Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,427 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Write reviews for good service received and Amazon refuse to publish. Bad company best avoided.”

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Posted 5 years ago

“I done an order, my adress was ok,the carrier don t bring the pack,Amazon uk putting badly my Adress, so the Pack is blocked to the carrier,amazon done nothing,i contact amazon but they done all to block your request and doing ABSOLUTELY nothing”

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Posted 5 years ago

“Bought 2 items from amazon for £24 to get free delivery, my credit card has been charged for £29!!? presumably the extra £5 for delivery? - THEIR TERMS WERE BUY ANOTHER ITEM TO TAKE THE ORDER ABOVE £19.99 TO QUALIFY - NOT HAPPY - NO MEANS OF CONTACTING THIS FIRM - I WILL BE DISPUTING THIS THROUGH MY CARD ISSUER - THEY ARE NOT EVEN WORTHY OF A 1 STAR RATING!!”

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Posted 5 years ago

“I pay for prime as its supposed to be next day delivery you then order a item and after you get a email saying a different date and a time this is the type of company i wouldnt recommened to anyone to pay to join even sellers on there sell there products on ebay you will find and slightly cheaper i actually had a item from florida faster than that from amazon hence to say amazon is a company that i tell people to avoid very fast for taking money out of your account aswell”

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Posted 5 years ago

“Customer service is no help what so ever”

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Posted 5 years ago

“Ordered a ebook reader for my holiday, the package was left outside and never received it! Called amazon to explain, said they would call back the next day! They never called and an automatic service ordered a new one that would arrive nearly a week later! Even though I pay for prime! I tried calling for 4 days to explain this and there was a problem with the lines! I finally got hold of them on the day I was going away! Customer service was absolutely pointless, she cancelled my order and prime without even acknowledging the issue and no apology! Will not be going back to amazon”

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Posted 5 years ago

“I bought a professional Canon camera from the Amazon Warehouse section as second-hand but very good condition. When I got the item it wouldn’t even turn on, the battery was fully charged and all options had been exhausted. I thought the return process would be as simple as any other order but no - the only option is a Hermes collection for sometime “in the next business days”. So basically all of us who work 40hrs a week are stuffed, and Amazon are asking me to pander to the courier’s vague, whenever-we-feel-like-it, schedule. The livechat adviser seriously suggested I leave a £300 camera with a NEIGHBOUR to collect or even worse “in a safe place” (AKA out on the street) with a note attached! Honestly you couldn’t make it up - take some bloody responsibility for your faulty product Amazon!!!!”

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Posted 5 years ago

“Fraudulent activity on my account back in March 2020. Spent hours on the phone getting this sorted. Now received email stating that the item from March can’t be paid for so they’ve closed my account. I appreciate that the fraud side of things need to be looked in to but so frustrated with Amazon as this should have been sorted 5 months ago! Also have all my music devices and alarm clocks with Amazon and my Kindle too, which can now not be accessed for up to 48 hours due to my account being closed. 😡😡”

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Posted 5 years ago

“They sent me wrong item and couldn't issue a refund. Poor service!”

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Posted 5 years ago

“I have ordered and item on the 29th of May. Even though the item was on stock when i ordered it,I did not get a delivery date. After a month still no delivery date but what is worst,the did not contact me to say there's something wrong. I have then contacted them every day spending at least an hour on chat with them trying to get this sorted / escalated. in the end they gave said that i have NO choice but re-order the item as it was stuck in their ordering system..bla bla bla. I have then re-order it on 2nd of July 2020 and was re-assured that a manager will personally be monitoring this and will update me,,guess what?! nothing happen till today when they have asked me to re-order the item as is stuck in the ordering system !!! UNBELIEVABLE !! They don't even know the history of it. I never had to deal before with their customer services but I have to say that this is the worst customer services I have seen in my life! People on their end failing over and over to do basic customer services and they're probably still being employed!!”

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Posted 5 years ago

“The plugs are two pins not 3 pins uk standard this needs to be put on the product specification, as electrics and water do not mix relating to the lazy spa, returned the product and now has been lost, £630 + I have also paid £79 for returns. when the product is not to specification why is the ownership on the customer, also it is impossible to contact amazon and also the third party who sold the product emails no reply, no phone numbers. Ps you are on your own”

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Posted 5 years ago

“Buying off Amazon they give a 30 day Amazon Prime trial that you must cancel or pay for forever, if you want it or not. Sharp practice and I contacted the Ombudsman.”

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Posted 5 years ago

“Both my accounts business and personal have been locked, the last email said it is because of the billing address and delivery address do not match their records. I have sent countless emails to them during these locks. Verified my card countless times. When your account is locked you can not access any information in it and it is impossible to talk to anyone from Amazon. I phoned their number that is on Google, the rep, said he can not get access to my account, cannot pass me on to a supervisor without access to the account. The complaints email address just returns with a generic message saying they do not answer emails to this address. I also wrote a complaint through Resolver which has also generated the generic email reply. I am disgusted with Amazon and every time I get an email from them saying this or that I feel stressed to boiling point. Was a happy customer for years. The experience the last month has left me feeling sick. I hope they rot!”

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Posted 5 years ago

“After being an amazon customer for years, Amazon have removed all of my reviews and the right to ask questions, leave ratings or seller feedback. I have emailed numerous times, contacted live chat but just get an automated email back every time. They have also told me I would receive a refund for a wrongly advertised item but I never received one. Their customer service is terrible!”

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Posted 5 years ago

“Hopelessly inadequate """"customer service""""" For a few months now, I have been receiving order confirmation and order dispatch emails which show the order number and amount paid but not *what* has been bought. I've now raised this with Amazon twice. The first time, the agent had no clue and tried to fob me off by saying that I could always log in and see my orders. Then he said he'd "escalate it". And promptly did nothing. The second time, the agent had no clue and just dropped my chat completely, leaving a colleague to pick it up. That person was a little more diligent and at least managed to get the order emails showing in HTML. But then I did an order and realised the problem was STILL THERE. I'm afraid the issue is one of staffing and knowledge of English. We all know what a bloody disaster Indian call centres can be, so why are these still being inflicted on us? That's a rhetorical question by the way. We know why. Because Amazon is being cheap. Amazon is so big, it has the belief that it's unassailable. And it doesn't care what its customers think, it just wants to save money. At the moment, you can't even e-mail Amazon. It used to have a carefully buried customer service email address which, if you could actually find it meant you could deal with them in detail and in writing. Now, for some reason, there is a problem with that system and you can only chat to them, which leaves the way open for cretins like the ones I've dealt with to just drop the chat or make up silly excuses. I buy stuff from you every day, Amazon; either on personal or business account. So sit up and take notice, or I'm going elsewhere. Absolute rubbish.”

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Posted 5 years ago

“Could not track order as order number wrong contacted customer services who were as useful as a chocolate tea pot. I will cancel my account and never use Amazon again”

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Posted 5 years ago

“When I was buying something from amazon I've decided to select one of their Amazon Hub Counter near my job so I would be able to pick it up after work on my way home and I did not use my address because no one would be home to accept the package. I selected 51 Station Road - it is a 24/7 convenience shop near Willesden Junction Station. I got all the message - disached, on your way, it will be delivery today. Out of the blue I got two difference messages from Amazon 1 - Your purchase has been cancelled. 2 - Your parcel was not delivered because the Driver could not access the door of your house. 1st contact with Amazon Customer Service - the person told me the cancellation message was a mistake. And the driver did not deliver the parcel because the shop was closed. I went to the shop myself to talk to the owner and what he told me got my by surprise. Owner - I am sorry but I am not an Amazon Hub Counter, I've never applied for it. They put my shop address down on their list of places where parcels can be delivered and never notified me of anything. After that I spoke with 4 different customer services and noone of them were able to sort out their mess. They told me to wait 24 hours (What I was not pleased with because I need the package asap) It has been 24 hours and do I have the parcel? NO If you are selecting a pick up point, amazon hub counter or locker, maybe you should go there first to make sure they know they are one.”

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Posted 5 years ago

“Very poor delivery service. Drivers that lie about "attempted" deliveries, "next day delivery" takes 3 days to be delivered.”

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Posted 5 years ago

“Total rubbish service Keep putting me on Prime And cancelling it is a nightmare Do not want Prime Cannot get in touch to cancel it Stick to ebay easy safe to use”

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Posted 5 years ago

“I usually don't get a bad service from this company but once I go for something big here we go with issues. I bought a phone for my girlfriend without telling her, to surprise her; but the biggest surprise didn't come from me but from Amazon itself. Instead of a Huawei p30 I found a bloody 12 pounds door chime!! I kept patience and retained myself from writing an awful review like this one but the customer service has been worst than the mistake on the item. I ordered the phone end of May and by the 3rd of June I sent it back as it was the wrong one. Today 18th of June they are still processing my refund and every time I contact the customer service they are just unable to give me an answer, just delay the refund. Now, here I am waiting for a refund and to rebuy the phone from somewhere else.”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,427 reviews