Amazon UK Reviews

Name: Amazon UK
Rating: 4.68

4.7 Rating 13,243 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,243 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Amazon UK 1 star review on 24th October 2023

Anonymous

Amazon UK 5 star review on 15th July 2023

Beard

Amazon UK 1 star review on 13th April 2023

Adil

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything I have been totally ripped off and out of pocket by £240 ... Amazon refuse to help... disgusting”

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Posted 2 years ago

“Beware of Amazon drivers that that have no concept of road safety and total disregard for other road users safety. Luckily I have quick reactions or I would have been writing this from a hospital bed. I tried complaining to Amazon and they apparently have no way of knowing who the driver could have possibly been, even given the exact location and time of day. Unfortunately I was too shaken up to get registration number. It's a shame Amazon don't care that they employ reckless drivers.”

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Posted 2 years ago

“When I checked the tracking (Tracking ID: QB0155375140) for my delivery, it shows delivery attempted @8:55pm on 14/11/2021, but they are liars as we were all at home all day and all night. The delivery person did not even knock or ring the door bell if they did attempt a delivery. How appalling @Amazon UK”

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Posted 2 years ago

“Poor management service when dealings with Hermes deliveries. Amazon are now using Hermes!!”

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Posted 2 years ago

“Disappointing service making online shopping a ball ache , now asking for one time security codes and secret hand shakes just to get your parcel . Whats wrong with asking for id ,where has the common sense gone in this company? I didnt have a code and didn't know anything about a code that was required to receive a parcel. In the end I gave up and told driver to take parcel back , its one thing to have a conversation with a pencil pusher but to have a conversation with a foreign pencil pusher it was to much for my brain I couldn't take the stupidity.”

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Posted 2 years ago

“Over a week late already, lots of failed promises from Amazon, hours wasted speaking to customer service all to be let down again and I am now told another 4 days to wait for this next day delivered item!!!! By which time it will then be 2 weeks for them to complete the task, Amazon used to be great but now have no time or care for its customers, if you get your item then that's great, but if you don't then you will enter a world of the frustration of empty promises all to not get anywhere expect being told that Amazon 'Understands' your frustration, but still nothing will actually happen, best of all with PRIME you get the privilege of paying for this.”

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Posted 2 years ago

“Terrible! Deliveries gone better but their customer services is really bad! A company without complain procedures with staff that can access your security cameras and speakers!”

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Posted 2 years ago

“Bought a garmin fenix 6 watch Bought a garmin fenix 6 watch. Give a delivery time slot to which i stayed in for, then for them to say it’s been delivered. No proof/evidence of delivery, which I know didn’t take place due to me staying in for it. Spoke to customer services who state they need to wait 24hr to investigate then will call me back. Waited 24hrs no call back, phoned again only to be advised they need another day and if they are happy I haven’t received It I can claim a refund. The product as now gone up in price to which they won’t honour and send another one out. I even took insurance out which they can’t refund???????”

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Posted 2 years ago

“"Delivered today. Parcel was handed to resident." No. it wasn't. It was left outside the door. The driver couldn't be bothered to ring the bell. Luckily I found it before someone else.”

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Posted 2 years ago

“They never delivered”

Helpful Report

Posted 2 years ago

“I bought an item on Amazon at what looked like a good price. They then delivered the wrong product. Whether this was deliberate or not I don't know, but it certainly wasn't my fault. In order to help Amazon rectify their error I returned the item using the return process on the website but it quickly became apparent that it wasn't going to be as straightforward as it should be. Against my wishes, I had to install the Amazon app to contact Amazon Support to stress that I still wanted the item, not a refund. (I don't know how I could have contacted them if I didn't have a smartphone but the website said I needed to install the app.) Since I had placed my order the the price of the item I had ordered had gone up (a lot) so I wasn't going to place a fresh order for the item, all I wanted was the the exact item I ordered at the original price that I paid. During the first, and numerous successive communications with them, Amazon's various passive aggressive Customer Services staff were rude and/or failed to understand the situation and lied to me on more than one occasion. It turns out that this is standard procedure at Amazon. Ignore their slogans and deluded visions, Amazon is a company with little regard for the law or consumer rights. They just do whatever suits them. They are technically in breach of a contract of sale to me by demanding more money in order to fulfil an order that has already been accepted. They did this by using a sneaky programming trick which caused my original order to be cancelled as soon as I started the process to return the incorrect product they had sent. I know now that I should not have returned the product they sent me until I had received the actual product I had ordered. Now it looks like my only recourse is legal action. Don't get me wrong, I have bought other items from Amazon Amazon and things have generally been ok but this incident involving a high value item has highlighted the fact that Amazon is driven purely by profit. They don't give a rat's rear about customers, or anyone else. I have spent many hours trying to explain that I am a victim of Amazon's unethical and illegal policy to their Customer Services staff without success. They just keep pretending that it is impossible for Amazon to fulfil my order, even though they still have at least eight units in stock (and I only ordered one). Now it looks like I will have to take legal action to get fair treatment. Why just 1 star? Amazon would have got a 4 or 5 star rating from me for positive experiences in the past but now I know how they are happy to make their customers suffer when THEY fail 1 star is actually generous. A smaller would probably be forced to be closed down for treating customers with such contempt. Amazon customer support is basically non-existent. It seems real but it is fake. I have given up trying to speak directly to them now. I get a more useful and considered response when talking to a dog, it is certainly less stressful. In a blatantly illegal breach of a perfectly valid contract of sale Amazon refused to send me the item I ordered unless I pay an additional sum of money. I never got the item I ordered from them.”

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Posted 2 years ago

“Again a delivery from Amazon, an expensive watch, left outside by the bins. Why not ring the doorbell as have been in waiting. I had somethings delivered recently which were soaked with the rain.”

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Posted 2 years ago

“Lately Amazon falling so badly!!! Deliveries are beyond the joke! Items although not arriving at all or you wait up to 22:00 just to learn at 22:15 that the item might be delivered next day and if not they will give you money back- that’s what is for a premium membership Not mentioning that originally the item meant to arrive the day before!!! Too many times happened, going to quit as the quality doesn’t exists anymore”

Amazon UK 1 star review on 20th September 2021

Helpful Report

Posted 2 years ago

“I normally get free delivery to Amazon locker, recently they cancelled my locker delivery so I reordered but for some reason this time I had no choice but pay 5.99 for same day delivery to Amazon locker where I always take free delivery, account said delivery by 2200hrs, however at 1400hrs items had not even been dispatched let alone out for delivery so like other recent reviews elsewhere stating this same practice, knowing I've been forced to pay same day delivery its not going to be delivered in that time frame, I therefore cancelled it, then cancelled my further order which stated delivery in 2 weeks? Clearly something weird is occurring at Amazon UK cause they've not been this incompetent before but this is currently happening to others also. Now awaiting over £300 total refund. No longer going to use Amazon UK, glad I never got stitched up for Prime but they've lost a big continuous paying customer.”

Helpful Report

Posted 2 years ago

“poor service repeatedly do not follow delivery instructions. packages repaetadly left at front door on a busy street even after 4 complaints. customer service do not care”

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Posted 2 years ago

“I ordered a paperback novel which is over £9 00, the book arrived in a damaged cardboard envelope, the front cover and back cover had black marks also scratches on the back cover, I am finding it difficult to contact customer services as my laptop is not compatible with their robotic message service. It is very simple to purchase items from Amazon however if you have a problem it is almost impossible to solve. Any future purchases will be with companies that have CUSTOMER CARE, Amazon take note!”

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Posted 2 years ago

“Amazon driver wasbdumping rubbish when delivering parcel, when contacting customer support to get him back and clean his rubbish, recived email(copy/paste) saying sorry to hear that you unhappy with your delivery 🤷‍♂️”

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Posted 2 years ago

“Always lost my parcel”

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Posted 2 years ago

“I have amazon prime and the delivery never arrive in 1 day”

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Posted 2 years ago

“Never buy things from any DEALS or PROMOTIONS. You will never receive them. Amazon UK does not have a good inventory management system. They let thousands of people place the order when they only have less than 100 items. And the order gets stuck in status "we'll email you when available for dispatch". When you follow up for your items they will tell you to cancel your order and reorder. If you deny to do so you will basically end up wasting your time and energy because no matter how many times you call, you will get the same answer.”

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Posted 2 years ago

Amazon UK is rated 4.7 based on 13,243 reviews