Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,409 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,409 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 6th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very good Tesco give me the good price insurance”

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Posted 3 years ago

“Brilliant service excellent app good deals”

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Posted 3 years ago

“Good company lots of products and competitive prices Fast delivery”

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Posted 3 years ago

“Best service with fast delivery to home and excellent customer service”

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Posted 3 years ago

“Always consistently good. Totally trustworthy”

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Posted 3 years ago

“Good value for money and great customer service!”

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Posted 3 years ago

“ABSOLUTELY GREAT THEY ARE A TEAM THAT I WOULD PICK ANY TIME I SALUTE YOU ALL”

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Posted 3 years ago

“Every time they deliver, mostly in under 24 hrs it's not worth going to the shops”

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Posted 3 years ago

“Fast prompt delivery of goods.”

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Posted 3 years ago

“Amazon always has what I'm looking forward. It's easy to navigate around the website. They're always prompt on resolving any issues and answering any questions.”

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Posted 3 years ago

“Excellent to deal with no problem with returns, and excellent delivery service always found drivers very helpful.”

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Posted 3 years ago

“First time using them, found lots of products and very easy to use and delivery was quick definitely will use them again”

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Posted 3 years ago

“First class shopping experience no matter what your looking for, they’ll have on your doorstep before you know it.”

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Posted 3 years ago

“First class communication,delivery and products. Would highly recommend from my shopping with amazon.”

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Posted 3 years ago

“They are extremely helpful, deliveries are always on time should there be a problem they will notify you i have dealt with them for a few years without any problems they come highly recommended”

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Posted 3 years ago

“Every time I buy from Amazon the products are here quickly and good products”

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Posted 3 years ago

“Ordered a mobile phone part. Competitive prices and very quick delivery with consistent and reliable customer service.”

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Posted 3 years ago

“prime video excellent”

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Posted 3 years ago

“Excellent service on every purchase”

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Posted 3 years ago

“always easy to find what i am looking for, fast and efficient”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,409 reviews