Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,427 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no matter what i want i can be sure amazon will have it and at an affordable price”

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Posted 3 years ago

“Don’t know what I would do without Amazon they are great”

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Posted 3 years ago

“First class service everytime”

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Posted 3 years ago

“Great company loads of choi es to acquire products never disappointed”

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Posted 3 years ago

“A quick, honest and reliable company.”

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Posted 3 years ago

“Buying best deals I found in my car insurance company in London.”

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Posted 3 years ago

“Saves time and money ,Amazon got most items I'm looking for ,and gets here quicker than going shopping around.”

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Posted 3 years ago

“Very rarely do I have any sort of problem with goods purchased from Amazon. If I do, then their telephone support is excellent. Money refunded quickly, if necessary. Fast returns process, which I rarely need to use.”

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Posted 3 years ago

“Very good quality products and return policies”

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Posted 3 years ago

“Excellent service and prices - the best”

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Posted 3 years ago

“VERY GOOD”

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Posted 3 years ago

“Very good my order always come on time good delivery good product good customer service”

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Posted 3 years ago

“Have purchased more items can I care to remember first class service does what it said in the tin”

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Posted 3 years ago

“Excellent customer service.Quality products at the right price.”

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Posted 3 years ago

“I love it:)”

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Posted 3 years ago

“All parcels are being delivered on time.”

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Posted 3 years ago

“QUICK IN RESPONSE TO CUSTOMER NEEDS.”

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Posted 3 years ago

“Excellent service throughout, communication very good, staff very helpful, up to date of placing your order from start to finish A++++”

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Posted 3 years ago

“Building a pc getting every part from amazon. living on Ireland and everything was sent within 3 days very good service”

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Posted 3 years ago

“Love amazon, fast delivery, great service https://amzn.to/3DXmEl7”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,427 reviews