Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Posted 3 years ago

“Very delivery and return”

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Posted 3 years ago

“perfect orders and delivery, and returns if needed, fast and efficient”

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Posted 3 years ago

“Brilliant service”

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Posted 3 years ago

“I find what I need very quickly and can compare prices, sizes and buyer's comments easily. I can't fault the service as delivery options are also excellent.”

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Posted 3 years ago

“You can find all what you need,good prices”

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Posted 3 years ago

“I will recommend for everyone to compare & get a good a car insurance from confused.com”

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Posted 3 years ago

“Usually items ordered are delivered the following day. Have the majority of supplies I ever need”

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Posted 3 years ago

“Easy to order great prices”

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Posted 3 years ago

“Very reliable”

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Posted 3 years ago

“Order late in the evening and receive the next day very good prices”

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Posted 3 years ago

“Love Amazon very good quality and easy to use and navigate”

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Posted 3 years ago

“They always have what you want a great price and mostly free delivery with no fuss on returns”

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Posted 3 years ago

“I have amazon prime, gaining deliveries quickly and includes audible where I can choose from an endless list of books to listen to. If I have had any problem, Amazon has very quickly made it right, whether it be a lost delivery or a refund for a no show. Awesome company.”

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Posted 3 years ago

“Amazon always deliver when say if not earlier. Friendly helpful delivery staff. Was able to pay for my last item monthly without having to try through credit”

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Posted 3 years ago

“They have all products that i need and deliver at home fast”

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Posted 3 years ago

“If you’re looking for a company that has a 100% efficiency in delivery and returns then look no further, having used this company for several years now, I genuinely cannot fault any of their policies and trading standards. How I wish we could get them to run the country…!!!”

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Posted 3 years ago

“Good site.can find any item you need for reasonable prices.”

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Posted 3 years ago

“We use Amazon a lot and it’s delivered when it says it is driver have been friendly and had no problem with them”

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Posted 3 years ago

“I bought a hammer drill and drill bits set from Amazon today ( 18th July ) and the price was right on both items plus free one day delivery. Excellent service as always from Amazon.”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,438 reviews