Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,247 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,247 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Amazon UK 1 star review on 24th October 2023

Anonymous

Amazon UK 5 star review on 15th July 2023

Beard

Amazon UK 1 star review on 13th April 2023

Adil

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chat support doesn't know how to deal with customers.”

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Posted 3 years ago

“Amazon is going downhill rapidly. No point paying for amazon prime these days as literally nothing is delivered next day. Many items have gone missing in transit recently, never used to happen! Customer Services are useless.”

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Posted 3 years ago

“Horrible organisation and that will happily discriminate against those with hidden disabilities provided they don't offend those that have none!”

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Posted 3 years ago

“Order item before Christmas, item never arrived now I have to fight to get my money back.”

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Posted 3 years ago

“Terrible customer service, via web chat. No reply to complaints emails. Childs swing was bought from a marketplace seller. It became defective and unsafe to use. Swing broke after 7 months of normal use during British summer. Amazon claimed it was outside the 6 month statutory returns period and suggested contacting the seller. No reply from seller. Went back and forth to Amazon 3 times, who claim its not their problem. Tried to explain swing is unsafe and unusable and under consumer act, 'not fit for purpose and not met expected safety standard for child's toy', so refund or replace should be given. No help whatsoever, no reply to emails, rude and obstructive faceless web chat operators. I've held an Amazon account for over 20 years Nd spent thousands of pounds on there platform. Seems Amazon make enough profits that they don't need customer satisfaction.”

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Posted 3 years ago

“Considering the fact you guys lied to me about an instant delivery but still haven't gotten anything yet l will rather get what l wanted from (ganja-estates.com) because the are real and reliable thanks”

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Posted 3 years ago

“Disgusting customer service. I ordered 2x watches, upon opening my parcel I saw two watch boxes, but only one box had a watch inside, the other was empty! To my shock, I contacted Amazon immediately and they opened an investigation. After a few days, they asked me to file a police report, which I did. After sending them the report ID, Amazon said we will not be refunding or replacing since our records show both items left our fulfillment centre ‘complete’. To my shock, I did my own investigation and weighed the watch on its own and with its packaging, alongside the parcel box and realised my entire parcel which was 900 grams was missing about 70 grams which was the exact weight of the second watch that was missing! Amazon’s website also verified that one watch is 70 grams. Hence, I forwarded my findings to Amazon explaining my parcel should have been 970 grams and not 900 grams (all together), yet they sent me another generic email stating we will not be refunding or replacing! Now I’ve paid hundreds of pounds only for one watch. Tried calling various different departments and spoke to many managers but simply put nobody cares. My money is simply gone and I cannot do anything about it. In fact they’ve refused to look at my evidence and when I asked to see their findings, I got nothing back. They’ve literally taken my money and are refusing to do anything about it. I’ve asked many times to provide me a email so I could send them my findings, but nobody cares. I advise people not to buy expensive items as there is no guarantee you’ll get it, it never was like this, but this seems to be the new Amazon. As far as Amazon is concerned, as long as you receive a package at your address (empty or not) their job is done.”

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Posted 3 years ago

“An experience of a relative which is a year old. Still unresolved.”

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Posted 3 years ago

“Customer service & delivery drivers are sh** trust me. When customer service keep telling you to wait 2days its just means they can't be fuc***. Amazon drivers rather don't deliver to my door in a flat forcing kids and misses to go down stairs even if its heavy boxes or they just throw it by the exit.”

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Posted 3 years ago

“Didn't get the item, amazon prime is a joke”

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Posted 3 years ago

“I don't want amazon prime constantly shoved at me. Neither do I want you to tell me what I might like to buy or show me what others have bought. I want transparecy from sellers. I want decent products made in UK/Europe not a marketplace dominated by cheap Chinese products. And I don't want to be lied to by sellers trying to flog items with real fur stating it is faux fur. I don't need amazon and am closing my account.”

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Posted 3 years ago

“Terrible delivery, down for 1430-1630never arrived. Rescheduled for up to 10pm yet driver per Amazon tracker passed within 0.5miles my address twice before heading off elsewhere. Rechecked at 2000hrs driver been sat at costa coffee for 1.5hrs. 2100hrs still no delivery. Called customer service who although polute couldnt or wouldnt help resolve when delivery would take place. No contact with driver available no map tracker update available per service representative. Thoroughly dissatisfied at the professionalism of this company. As a courier man myself you dont send a driver with hundreds of pounds worth of parcels out and have no way of contacting them. Pathetic excuses”

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Posted 3 years ago

“wouldn't be bad if I could set up account you are a nightmare set up new email address always will never accept my emails or passwords do you want custom am I on some bad list I would be buying a lot from you I'm leavi g my usual address which is real and mine you can come to my home and see my emails yes it is being used by me”

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Posted 3 years ago

“Another not very favourable update I am afraid. I am now informed that I should expect delivery of my purchase on Wednesday the 23rd Dec. Exactly 10 days after the order was placed using AMAZON PRIME and a whole 3 weeks after the original order was placed... I wonder if Amazon have selected this date purposely knowing that by the time I work out that it wont arrive before Christmas, it will be too late for me to do anything about it? Or perhaps they have delayed my shipment because of the complaints I have submitted? Seems petty but at the moment I feel that anything is possible. I will of course update on Wednesday (if not before) when I do or dont get my delivery.”

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Posted 3 years ago

“Just as an update from the previous review I submitted yesterday. I have FINALLY heard back from the complaints team... A refund for 1 of the items was issued, only 10 days after the item was 'lost' but I wont get the refund for another 5 - 7 days.... AND I have been offered a £20 voucher for an Amazon product.... I couldn't contain my excitement *sense the sarcasm* There has been no mention of the other refunds I was waiting for. There has been no mention of the item that I currently have on order and when it might actually arrive (already a day late now). There was no mention of what has actually caused the FOUR items I have ordered to be delayed and how the might resolve the issue.. I cannot warn people enough. DO NOT ORDER Expensive items from AMAZON and DO NOT waste your money on AMAZON PRIME. This is 4 x £300/£400 items that have now been on order with AMAZON PRIME Since the 2nd Dec and I have not received a single one. Excuses are - 'lost item', 'out of stock (despite the customer service team saying there was 2 in stock) and 'computer glitch'. I am really intrigued to see what the next excuse will be.... I will update on here :)”

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Posted 3 years ago

“I just wanted to update on my previous review submitted just 30 mins ago. I have since been back on the Amazon Website and the items that I were told were out of stock are showing '10 in stock' What a joke. Is that 10 other customers that are going to pay over £1000 for items that aren't received.”

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Posted 3 years ago

“Shocking service. Really appalling. DO NOT TRUST THEM WITH EXPENSIVE PURCHASES OR CHRISTMAS GIFTS!! Amazon Prime is a con. Do not waste your money. I ordered an item on PRIME delivery on the 2nd Dec. When it didn't arrive on next day, being a patient person, I did not panic, i understand that these things can happen. It was not until the 10th Dec that I was told the order 'had been lost'. I contacted Amazon and was assured that a replacement would be sent the following day. This item did not arrive. I contacted Amazon and was told that the replacement was 'out of stock' but they will happily cancel my order so i can purchase a new product. I panicked and did not want the order cancelling (Expensive Christmas present) instead I asked that a suitable replacement was found. No such luck. The lady I spoke to could not offer a suitable replacement because the item was purchased on black Friday and given that this was a week later, the deals no longer existed. My order was cancelled and I was offered a £15 credit. woo hoo. In a panic i purchased a product that was substandard to the one I wanted but cancel the order within 5 mins. I then found a suitable replacement at a price that was £100 more then I originally paid. Again, i made the purchase on Amazon Prime. The delivery should have been with me today. Low and behold, no surprises here, the delivery has not arrived. (14 days later!) I even checked on the order at 10am and was informed that it was out for delivery (despite the online system saying it hadn't been dispatched). At 4pm, i decided to check again, the online system still says it hasn't been dispatched so I spoke to a new member of the team. I have now been told that due to a computer glitch, my order has not been dispatched. The manager I spoke to told me there was nothing he could do about it (this is an item sold by Amazon by the way, not an independant seller). I was offered £5 for my trouble. Here is a list of the colleagues I spoke to and the misleading information that I received from each. Amazon, if you are reading this, I have copies of the chats in case the below seems a bit too far fetched. :) Colleague 1 (name is protected as I know this is not a personal issue) Specifically told me that there were 2 replacement items in stock and I would have delivery the next day. Clearly not true. Colleague 2 Assured me that a replacement would be with me the following day (this is when then second delivery did not arrive) She also told me that I would be issued with a refund would be issued for my first purchase. Still not received my refund or my goods. Colleague 3 Told me that he could get a member of the complaints team to call me.... And that a refund would be with me immediately. No one called and no refund issued. Colleague 4 logged in to the chat, read my question and logged out Colleague 5 logged into the chat, read my question and logged out Colleague 6 Offered me £5 and then told me that she could not request that a manager called me. It isn't possible apparently. Colleague 8 (a Manager) Told me that he cannot say my order will even be with me in the next 2 days. As I am sure you can imagine. I have tried to email a complaint in. TRIED. When I first sent an email, it got bounced back due to it being 'too large'. It was just a written email. Email 2 - i moved the written email to a Zipped word document - Bounced back. File still too big. Email 3 - Now containing a Zipped PDF made it through but the team couldn't speak to me because they didn't recognise my email address. Email 4 and 5 sent from the only other 2 email addresses I have ever possessed. No response. To sum up this incredibly shocking service and the parts that I would want people to know before trusting Amazon with any money. 1 - I am now over £1000 out of pocket because I have purchased the same item 3 times and not received any of the items or a refund. 2 - Amazon Prime means nothing. The original order was placed on the 2nd Dec. It is now the 16th Dec 3 - the customer service team are simply there to listen to complaints and do actually have the ability to make any changes. 4 - apparently a £5 credit on an account is an acceptable way of resolving any issue. 5 - the complaints process has been made purposely hard to access to ensure people give up before a complaint it logged. I have informed the Manager that I spoke to that I will be writing this review and his response was: 'we welcome your feedback' Anyone sense the sarcasm? I will update this review tomorrow morning and then every half a day thereafter to keep you all informed of my progress. Watch this space and wish me luck.”

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Posted 3 years ago

“For some reason the service is getting worse day by day. A really unpleasant experience more than twice now. I hope strong and efficient competition will rise because it is no longer sustainable. The third party responsibility they claim is utterly disappointing !”

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Posted 3 years ago

“I have had to return almost everything I have bought recently. Before I buy, I read the customer reviews, but they are so badly written and phrased they have obviously been written by the sellers. t would be of great assistance to customers if the 'Country of manufacture' were listed. I cannot find any way to contact Amazon, so much so I'm considering ditching them completely.”

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Posted 3 years ago

“Amazon what a disgrace. I ordered the ring doorbell which was supposed to be delivered on weds 2nd december. Your tracking showed it was handed to me. It wasn’t and I told you that on weds, you wouldn’t believe me though and wouldn’t let me complain until two days later. Well there is now a 9 week lead time on this item which means it won’t be dlievered til 1st feb 2021! When I was chatting to the person the other day they said you’d send out ASAP. What a lie. Looks like I will be out of pocket for over two months because your courier clearly decided not to deliver my order. I can’t even speak to a person! Instead an automated chat bot. Terrible service.”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,247 reviews