Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,418 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,418 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 16th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best company for robbing people! I received a gift voucher for Christmas and I bought something for the samr price but Qmqzon is still asking for your bank details. When you think you have cancelled everything, surprise, they have found new membership that I never subsribe for. Result, I have to pay for 1 more month as they won't refund money. Thank you Amazon, never again.”

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Posted 3 years ago

“I still haven't had my watches I ordered 3 watchs I've received 1 I had 2 box delivered but there was 1 watch in one box and the other box was empty so weres my other watchs”

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Posted 3 years ago

“Amazon Business offered discount for the first order. After placing the order, Amazon block my account and wanted to verify the account. They cancelled my order after verifiying and did not give discount at all. Cheating to the customers and Untrustworthy company.”

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Posted 3 years ago

“Absolutely unreliable,2nd day in waiting for another delivery,Times given not stuck too,Was supposed to be next delivery according to tracking map.Still waitinf 2 hours later and map dissappeared,Just getting delivery upto 10pm,Cancelled prime membership cos not getting service i paid for,No way to treat customers”

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Posted 3 years ago

“AMAZON Take Money Out Of My Bank Account Just For Looking At Their Web Site Im Just A Old Pensioner And Have To Get A Taxi To Nearest Town Letterkenny. 25 Km Away To Ask Bank To Try And Stop Amazon Taking My Small Amount Of Money Shame On Amazon.....I Will Never Buy Anything Again Of Them......Jerry Carr Donegal Ireland. January 22”

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Posted 3 years ago

“Drivers ring the door bell not once but 5 or 6 times then repeatedly knock on the door so hard it frightens the living daylights out of you. The driver can’t wait 15 seconds for you to answer. Standard operation is to mash down the door then immediately leave the item on the door step and if your lucky a designated safe place. If you catch the driver they laugh at you with contempt or react as if they are angels doing you a favour. I have complained to Amazon 3 or 4 times but they are the ones triggering the behaviours of the drivers due to overload or insufficient time. I have stopped using Amazon for this reason and prefer to pay for delivery rather than pay to be treated with contempt”

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Posted 3 years ago

“we had no call to say parcels are her so what do these thick amazon driver do they leave my parcels out in the street when i gave delivery updates on it theses drivers are not nice at all lucky for us our neighbour found them in the street and gave us are parcels its our money your throwing around the streets not yours fed up with them doing wrong if you cant do the job get out of it and stay out so selfish drivers”

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Posted 3 years ago

“Everything I have been totally ripped off and out of pocket by £240 ... Amazon refuse to help... disgusting”

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Posted 3 years ago

“Beware of Amazon drivers that that have no concept of road safety and total disregard for other road users safety. Luckily I have quick reactions or I would have been writing this from a hospital bed. I tried complaining to Amazon and they apparently have no way of knowing who the driver could have possibly been, even given the exact location and time of day. Unfortunately I was too shaken up to get registration number. It's a shame Amazon don't care that they employ reckless drivers.”

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Posted 3 years ago

“When I checked the tracking (Tracking ID: QB0155375140) for my delivery, it shows delivery attempted @8:55pm on 14/11/2021, but they are liars as we were all at home all day and all night. The delivery person did not even knock or ring the door bell if they did attempt a delivery. How appalling @Amazon UK”

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Posted 3 years ago

“Poor management service when dealings with Hermes deliveries. Amazon are now using Hermes!!”

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Posted 3 years ago

“Disappointing service making online shopping a ball ache , now asking for one time security codes and secret hand shakes just to get your parcel . Whats wrong with asking for id ,where has the common sense gone in this company? I didnt have a code and didn't know anything about a code that was required to receive a parcel. In the end I gave up and told driver to take parcel back , its one thing to have a conversation with a pencil pusher but to have a conversation with a foreign pencil pusher it was to much for my brain I couldn't take the stupidity.”

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Posted 3 years ago

“Over a week late already, lots of failed promises from Amazon, hours wasted speaking to customer service all to be let down again and I am now told another 4 days to wait for this next day delivered item!!!! By which time it will then be 2 weeks for them to complete the task, Amazon used to be great but now have no time or care for its customers, if you get your item then that's great, but if you don't then you will enter a world of the frustration of empty promises all to not get anywhere expect being told that Amazon 'Understands' your frustration, but still nothing will actually happen, best of all with PRIME you get the privilege of paying for this.”

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Posted 3 years ago

“Terrible! Deliveries gone better but their customer services is really bad! A company without complain procedures with staff that can access your security cameras and speakers!”

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Posted 3 years ago

“Bought a garmin fenix 6 watch Bought a garmin fenix 6 watch. Give a delivery time slot to which i stayed in for, then for them to say it’s been delivered. No proof/evidence of delivery, which I know didn’t take place due to me staying in for it. Spoke to customer services who state they need to wait 24hr to investigate then will call me back. Waited 24hrs no call back, phoned again only to be advised they need another day and if they are happy I haven’t received It I can claim a refund. The product as now gone up in price to which they won’t honour and send another one out. I even took insurance out which they can’t refund???????”

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Posted 3 years ago

“"Delivered today. Parcel was handed to resident." No. it wasn't. It was left outside the door. The driver couldn't be bothered to ring the bell. Luckily I found it before someone else.”

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Posted 3 years ago

“They never delivered”

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Posted 3 years ago

“I bought an item on Amazon at what looked like a good price. They then delivered the wrong product. Whether this was deliberate or not I don't know, but it certainly wasn't my fault. In order to help Amazon rectify their error I returned the item using the return process on the website but it quickly became apparent that it wasn't going to be as straightforward as it should be. Against my wishes, I had to install the Amazon app to contact Amazon Support to stress that I still wanted the item, not a refund. (I don't know how I could have contacted them if I didn't have a smartphone but the website said I needed to install the app.) Since I had placed my order the the price of the item I had ordered had gone up (a lot) so I wasn't going to place a fresh order for the item, all I wanted was the the exact item I ordered at the original price that I paid. During the first, and numerous successive communications with them, Amazon's various passive aggressive Customer Services staff were rude and/or failed to understand the situation and lied to me on more than one occasion. It turns out that this is standard procedure at Amazon. Ignore their slogans and deluded visions, Amazon is a company with little regard for the law or consumer rights. They just do whatever suits them. They are technically in breach of a contract of sale to me by demanding more money in order to fulfil an order that has already been accepted. They did this by using a sneaky programming trick which caused my original order to be cancelled as soon as I started the process to return the incorrect product they had sent. I know now that I should not have returned the product they sent me until I had received the actual product I had ordered. Now it looks like my only recourse is legal action. Don't get me wrong, I have bought other items from Amazon Amazon and things have generally been ok but this incident involving a high value item has highlighted the fact that Amazon is driven purely by profit. They don't give a rat's rear about customers, or anyone else. I have spent many hours trying to explain that I am a victim of Amazon's unethical and illegal policy to their Customer Services staff without success. They just keep pretending that it is impossible for Amazon to fulfil my order, even though they still have at least eight units in stock (and I only ordered one). Now it looks like I will have to take legal action to get fair treatment. Why just 1 star? Amazon would have got a 4 or 5 star rating from me for positive experiences in the past but now I know how they are happy to make their customers suffer when THEY fail 1 star is actually generous. A smaller would probably be forced to be closed down for treating customers with such contempt. Amazon customer support is basically non-existent. It seems real but it is fake. I have given up trying to speak directly to them now. I get a more useful and considered response when talking to a dog, it is certainly less stressful. In a blatantly illegal breach of a perfectly valid contract of sale Amazon refused to send me the item I ordered unless I pay an additional sum of money. I never got the item I ordered from them.”

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Posted 3 years ago

“Again a delivery from Amazon, an expensive watch, left outside by the bins. Why not ring the doorbell as have been in waiting. I had somethings delivered recently which were soaked with the rain.”

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Posted 3 years ago

“Lately Amazon falling so badly!!! Deliveries are beyond the joke! Items although not arriving at all or you wait up to 22:00 just to learn at 22:15 that the item might be delivered next day and if not they will give you money back- that’s what is for a premium membership Not mentioning that originally the item meant to arrive the day before!!! Too many times happened, going to quit as the quality doesn’t exists anymore”

Amazon UK 1 star review on 20th September 2021

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,418 reviews