Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,418 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,418 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 16th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hermes put parcel in wheelie bin outside home amazon basically calling me a lier”

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Posted 2 years ago

“I had a problem with my otp code for an headphones delivery as my Amazon account wasn't connected to my email. I couldn't find it via the app so the poor delivery man couldn't leave it with us. He kindly told us he would come again in an hour and for us to contact the customer service. I cannot express how that call made me feel, I handled it so my boyfriend could take care of it, as he is better than me in resolving these situations. Since the start the man was extremely rude to him and then as I was speaking to this man on the phone ( my boyfriend apparently wasn't allowed) I was explaining that the email now connected to my Amazon it was not the previous one that I had access to, so if he could please resend the otp code. He was pushing for me to see in the spam and that he had sent to me this morning at 10:40 am and that it appeared read, which was not true as the only email I had from Amazon was at 12:40 thanking for the verification of the email. When I asked him again to resend it he buffed and almost screamed that he had re-sent it to me. I received it, thanked for the help and he had the audacity to even ask if there was anything else he could help me with. Really really poor customer service, my advise is if you cannot deal and are not happy with a job like this do a favor and look for something else, don't make others life harder when they are in need of help/confused.”

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Posted 2 years ago

“gone to sh*t”

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Posted 2 years ago

“Lie on delivery delay date n never arrive, clueless customer service chat provider me number to be key in unfortunately keyless hub”

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Posted 2 years ago

“Parcels often left outside door although tracking report states ‘ handed to resident’ As door opens onto street parcels could be picked up by passer by.”

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Posted 2 years ago

“Lies, lies and more lies. I do live in a business with a reception so why say an item was handed to reception. Fed up having orders broken, parts missing or not even delivered at all as In Today's email stating the item was handed to reception???? The item would easily have fitted through my letterbox, it has not been delivered so I've now cancelled the rest of the items that were all for my dogs medicine cabinet. I shall go to pets at home at the weekend and buy it all from a reputable company who care about honesty and their reputation, not just about grabbing your money. Amazon used to be so good and so reliable. Now it's a sham! I've lost so much money with amazon not doing anything to find missing items. Customer service is non existent, they're just downright rude! You get no help, no refund, no retribution just an automated apology which is an Insult.... I cancelled my dogs order and shall once again block them as the 2nd chance I gave them just proved how useless the company are!!!!”

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Posted 2 years ago

“I am 64 years old I now cannot purchase any age restricted items due health reasons I no longer have a photo driving licence I have never had a passport and when I go to a retail outlet I have yet to be challenged to provide photo id would welcome the compliment but amazon even though I am 64 and do not look 25 or younger I officially have to have photo id yet some of amazon delivery drivers look younger than 25 years of age is this not ridiculous where is the common sense”

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Posted 2 years ago

“I have been an Amazon prime customer… I have been an Amazon prime customer for years now, for two months now I have been trying to return a faulty boat bought from Amazon. Never have I experienced such a poor level of customer service, Amazon have washed their hands of this faulty boat as they didn’t supply it!? I have provided evidence of the boat being faulty and they have offered me absolutely nothing in terms of help to resolve it or help with a refund, not even a pre paid postage label to send it back, so I had to pay for that too. I was told several times to contact Amazon after 14 days of sending the boat back as they can’t help me until that time, we’ll today I contacted them after patiently waiting, to be told there’s nothing they can do as they didn’t supply it, well, in my eyes they did, I bought it from Amazon and there for expect a level of customer service from Amazon, instead they dismissed me and pointed me in the direction of the supplier who, upon receiving my pictures have called me a liar. I’m now without a boat, paid for postage to receive it, postage to send it back, several days wasted chasing this up and out of pocket for the boat too. The supplier “stack m high” have told me I have to pay to recover the boat from their factory now too if I want it back. Absolutely shocking customer service, I’m cancelling my prime membership immediately.”

Amazon UK 1 star review on 19th October 2022

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Posted 2 years ago

“What I order and what I receive is what I want. Good service, good delivery as detailed prior to buying. Todate all is good and I will continue to review what I want to buy.”

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Posted 2 years ago

“Customer service is non existent! Totally unethical! There is no transparency and no way to complain further up the chain! Shocking company!”

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Posted 2 years ago

“It's an utter disgrace how Amazon's next day delivery service is now taking 2x days. Why should we (their customer's) have to wait longer when we have already funded the increased cost in their services? If there was an alternative to Amazon, I'd cancel my account immediately.”

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Posted 2 years ago

“Idiot's Amazon prime”

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Posted 2 years ago

“Jeff’s company has eaten my money. I returned 3 products using one of their authorised paypoint agent. 2 out of 3 products didn’t reach back to amazon and I cannot do anything about this. Sent planty of emails and wasted so much time over the phone. Customer service has gone from best to sh**e. They even put phone down on your face. Their delivery drivers don’t bother to go to flats door to deliver parcel and instead leave them in communal areas, resulting in parcels being missing/stolen all the time. I ve given up and cancelled my prime membership and soon completely deleting my account. Bye bye Amazon”

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Posted 2 years ago

“its cheaper to not use internet.”

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Posted 3 years ago

“Poor company. Sent out fake product. Confirmed by the manufacturer. Returned item and reported it to Amazon, hopefully the manufacturer takes action .”

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Posted 3 years ago

“I really don't like purchasing anything from Amazon. I feel I'm feeding a conglomerate monster that treats it's workers with disdain and contempt”

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Posted 3 years ago

“Charge extras and don't replace money when wrong”

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Posted 3 years ago

“Amazon prime is a joke. My item didn't arrive yesterday. I looked on the Internet and saw that the driver said he tried to deliver. No he didn't, someone was at home all day. Rang Amazon and was told they would re-deliver today. Well nothing has arrived again. Rang Amazon to be told nothing has been updated and my parcel won't be delivered today. The person on the phone last night has not instructed for re-deliver. Will be cancelling Amazon tonight they are useless.”

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Posted 3 years ago

“Nothing is free with Amazon all you want to watch there is a price, if only 8.99 a month was enough. It is a con really upset with the subscription.”

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Posted 3 years ago

“Amazon delivery of my order was rubbish - not for the first time. We have a secure delivery box right by the door, with clear instructions in 1-inch-high lettering. Other couriers use it, but Amazon ALWAYS dump packages on the doorstep in full view from the road.”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,418 reviews