Name: Amazon UK
Rating: 4.66

“Item was not delivered. Tracking said it was delivered to the resident... which Amazon said was an error and that it would arrive the next day. The next day a different Amazon employee later admitted this was not true, as it had been lost the previous day. There are currently literally 100s of incorrect Amazon parcel deliveries in our building complex (with concierge confirming dozens of items stolen), and Amazon is refusing addressing the issue. If I could, I would give 0 star.”

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Posted 4 years ago

“Absolute ripoffs and sly and devious and wouldnt recommend these as customer services is a joke .”

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Posted 5 years ago

“Bought "Al dente 3 premium edition" expecting to be the latest edition (2019) as specified on the title/description but I found out it's a 2018 edition. Very disappointed from the poor service of Amazon!”

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Posted 5 years ago

“Irresponsible (COVID) If it wasn't because of covid I wouldn't write this review but I am so angry. I ordered "Carex Dermacare Aloe Vera Antibacterial Hand Wash Pack of 6" for myself and my sister to two different addresses. Mine turned up perfectly in good packaging but my sisters just turned up as a single bottle!! £6 for a single bottle. I contacted their online chat customer services and I was told to return that single bottle!!! Like I said if it wasn't due to covid I wouldn't be so angry but my sister hardly goes out of the house due to the worry and ENGLAND are currently on LOCKDOWN. Putting her life at risk because someone at Amazon messes up it a joke. I could go on and on about how this is just Ludacris this is but what's the point.”

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Posted 5 years ago

“About 2 weeks ago I bought a phone from Amazon because mine was broken. After 4-5 days, I received a completely different and cheaper phone. Then I started the return process. Now after 2 weeks still waiting for return then I will buy again and wait wait wait. I can't use the sim card which has internet now and for my computer's internet connection, I am paying money everyday. I want a solution from amazon, contacted by chat but it always says your money is safe with us, it will be refund, bla bla. Can't tell my situation because the person you think real is a bot. Always says the same words. I hate Amazon and won't buy again. They don't fix their faults and people losing money.”

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Posted 5 years ago

“Ordered groceries through amazon , you can now shop ar Morrisons online through amazon, was overcharged. Didnt get the refund i was promised then when i contact them they suggested i do even more leg work by contacting my bank and calling amazons payment dept after i had already spent over an hour in total on live chat. A total waste of my time. I wouldn’t recommend ordering morrisons groceries through amazon. Even though its free delivery if you have amazon prime. It is not worth the hassle.”

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Posted 5 years ago

“I have contacted customer support re a login issue. So far hey have totally ignored me for 2 days. They have NO customer service. Do Not Use Them.”

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Posted 5 years ago

“Amazon delivery driver just literally threw my partners parcel through a window at our house rather than ring the door bell or knock on the door He is lucky he drove off before I got outside”

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Posted 5 years ago

“By far the worst customer service I have ever experienced, won’t answer emails and make up excuses on their live chat as to why they cannot answer your question or resolve your issues, very poor from such a large supposedly reputable company”

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Posted 5 years ago

“Amazon couriers keep dumping my parcels on my doorstep (which is right next to the pavement) and then leaving before I can answer the door (no more than 30 secs). My account page states "Parcel was handed to resident" - which is a lie. Amazon delivery is the pits.”

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Posted 5 years ago

“USELESS & INEPT !! Amazon doing what Amazon does best !! I mean really is it that difficult to teach your staff if you only pack one side of a box the other side of the box has a 99% chance of getting broken ?”

Amazon UK 1 star review on 22nd September 2020

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Posted 5 years ago

“Refunds sent a month old laptop back as it was fulity and yet I have to wait 2 weeks for my money when need laptop now for daughter GCSE and they don't care”

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Posted 5 years ago

“I contacted the customer service department because my account was locked and i explained my situation and they were to get back to me with 24-48 hours. It has been for 4days and I have not heard nothing. I had explained that I recently moved from toronto, canada to birmingham, UK study for 2 two years. However, my credit cards were declined because my postal code had changed. I contacted the credit card company and resolved the issue. But my amazon accounts were never unlocked. I will never purchase anything from amazon again. Worst customer service I have ever experienced I had even emailed and provided documents to prove my identity. I was relying on this site to get most my essential delivered to me while I was quarantining here this is was extremely disheartening.”

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Posted 5 years ago

“Awful customer service, lost orders, delivers that don't happen.”

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Posted 5 years ago

“I was meant to receive a delivery today(15/09/2020), i live in a flat, the delivery driver rang the bell and more or less ordered us to come downstair to get the delivery saying it was very heavy, i went downstair to get the delivery and i don’t mind going downstair, when i went to get the delivery, i had three deliveries 1.baby wipes(not even heavy or big as he discribed) 2. wax(not even palm size and 3. wax strip(again not even palm size). he handed me the biggest of all baby wipes then i told him to put the rest two on top and asked his name, he straight away refused to give him name, made racist comment saying you are asian and all that and snatched the delivery that was in my hand saying you are complaining why should i give you saying i will call the police, at that point even the neighbour was shocked as she saw what was has happened from the beginning and she said she only asked you for your name, he started threatening and left also took the packages, when i look at my amazon order said it was cancelled by me which was not cancelled by me, i tried to make a complaint through live chat as it was impossible to get to customer service through phone call, and even the chat all they did was transferred from one person to another, i told them i do not want that person come and deliver again as we have elder and children living with me, they can’t even do that. they just did nothing i asked for chat reference, they did not even give me one. nothing, i am scared of that man harming my child and family if he ever does the same. and i got nowhere with the complaint. if there was any lower rating i would have given the lower rating than the one star.”

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Posted 5 years ago

“Promised a delivery time, but emailed me on day of orginal delivery time to put back another 3 days, then email me to say they have split the deliveries to gurantee that date? forgetting they should of delivered it already, rang customer services, apologised, tried to say they had tried to deliver but i wasnt in, cut him off before he could finish as i have been at home all week and tracking shows no such attempt, then offers £5 and apologises because that the maximum he can offer, then speaks to a manger, alledgedly, says the systems went down all day at despacth centre, even though i had deliveries on the days this catastrophic failure was meant to have happened, then tells me he will put £10 credit in my account because that is the max he can offer!? what? wait, they upped the max in the last 5 minutes? i felt insulted and asked for somebody who deals with complaints or for someone to ring me regarding the issue, goes away, comes back and says he will send an email with complaint form etc...what was sent was a customer feedback form....absolute joke, i have raised an odr amd will fill every feedback form i can find, at no point this week was i informed of any changes or failures but they think thats fine, i am just one person after all.... just lies and scripted reponses”

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Posted 5 years ago

“Promised a delivery time, but emailed me on day of orginal delivery time to put back another 3 days, then email me to say they have split the deliveries to gurantee that date? forgetting they should of delivered it already, rang customer services, apologised, tried to say they had tried to deliver but i wasnt in, cut him off before he could finish as i have been at home all week and tracking shows no such attempt, then offers £5 and apologises because that the maximum he can offer, then speaks to a manger, alledgedly, says the systems went down all day at despacth centre, even though i had deliveries on the days this catastrophic failure was meant to have happened, then tells me he will put £10 credit in my account because that is the max he can offer!? what? wait, they upped the max in the last 5 minutes? i felt insulted and asked for somebody who deals with complaints or for someone to ring me regarding the issue, goes away, comes back and says he will send an email with complaint form etc...what was sent was a customer feedback form....absolute joke, i have raised an odr amd will fill every feedback form i can find, at no point this week was i informed of any changes or failures but they think thats fine, i am just one person after all.... just lies and scripted responses”

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Posted 5 years ago

“Usually Amazon is a convenient and good platform, but when things go wrong it is really miserable. I am now considering not making any new purchases. Long story short: I have made a return of 6 items via Royal Mail and I have a receipt for 1.2 kg parcel. Amazon claims they receive only 2 of these items (although they weigh only 450 grams!) and now they want to charge me for these 4 missing items! What is worse, I have received this news only 1 month after I made my return! I had to have many chats with agents, which are not helpful and I get useless emails. Another instance: My return to Hermes took more than 3 weeks to arrive to Amazon. And I have spent many hours in chats once again! All of this takes so much time! Amazon sometimes leaves parcels right at my door on the busy street, so they can get stolen. Reviews on Amazon are frequently fake. It is often so hard to find quality goods via search there. Due to these and other issues, I am considering to be very careful with any new purchases off Amazon.”

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Posted 5 years ago

“You have stolen £450 from my account without my permission. I returned a hot tub and provided the tracked return info which you paid for but today you stole £450 out of my account and left me with no money due to your error. You say you will return money in 7 days. Which is ridiculous when payment can be made immediately by bank transfer. You then just send me an email to say refund processed but status still showing that product must be returned so probably take the money again in 30 days. Your customer service staff are useless and don't care at all. They just ignore you and cut the conversation. Disgrace will be certainly taking this further to trading standards etc”

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Posted 5 years ago

“Always find better deals out there with the added advantage of free delivery Not an Amazon fan”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Amazon UK Reviews