Amazon UK Reviews

Name: Amazon UK
Rating: 4.68

4.7 Rating 13,243 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,243 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Amazon UK 1 star review on 24th October 2023

Anonymous

Amazon UK 5 star review on 15th July 2023

Beard

Amazon UK 1 star review on 13th April 2023

Adil

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once you’ve bought via Amazon , that’s it ! Only interested in the sale , totally useless customer service , pay a bit more and shop elsewhere, be warned”

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Posted 2 years ago

“My prime day order as a prime customer, was not delivered, it's delayed and maybe will arrive in 5 days time, for what I'm a prime customer then, and for what are you promoting prime day”

Amazon UK 1 star review on 23rd June 2021

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Posted 2 years ago

“Big scammers with taking money second time from my account, without any permission, than returning it after 5-7 days. Who gives you right to take money second time, when it is already payed.”

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Posted 3 years ago

“My order was never delivered.”

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Posted 3 years ago

“Disgracefull company, no regard for customer whatsoever AVOID this company at all costs they take your money and then give you lame excuses after lame excuses for why your goods are late or not what you otdeted and in one chat the customer support agent ran away from our chat DISGUSTING”

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Posted 3 years ago

“I returned a phone back to Amazon UK. I had proof of posting. Amazon UK claimed they received the box and accessories but no phone. The Post Office weighed the return at 585grams. I have the proof of return. An empty box as Amazon claims they received weighs about 150 grams. I am a trustworthy, honest professional man yet Amazon UK won't enter any dialogue with me except to say return the phone. I did return the phone . Something seriously has happened at the returns end at Amazon UK but they won't investigate nor of course refund my money. I am thoroughly upset that this company that I've been loyal towards for many years treated my like a common thief. I've never experienced such negative Customer Service from a major company then I have with Amazon UK.”

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Posted 3 years ago

“A warning to all U.K. consumers. Do not purchase products from Amazon.co.uk unless you are certain that you purchase from “real” British businesses. The “invasion” of U.K’s retail industry began since 2012, as of 2021 there are more than 60,000 foreign businesses operating and selling to the British public. The products they offer on Amazon fundamentally breach British safety standards, all these sellers operate under the “umbrella” of Amazon.co.uk and eBay These foreign sellers pay Amazon.co.uk and eBay up to or more than 17% of their sales, this is an enormous income for Amazon.co.uk and eBay, actually this is the main Amazon income and is the seller fees who made Amazon and Jeff Bezos the richest man.... Amazon does not care of your safety, so please care for your self, purchase from real British businesses, or learn the hard way.”

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Posted 3 years ago

“Incapable of fulfilling Pre order. Over the Past Two year i have Pre Order books from Amazon on 16 separate occasions. Each and every time they have failed to fulfill those orders. Their only response has been "sorry for the inconvenience" and "we have escalated your concerns to the relevant department", but there has been no change what so ever. No improvement. One order took 6 months to be shipped. i have Zero faith in the Amazon's ability to fulfill per orders. Every time a fail, every time empty promises”

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Posted 3 years ago

“didn't get my chick fille”

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Posted 3 years ago

“i bought a product though amazon the part does not work and they are refusing to rectifier the issue as they like to seal your money as they know their sellers parts are faulty.”

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Posted 3 years ago

“One big scam, 10 products never arrived. All products got lost, waited ages, was on the phone with a lot of customer support agents, also on the chat. Cost me a lot of time, no products, no nothing. Waste of time and money. NEVER again. Didn't expect this horrible service from such a big company. How can you advertise products that you never deliver, what is the point of the convenience of an online shop? Did products arrive -> never”

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Posted 3 years ago

“Amazon’s customer service has deteriorated badly over the last few years. I have been a customer for over 13 years and will now only use them if I’m absolutely desperate. I ordered. Sat nav, from the Warehouse, so new it may have scratches etc. After initialisation I started updating it as it was well out of date for updates. 5 hours later I find it doesn’t do what I wanted as it was the wrong model. It did not have all the packaging, so fair enough. Return initiated and the service was exemplary at this point, except instead of just shipping a replacement you have to return and re-order. Done just that, so have now paid twice, item arrives and again it’s the wrong model, no excuse this time, clearly states it on the packaging. What should happen is that you get a refund once you hand it to their courier. But no, you have to wait until they receive it. The second item was received by them the day after posting, the original is doing a tour of the UK. Not my problem, it’s their chosen courier, so they should refund. I have money tied up which comes to more than the cost of buying it new and Amazon couldn’t care less. I’m left with one option after having previously complaints the CEO and that is to avoid using them. I have cancelled my Prime and Music subscription when it could have easily been sorted by sending the correct replacement and collecting the other at the same time, but customer service is no longer at the fore of Amazon’s business ethic!”

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Posted 3 years ago

“Still very inactive on the assault of my wife by your employee in front of my 12 year old daughter. Looks like you are the type of company that condone this sort of behaviour. Give me £5 and lock my account instead for daring to complain. Video doorbells don't lie.”

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Posted 3 years ago

“Amazon customer service is the worst i have ever experienced. Should be ashamed. I bought two tyres and because they did not have it in stock (but their website had it in stock when I ordered) they decide to not inform me and to instead send the completely different tyres which I did not order anyway, so I call amazon which arranged a pick up and now they say they have only received one tyre instead of two so they have now only refunded me for one tyre. I paid £300 amazon for these two tyres and I have sent them back but only received half of the refund. Amazon is just wasting my time and stealing hard earned money like this and they refuse to resolve anything and they just send a automated repeated message that they have only received one tyre. They next step now is to report SCAMAZON through to trading standards on this matter because I have also read many other people having this similar problem and as big as a company amazon is their customer service is non existent.”

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Posted 3 years ago

“Unfortunately I can’t give minus number, pay for prime and been waiting for delivery then I get tracking message saying parcel handed to resident which you would think is good, unfortunately I am the resident and I have most definitely not had a parcel handed to me !!!! Tried the customer support chat and that was a total waist of time I then requested a phone call, call connected and explained the the delivery driver has lied about the delivery and then they hung up, so rang again and explained the whole thing again, been told they will contact driver and “try” to get it delivered. You would think with the ridiculous amount of money Amazon makes they could afford to get good reliable staff and customer support. Been a prime customer for many years but think it’s time to buy from eBay and normal shops from now on,”

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Posted 3 years ago

“When I sign up for a subscription-based service, I'm notified when my subscription is about to end or renew. Amazon is the only business I know which doesn't do this. If you cancel your Prime membership, it actually changes the option to be notified of such a thing, you have to set it again. This is an anti-consumer practice and simply should not be allowed. It is the only setting which does not remain in-tact. This is entirely intentional as the setting has no use when you are not a Prime member, meaning there is no reason for the user to change it once they have set it.”

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Posted 3 years ago

“Don’t value your custom for over 15 years!!! Send out rude/inflammatory emails asking why your return products! Well if they didn’t send out faulty/poor quality items or not to brand standard, then customers would not have to return! Maybe they should familiarise their selves with the Consumers rights act 2015, of their customers have a right to return! Rude customer services!!! Won’t be my first go to point to shop going forward!”

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Posted 3 years ago

“i purchased a bag for 95 pounds amozon cancelled the order then said i repurchase for 145pounds absolute joke . call centre does not speak english to the point that you can understand .”

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Posted 3 years ago

“Fraud on Amazon App!!!!! I promised as a gift what the announced promised: Microsoft Surface Pro 7, with a Quad core I7, 16GB RAM, 512GB SSD, and what I have received is a much inferior and cheaper product. A Microsoft Surface GO 2. Luckily I understand a little bit about the product they are selling and I realized the fraud. Imagine how many people are getting purposely deceived by Amazon. I could by this product cheaper elsewhere but, naively I thought Amazon would be more reliable. Now they are offering me as the only choice a refund... well first I promised a product as gift and I am not interested in a refund; secondly they are still selling this item and deceiving people in this scam. Shame on you Amazon. I want my product, the one you are selling still and not my money back. This is a online purchase, so the only way for customers to check the product is through the item description. STOP THIS FRAUD NOW! #amazonnotreliable #amazonscam #amazonfraud”

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Posted 3 years ago

“The chat support doesn't know how to deal with customers.”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,243 reviews