Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,418 Reviews

93 %

of reviewers recommend Amazon UK

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Metrics

4.7

Based on 13,418 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 16th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon customer service is the worst i have ever experienced. Should be ashamed. I bought two tyres and because they did not have it in stock (but their website had it in stock when I ordered) they decide to not inform me and to instead send the completely different tyres which I did not order anyway, so I call amazon which arranged a pick up and now they say they have only received one tyre instead of two so they have now only refunded me for one tyre. I paid £300 amazon for these two tyres and I have sent them back but only received half of the refund. Amazon is just wasting my time and stealing hard earned money like this and they refuse to resolve anything and they just send a automated repeated message that they have only received one tyre. They next step now is to report SCAMAZON through to trading standards on this matter because I have also read many other people having this similar problem and as big as a company amazon is their customer service is non existent.”

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Posted 4 years ago

“Unfortunately I can’t give minus number, pay for prime and been waiting for delivery then I get tracking message saying parcel handed to resident which you would think is good, unfortunately I am the resident and I have most definitely not had a parcel handed to me !!!! Tried the customer support chat and that was a total waist of time I then requested a phone call, call connected and explained the the delivery driver has lied about the delivery and then they hung up, so rang again and explained the whole thing again, been told they will contact driver and “try” to get it delivered. You would think with the ridiculous amount of money Amazon makes they could afford to get good reliable staff and customer support. Been a prime customer for many years but think it’s time to buy from eBay and normal shops from now on,”

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Posted 4 years ago

“When I sign up for a subscription-based service, I'm notified when my subscription is about to end or renew. Amazon is the only business I know which doesn't do this. If you cancel your Prime membership, it actually changes the option to be notified of such a thing, you have to set it again. This is an anti-consumer practice and simply should not be allowed. It is the only setting which does not remain in-tact. This is entirely intentional as the setting has no use when you are not a Prime member, meaning there is no reason for the user to change it once they have set it.”

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Posted 4 years ago

“Don’t value your custom for over 15 years!!! Send out rude/inflammatory emails asking why your return products! Well if they didn’t send out faulty/poor quality items or not to brand standard, then customers would not have to return! Maybe they should familiarise their selves with the Consumers rights act 2015, of their customers have a right to return! Rude customer services!!! Won’t be my first go to point to shop going forward!”

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Posted 4 years ago

“i purchased a bag for 95 pounds amozon cancelled the order then said i repurchase for 145pounds absolute joke . call centre does not speak english to the point that you can understand .”

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Posted 4 years ago

“Fraud on Amazon App!!!!! I promised as a gift what the announced promised: Microsoft Surface Pro 7, with a Quad core I7, 16GB RAM, 512GB SSD, and what I have received is a much inferior and cheaper product. A Microsoft Surface GO 2. Luckily I understand a little bit about the product they are selling and I realized the fraud. Imagine how many people are getting purposely deceived by Amazon. I could by this product cheaper elsewhere but, naively I thought Amazon would be more reliable. Now they are offering me as the only choice a refund... well first I promised a product as gift and I am not interested in a refund; secondly they are still selling this item and deceiving people in this scam. Shame on you Amazon. I want my product, the one you are selling still and not my money back. This is a online purchase, so the only way for customers to check the product is through the item description. STOP THIS FRAUD NOW! #amazonnotreliable #amazonscam #amazonfraud”

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Posted 4 years ago

“The chat support doesn't know how to deal with customers.”

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Posted 4 years ago

“Amazon is going downhill rapidly. No point paying for amazon prime these days as literally nothing is delivered next day. Many items have gone missing in transit recently, never used to happen! Customer Services are useless.”

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Posted 4 years ago

“Horrible organisation and that will happily discriminate against those with hidden disabilities provided they don't offend those that have none!”

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Posted 4 years ago

“Order item before Christmas, item never arrived now I have to fight to get my money back.”

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Posted 4 years ago

“Terrible customer service, via web chat. No reply to complaints emails. Childs swing was bought from a marketplace seller. It became defective and unsafe to use. Swing broke after 7 months of normal use during British summer. Amazon claimed it was outside the 6 month statutory returns period and suggested contacting the seller. No reply from seller. Went back and forth to Amazon 3 times, who claim its not their problem. Tried to explain swing is unsafe and unusable and under consumer act, 'not fit for purpose and not met expected safety standard for child's toy', so refund or replace should be given. No help whatsoever, no reply to emails, rude and obstructive faceless web chat operators. I've held an Amazon account for over 20 years Nd spent thousands of pounds on there platform. Seems Amazon make enough profits that they don't need customer satisfaction.”

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Posted 4 years ago

“Considering the fact you guys lied to me about an instant delivery but still haven't gotten anything yet l will rather get what l wanted from (ganja-estates.com) because the are real and reliable thanks”

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Posted 4 years ago

“Disgusting customer service. I ordered 2x watches, upon opening my parcel I saw two watch boxes, but only one box had a watch inside, the other was empty! To my shock, I contacted Amazon immediately and they opened an investigation. After a few days, they asked me to file a police report, which I did. After sending them the report ID, Amazon said we will not be refunding or replacing since our records show both items left our fulfillment centre ‘complete’. To my shock, I did my own investigation and weighed the watch on its own and with its packaging, alongside the parcel box and realised my entire parcel which was 900 grams was missing about 70 grams which was the exact weight of the second watch that was missing! Amazon’s website also verified that one watch is 70 grams. Hence, I forwarded my findings to Amazon explaining my parcel should have been 970 grams and not 900 grams (all together), yet they sent me another generic email stating we will not be refunding or replacing! Now I’ve paid hundreds of pounds only for one watch. Tried calling various different departments and spoke to many managers but simply put nobody cares. My money is simply gone and I cannot do anything about it. In fact they’ve refused to look at my evidence and when I asked to see their findings, I got nothing back. They’ve literally taken my money and are refusing to do anything about it. I’ve asked many times to provide me a email so I could send them my findings, but nobody cares. I advise people not to buy expensive items as there is no guarantee you’ll get it, it never was like this, but this seems to be the new Amazon. As far as Amazon is concerned, as long as you receive a package at your address (empty or not) their job is done.”

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Posted 4 years ago

“An experience of a relative which is a year old. Still unresolved.”

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Posted 4 years ago

“Customer service & delivery drivers are sh** trust me. When customer service keep telling you to wait 2days its just means they can't be fuc***. Amazon drivers rather don't deliver to my door in a flat forcing kids and misses to go down stairs even if its heavy boxes or they just throw it by the exit.”

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Posted 4 years ago

“Didn't get the item, amazon prime is a joke”

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Posted 4 years ago

“I don't want amazon prime constantly shoved at me. Neither do I want you to tell me what I might like to buy or show me what others have bought. I want transparecy from sellers. I want decent products made in UK/Europe not a marketplace dominated by cheap Chinese products. And I don't want to be lied to by sellers trying to flog items with real fur stating it is faux fur. I don't need amazon and am closing my account.”

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Posted 4 years ago

“Terrible delivery, down for 1430-1630never arrived. Rescheduled for up to 10pm yet driver per Amazon tracker passed within 0.5miles my address twice before heading off elsewhere. Rechecked at 2000hrs driver been sat at costa coffee for 1.5hrs. 2100hrs still no delivery. Called customer service who although polute couldnt or wouldnt help resolve when delivery would take place. No contact with driver available no map tracker update available per service representative. Thoroughly dissatisfied at the professionalism of this company. As a courier man myself you dont send a driver with hundreds of pounds worth of parcels out and have no way of contacting them. Pathetic excuses”

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Posted 4 years ago

“wouldn't be bad if I could set up account you are a nightmare set up new email address always will never accept my emails or passwords do you want custom am I on some bad list I would be buying a lot from you I'm leavi g my usual address which is real and mine you can come to my home and see my emails yes it is being used by me”

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Posted 4 years ago

“Another not very favourable update I am afraid. I am now informed that I should expect delivery of my purchase on Wednesday the 23rd Dec. Exactly 10 days after the order was placed using AMAZON PRIME and a whole 3 weeks after the original order was placed... I wonder if Amazon have selected this date purposely knowing that by the time I work out that it wont arrive before Christmas, it will be too late for me to do anything about it? Or perhaps they have delayed my shipment because of the complaints I have submitted? Seems petty but at the moment I feel that anything is possible. I will of course update on Wednesday (if not before) when I do or dont get my delivery.”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,418 reviews