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Amazon UK Reviews

4.7 Rating 13,238 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

4.7

Based on 13,238 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 13th December 2023

Amazon UK 1 star review on 24th October 2023

Amazon UK 5 star review on 15th July 2023

Amazon UK 1 star review on 13th April 2023

Amazon UK 1 star review on 13th April 2023

37

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a delivery time notified and telling me my delivery was 2 stops away.The time was 10.30 am, 15.30 I had still not received my delivery and ended up cancelling it because I had to go out and did not want my parcel left on my doorstep as my neighbours have expericed in the past.”

Posted 1 year ago

“I bought solar light this item is absolutely rubbish. I asked for my money they haven't send me.”

Posted 2 years ago

“I have ordered a cream, paid the same money like in the shop and it was not original, fake item. Totally disappointed. Never again”

Posted 2 years ago

“Will not refund me for items returned to them, total value of over £300!! I keep contacting them, but they just keep sending me emails saying that they won't refund me, even though they have admitted that they have received these returns. Nothing short of theft!”

Posted 2 years ago

“I have recently had my amazon gift card stolen by hackers from my amazon account. Amazon did not even alert me to a problem with a new card on my account being used. I have used amazon for years and will never use them again when they have such disregard for their customers account safety.”

Posted 2 years ago

“Amazon are always usually my number 1 store. Unfortunately, when you ring up, you get somebody who behaves like a zombie. It used to be very good all the time. Today, l got 3 zombies in a row. So l gave up. Not good. Amazon need to improve the attitude of the staff that man the phones. ☹️😠😡”

Posted 2 years ago

“New complaint ! 14-02-2022 *Long story short* had to return a subwoofer that was faulty, the only was i could return it was via their return label that i had to print off. I did not have a printer so after a few contacts they told me to use "PARCEL MONKEY". i did this and the item was delivered on the 22nd of Feb 2022 and they are still saying they did not received it even though the tracking shows where the item is going, where it was sent from, the size, weight and dimensions. even with all this they are saying they do not have it and i should not of used PARCEL MONKEY even though someone told me to use them. They told me i have to make a claim with the delivery company event though there is no issues with delivery as any contact i try to talk to them about this they end up saying we are not going to talk about this anymore I've answered your questions i will need to end chat. So i contacted the delivery company and they requested that the recipient send a signed document stating they did not receive the item 9 which is fair enough) So i contacted Amazon to ask for this and they said no, it's not something they do!! So now I'm stuck with being £199.99 down for the item and £15.53 for the postage cost ( Which they said they would refund) So glad my Amazon Prime expires today. Will never use Amazon again! Awful customer service and Attitude I received an item which was an aerial. Inside there was a card that said that if I gave a 5* review they would give a £15 voucher. Upon testing the item it felt so cheap and light and never worked it was awful! Felt so cheap ect reviews were 5* so I left a review taking a picture of the card and explaining it( card stated don't tell anyone or leave it in the reviews as not everyone gets it, which of course is a lie) Amazon refused the review as it was a review not only about the item but about the seller ( I said about the card In my review) and they refused it because of that. I told amazon about the card and first thing they did was offer me the £15!! I told them it goes against their terms but they didn't seem to care...not only that apparently leaving an honest review goes against their terms. Now how can we trust their reviews?!”

Posted 2 years ago

“Delivery was a joke took half day from work as delivery time was due 2:30pm-4-30pm then they changed it to 3:00pm-5:30pm then changed it to 3:00pm-6:00pm then at 6pm they changed it again to before 10pm. I’m not happy in the end I cancelled the order and now my prime membership. Refund stated 2-3 days but then that changed to 5-7 days. What a joke and waste of time and money.”

Posted 2 years ago

“The rich get richer and the poor work day and night for pennies. Isn't this the Amazon moto to all it's workers”

Posted 2 years ago

“Stated parcel was handed to resident. No such thing happened when contacting them, it was stated that driver had scanned it as delivered by mistake. After asking them when it will be delivered I was told it would be a priority delivery next morning. No such thing happened when contacted again was told yet more stories”

Posted 2 years ago

“My one poor star is because of them using royal mail and the items arriving all time damaged and late.”

Posted 2 years ago

“Best company for robbing people! I received a gift voucher for Christmas and I bought something for the samr price but Qmqzon is still asking for your bank details. When you think you have cancelled everything, surprise, they have found new membership that I never subsribe for. Result, I have to pay for 1 more month as they won't refund money. Thank you Amazon, never again.”

Posted 2 years ago

“I still haven't had my watches I ordered 3 watchs I've received 1 I had 2 box delivered but there was 1 watch in one box and the other box was empty so weres my other watchs”

Posted 2 years ago

“Amazon Business offered discount for the first order. After placing the order, Amazon block my account and wanted to verify the account. They cancelled my order after verifiying and did not give discount at all. Cheating to the customers and Untrustworthy company.”

Posted 2 years ago

“Absolutely unreliable,2nd day in waiting for another delivery,Times given not stuck too,Was supposed to be next delivery according to tracking map.Still waitinf 2 hours later and map dissappeared,Just getting delivery upto 10pm,Cancelled prime membership cos not getting service i paid for,No way to treat customers”

Posted 2 years ago

“AMAZON Take Money Out Of My Bank Account Just For Looking At Their Web Site Im Just A Old Pensioner And Have To Get A Taxi To Nearest Town Letterkenny. 25 Km Away To Ask Bank To Try And Stop Amazon Taking My Small Amount Of Money Shame On Amazon.....I Will Never Buy Anything Again Of Them......Jerry Carr Donegal Ireland. January 22”

Posted 2 years ago

“Drivers ring the door bell not once but 5 or 6 times then repeatedly knock on the door so hard it frightens the living daylights out of you. The driver can’t wait 15 seconds for you to answer. Standard operation is to mash down the door then immediately leave the item on the door step and if your lucky a designated safe place. If you catch the driver they laugh at you with contempt or react as if they are angels doing you a favour. I have complained to Amazon 3 or 4 times but they are the ones triggering the behaviours of the drivers due to overload or insufficient time. I have stopped using Amazon for this reason and prefer to pay for delivery rather than pay to be treated with contempt”

Posted 2 years ago

“we had no call to say parcels are her so what do these thick amazon driver do they leave my parcels out in the street when i gave delivery updates on it theses drivers are not nice at all lucky for us our neighbour found them in the street and gave us are parcels its our money your throwing around the streets not yours fed up with them doing wrong if you cant do the job get out of it and stay out so selfish drivers”

Posted 2 years ago

“Everything I have been totally ripped off and out of pocket by £240 ... Amazon refuse to help... disgusting”

Posted 2 years ago

“Beware of Amazon drivers that that have no concept of road safety and total disregard for other road users safety. Luckily I have quick reactions or I would have been writing this from a hospital bed. I tried complaining to Amazon and they apparently have no way of knowing who the driver could have possibly been, even given the exact location and time of day. Unfortunately I was too shaken up to get registration number. It's a shame Amazon don't care that they employ reckless drivers.”

Posted 2 years ago

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Amazon UK is rated 4.7 based on 13,238 reviews