Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,427 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have the finest customer services I have ever come across”

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Posted 3 years ago

“They do have everything that you could possibly want, and I mean that. Your local hardware store does not so my go to place is amazon. Reasonable prices and quick delivery. I will suggest you find out were your item is coming from as China more than often slips itself in there then you have to wait an age for your item. I try and steer clear of anything being delivered from china having said that the items that I have received direct from there have been of good quality. Amazon Prime is a must for me, quick delivery great communications.”

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Posted 3 years ago

“Absolutely amazing”

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Posted 3 years ago

“I always shop on amazon, very reliable and punctual with my orders. They have great communication and support with the products. I would defenetly recommend amazon to anyone.”

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Posted 3 years ago

“This is such an amazing platform to find almost anything. I brought a year’s subscription during lockdown, my life was so much easier. No quibble returns immediate refunds. So helpful in the chat or they will ring you back. 10 out of 10”

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Posted 3 years ago

“Never have any complaints about Amazon”

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Posted 3 years ago

“Bought a pair of size 4 trainers for my kid who currently wears size 3. They fit perfectly. My kid found them very comfortable. Love to buy from Amazon as it protect consumers right. If it is not my fault, Amazon made the return very easy and free of charge.”

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Posted 3 years ago

“Great easy to use”

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Posted 3 years ago

“Quick reliable service”

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Posted 3 years ago

“Excellent services for fast delivery, Prime streaming and also Amazon Music. I cannot fault them”

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Posted 3 years ago

“Fantastic service. I have completed all of my Christmas shopping by purchasing from small independent business. Superb handmade Christmas cards and presents. Thank you”

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Posted 3 years ago

“Very good service delivery arrived on time and the best thing was what I didn’t use I returned back and got full refund without any hassle in my bank account in just a few days after return ..very happy”

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Posted 3 years ago

“Fantastic easy to use”

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Posted 3 years ago

“I have bought several items from Amazon and found them to be very tidy parcel wrapping and a speedy delivery.”

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Posted 3 years ago

“I love buying from Amazon because there is a wide choice of items to buy. I can navigate quickly on my phone or computer and know that delivery is quick and the service is great!”

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Posted 3 years ago

“Frequently order items both for business and personal, very competitive prices, easy to use website, variety of delivery options plus can have Prime, strong packaging. More often than not the first stop option for almost everything.”

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Posted 3 years ago

“Everything arrives quicker than they say. Refunds are given very quickly, what more can I say?”

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Posted 3 years ago

“Favourite online Retailer. Always been better than eBay.”

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Posted 3 years ago

“Always reliable and arrives on time. Love Amazon”

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Posted 3 years ago

“Best one !”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,427 reviews