Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my Amazon Prime and the options it provides. I have also always found that if I have any issues the customer service at Amazon is excellent.”

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Posted 3 years ago

“always has the goods i want at a reasonable price with quick delivery”

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Posted 3 years ago

“about 14 years i am customer with amazon uk amazon very good company and i am very happy with all satff they are very good persons and never no make problem for me if i have issue with items or refund they will sort out soon they can for that reason i am going to continue with amazon because amazon my favourite website for shopping .”

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Posted 3 years ago

“Good quality furniture at a great price with free delivery”

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Posted 3 years ago

“Love amazon use it at least once a week and I'm very happy with the service”

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Posted 3 years ago

“My experience with Amazon UK is one of the best because i do shoppings with Amazon and i am receving my items NexT day. Good job Amazon.”

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Posted 3 years ago

“Amazon has the best delivery system (logistics) available today, and to honest I don't think I could live without Alexa, as I have one in everyrom.”

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Posted 3 years ago

“Great range of products and easy to purchase items”

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Posted 3 years ago

“I love amazon. Great products advertised at Great prices. Delivered next day most of the time. Buy alot from here”

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Posted 3 years ago

“Great site”

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Posted 3 years ago

“Very good app”

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Posted 3 years ago

“Great service and reliable delivery”

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Posted 3 years ago

“I wanted a second copy of Roy Campbell's Poems of St John of the Cross in Spanish and English and couldn't believe my good luck when Amazon put me in touch with a book seller in the States who sent me exactly what I was looking for. My own copy is 70 years old having been published in 1951”

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Posted 3 years ago

“Great choice of items you can buy, the best range on the planet”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Love ordering with Amazon. Reasonable prices and Prime often offers free postage and package. Delivery quick. Good selection of products in each of their categories. Have used them for years.”

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Posted 3 years ago

“Great selection of items , fast delivery time and great updates on products”

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Posted 3 years ago

“Fantastic experience All done from home”

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Posted 3 years ago

“They are my first choice to purchase an item, they offer great prices and quick delivery, I've been a Prime customer for several years and can't fault them.”

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Posted 3 years ago

“I'm happy for good product”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,438 reviews