Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,410 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,410 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 6th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love amazon. Great products advertised at Great prices. Delivered next day most of the time. Buy alot from here”

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Posted 3 years ago

“Great site”

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Posted 3 years ago

“Very good app”

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Posted 3 years ago

“Great service and reliable delivery”

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Posted 3 years ago

“I wanted a second copy of Roy Campbell's Poems of St John of the Cross in Spanish and English and couldn't believe my good luck when Amazon put me in touch with a book seller in the States who sent me exactly what I was looking for. My own copy is 70 years old having been published in 1951”

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Posted 3 years ago

“Great choice of items you can buy, the best range on the planet”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Love ordering with Amazon. Reasonable prices and Prime often offers free postage and package. Delivery quick. Good selection of products in each of their categories. Have used them for years.”

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Posted 3 years ago

“Great selection of items , fast delivery time and great updates on products”

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Posted 3 years ago

“Fantastic experience All done from home”

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Posted 3 years ago

“They are my first choice to purchase an item, they offer great prices and quick delivery, I've been a Prime customer for several years and can't fault them.”

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Posted 3 years ago

“I'm happy for good product”

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Posted 3 years ago

“Always good products available to buy in competitive prices. And if something is not up to your standards or simply doesn't work you can return it without the fuss.”

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Posted 3 years ago

“Always perfect and easy to use. The packaging system and delivery is superb.”

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Posted 3 years ago

“Purchased swan retro items for a gift, delivered the next day, packaged very well, absolutely beautiful items thank you”

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Posted 3 years ago

“very prompt delivery of parcel ordered one day here the next.”

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Posted 3 years ago

“Great prices and fast delivery”

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Posted 3 years ago

“They have the finest customer services I have ever come across”

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Posted 3 years ago

“They do have everything that you could possibly want, and I mean that. Your local hardware store does not so my go to place is amazon. Reasonable prices and quick delivery. I will suggest you find out were your item is coming from as China more than often slips itself in there then you have to wait an age for your item. I try and steer clear of anything being delivered from china having said that the items that I have received direct from there have been of good quality. Amazon Prime is a must for me, quick delivery great communications.”

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Posted 3 years ago

“Absolutely amazing”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,410 reviews