easy to use platform great deals and next day delivery, who can ask for more.”

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Posted 3 years ago

“Always excellent service prices are usually below average RRP, customer if there are any issues very good. Posting service on prime very good unless it’s Royal Mail”

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Posted 3 years ago

“I needed to get my daughter a gift and as she lives quite far away and I needed to get her a gift asap. Using the Amazon Gift card was perfect as she is very particular about what she likes. The gift card meant she could buy what she wanted and when. Great service !!”

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Posted 3 years ago

“Easy to use sight great experience using them A***”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Very delivery and return”

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Posted 3 years ago

“perfect orders and delivery, and returns if needed, fast and efficient”

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Posted 3 years ago

“Brilliant service”

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Posted 3 years ago

“I find what I need very quickly and can compare prices, sizes and buyer's comments easily. I can't fault the service as delivery options are also excellent.”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,427 reviews