Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,427 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The easiest way to shop! Always able to find exactly what I'm looking for. Not always at the cheapest price but often with free postage or recommended cheaper products. Returning items is made easy. Customer service colleagues are excellent and do whatever they can, within reason, to resolve any issues. Amazon have got it right! Lots of other online sellers could learn a lot from their approach.”

Helpful Report

Posted 3 years ago

“Always deliver on time . Prime membership works like magic Thanks Amazon”

Helpful Report

Posted 3 years ago

“I use amazon everyday for orders business items large and small and they have never let me down with Prime i also use it to listen to great music and stations”

Helpful Report

Posted 3 years ago

“Great service delivery and competitive prices”

Helpful Report

Posted 3 years ago

“Was very good Tesco give me the good price insurance”

Helpful Report

Posted 3 years ago

“Brilliant service excellent app good deals”

Helpful Report

Posted 3 years ago

“Good company lots of products and competitive prices Fast delivery”

Helpful Report

Posted 3 years ago

“Best service with fast delivery to home and excellent customer service”

Helpful Report

Posted 3 years ago

“Always consistently good. Totally trustworthy”

Helpful Report

Posted 3 years ago

“Good value for money and great customer service!”

Helpful Report

Posted 3 years ago

“ABSOLUTELY GREAT THEY ARE A TEAM THAT I WOULD PICK ANY TIME I SALUTE YOU ALL”

Helpful Report

Posted 3 years ago

“Every time they deliver, mostly in under 24 hrs it's not worth going to the shops”

Helpful Report

Posted 3 years ago

“Fast prompt delivery of goods.”

Helpful Report

Posted 3 years ago

“Amazon always has what I'm looking forward. It's easy to navigate around the website. They're always prompt on resolving any issues and answering any questions.”

Helpful Report

Posted 3 years ago

“Excellent to deal with no problem with returns, and excellent delivery service always found drivers very helpful.”

Helpful Report

Posted 3 years ago

“First time using them, found lots of products and very easy to use and delivery was quick definitely will use them again”

Helpful Report

Posted 3 years ago

“First class shopping experience no matter what your looking for, they’ll have on your doorstep before you know it.”

Helpful Report

Posted 3 years ago

“First class communication,delivery and products. Would highly recommend from my shopping with amazon.”

Helpful Report

Posted 3 years ago

“They are extremely helpful, deliveries are always on time should there be a problem they will notify you i have dealt with them for a few years without any problems they come highly recommended”

Helpful Report

Posted 3 years ago

“Every time I buy from Amazon the products are here quickly and good products”

Helpful Report

Posted 3 years ago

Amazon UK is rated 4.7 based on 13,427 reviews