Amazon a to z guarantee for peace of mind utter garbage.I am disabled and because my walking getting worse i have a damaged spine and M.S i decided to look for a mobility scooter one caught my eye on amazon it was a self folding lightweight but was £1725 but i noticed other sellers from china were selling at £985 i was a bit dubious but was backed by the amazon a to z guarantee peace of mind RIGHT? as it turns out no very WRONG.I ordered the scooter 28th april after few days was sent a tracking number was to be delivered between 12th may and 17th may,on 16th of may i still had not been sent a notification the carrier would be delivering so i contacted the seller he replied dear friend i have contacted the courier and its still in transit wait another couple days,on 18th i contacted amazon smelling a large rat the tracking number only worked on china post and said the unit no mention of what it was was delivered on 9th may to unknown address? the first agent i spoke to tried to find carrier information but could not although was established was supposed to be delivered by DHL he then sent message to seller saying the tracking was faulty i got another message from seller saying he had talked to courier and was sorting out,adifferent customer service agent tried to make sense of the tracking each time this was being passed up to senior members of staff to investigate obviously were on tea breaks throughout all this sorry episode,she then said she would make an A to Z claim this was on the 23rd may on 24th i got a reply back which deeply upset me it said AFTER A COMPLETE INVESTIGATION AN TALKING TO THE CARRIER WE BELIEVE YOUR PARCEL WAS DELIVERED TO THE CORRECT ADDRESS.(this has since been proved to be absolute bull)i was in shock they also said i should contact police and get a crime number,i luckily am not like many disabled who would just lose the money rather than fight even though stressful.i sent them a stinking email asking who were the carrier as had not been officially shared with me?when was it delivered i:e date to me where was copy of my signature for scooter? why did DHL not send me intention of delivery notification?they did not reply to this request i spoke to their customer care agent who had phoned me back next day as she had promised she sent message to seller saying he promised to refund and should do so she sent me a confirmation of this i got that at 2-30 am at 6 am got another AtoZ bull email saying they had lookied into same as last time and was still sure on 24th i contacted my bank they could not beleive rubbish amazon giving and said wait till 29th and they would issue a charge back application and as was told was almost certain to succeed.i did some further digging through EMS tracking and found my scooter was delivered to MK18 1EG which is in hunter street BUCKINGHAM 74.2 miles from my home address no further tracking information was available????????? i have been constantly telling the useless company amazon it seems a SCAM is running under their noses there are currently 11 sellers all from china all new sellers selling the scooter at vastly undercosted prices.in fact my partner did not know i had ordered this scooter and as its my birthday 30th june has ordered one for me to arrived between 18th-28th june at the unbeleivable price of £498 plus £1 p/p from an amazon chinese seller i have passed this information on to amazon i told the agent who was helping when been proved i had not received this item as i was accused of basicly stealing i expected amazon to issue you me a full full apology from a senior manager from the A to Z team did i hell on 27th may i got a message saying we have granting me a refund and telling me would be credited to my card a PATHETIC response from AN AROGANT COMPANYwho laughingly bills thereself as building the most customer centric comany the truth is vastly different not a single word of apology for the stress their incompetent company had made me endure for days i phoned them informed them i was considering going to press over this injustice the manager of customer care did apologise but said the A to Zdepartment would not do so she then insultingly offered me £20 for all the hours i had put into fighting this and my frustration, i told her to stick it.i wonder if AMAZON will actually read this and reach out i think odds about 985 to 1 lol.but the moral is dont trust AMAZON A to Z and DEFINATELY do not spend more than you can afford to lose on AMAZON who are clearly CON ENABLERS as long as they get their cut