Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time using them, found lots of products and very easy to use and delivery was quick definitely will use them again”

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Posted 3 years ago

“First class shopping experience no matter what your looking for, they’ll have on your doorstep before you know it.”

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Posted 3 years ago

“First class communication,delivery and products. Would highly recommend from my shopping with amazon.”

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Posted 3 years ago

“They are extremely helpful, deliveries are always on time should there be a problem they will notify you i have dealt with them for a few years without any problems they come highly recommended”

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Posted 3 years ago

“Every time I buy from Amazon the products are here quickly and good products”

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Posted 3 years ago

“Ordered a mobile phone part. Competitive prices and very quick delivery with consistent and reliable customer service.”

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Posted 3 years ago

“prime video excellent”

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Posted 3 years ago

“Excellent service on every purchase”

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Posted 3 years ago

“always easy to find what i am looking for, fast and efficient”

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Posted 3 years ago

“Never had a problem brilliant at what they do”

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Posted 3 years ago

“Very pleased as always”

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Posted 3 years ago

“Everything you ever need and easy to use.”

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Posted 3 years ago

“So easy and helpful very good on returns and very quick in return money”

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Posted 3 years ago

“A great company who provided an excellent service. Where else can you order oline and have the item arrive the next day”

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Posted 3 years ago

“quick and easy”

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Posted 3 years ago

“Excellent customer service safe ordering”

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Posted 3 years ago

“I shop on Amazon frequently as it is cheaper, a better deal, I order the goods in the comfort of my home and it is delivered prompty.”

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Posted 3 years ago

“Very happy with the product”

Amazon UK 5 star review on 28th February 2022

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Posted 3 years ago

“Had nothing but positive experiences shopping on Amazon”

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Posted 3 years ago

“Always easy transaction and quick delivery great site”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,438 reviews