Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All parcels are being delivered on time.”

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Posted 3 years ago

“QUICK IN RESPONSE TO CUSTOMER NEEDS.”

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Posted 3 years ago

“Excellent service throughout, communication very good, staff very helpful, up to date of placing your order from start to finish A++++”

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Posted 3 years ago

“Building a pc getting every part from amazon. living on Ireland and everything was sent within 3 days very good service”

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Posted 3 years ago

“Love amazon, fast delivery, great service https://amzn.to/3DXmEl7”

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Posted 3 years ago

“The easiest way to shop! Always able to find exactly what I'm looking for. Not always at the cheapest price but often with free postage or recommended cheaper products. Returning items is made easy. Customer service colleagues are excellent and do whatever they can, within reason, to resolve any issues. Amazon have got it right! Lots of other online sellers could learn a lot from their approach.”

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Posted 3 years ago

“Always deliver on time . Prime membership works like magic Thanks Amazon”

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Posted 3 years ago

“I use amazon everyday for orders business items large and small and they have never let me down with Prime i also use it to listen to great music and stations”

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Posted 3 years ago

“Great service delivery and competitive prices”

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Posted 3 years ago

“Was very good Tesco give me the good price insurance”

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Posted 3 years ago

“Brilliant service excellent app good deals”

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Posted 3 years ago

“Good company lots of products and competitive prices Fast delivery”

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Posted 3 years ago

“Best service with fast delivery to home and excellent customer service”

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Posted 3 years ago

“Always consistently good. Totally trustworthy”

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Posted 3 years ago

“Good value for money and great customer service!”

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Posted 3 years ago

“ABSOLUTELY GREAT THEY ARE A TEAM THAT I WOULD PICK ANY TIME I SALUTE YOU ALL”

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Posted 3 years ago

“Every time they deliver, mostly in under 24 hrs it's not worth going to the shops”

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Posted 3 years ago

“Fast prompt delivery of goods.”

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Posted 3 years ago

“Amazon always has what I'm looking forward. It's easy to navigate around the website. They're always prompt on resolving any issues and answering any questions.”

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Posted 3 years ago

“Excellent to deal with no problem with returns, and excellent delivery service always found drivers very helpful.”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,438 reviews