Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,427 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an item, paid up front. item did not arrive then had to chat online to try and resolve problem to be told I have to wait another 7 days to get money back..pathetic”

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Posted 5 years ago

“Ordered garden furniture didn't hear anything so phone and was told delivery would be next day so moved everything out of the way removed fence panels out took time off work Onlf to receive email on the day to say sorry no stock will be a out 3 weeks what a joke off a company make loads of money for being incompetent had too give 1 star too leave a review be warned was for a birthday surprise 😡😡”

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Posted 5 years ago

“Diabolical service at Amazon logged on and offered £10 discount if downloaded app. Did this followed details placed order for £30 plus no discount given full mount taken. Tried talking to customer services via web chat waste of 2 hours basically inferred I was an idiot. Money was taken within 30minutes which according to them shouldn’t go until goods despatched, Wrong. Will not be purchasing from this company again. Given 1 star as cannot give no stars.”

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Posted 5 years ago

“Poor customer service. I was charged for the fast delivery even if I have amazon prime. Tried to speak for a while with Vishnu through live chat and because he couldn't sort it out, he simply left the chat.”

Amazon UK 1 star review on 31st May 2020

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Posted 5 years ago

“been using Amazon for years, customer service is HORRIBLE. My account has been hacked and I was promised that they would sort things out and to wait 48 hours until someone gets back to me. 3 weeks later I still haven't heard anything, however I must have chased them at least 5 times and they keep telling me to wait for another 48 hours. RIDICULOUS!!”

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Posted 5 years ago

“Have been a Prime member for years but recently I am being asked to pay for non-existent service. Appreciate that we are living through unprecedented times but that is no excuse for treating customers this way. My order, fulfilled by Amazon itself, was going to take longer to deliver (almost a week) as they are prioritising other deliveries. Fair enough but the evening before the actual delivery date I received an email telling me that my order will be delayed by another 4 days. If I had known this, I would have cancelled my order but this option is no longer available as Amazon has already sent the item. Customer services cannot be reached by phone only via chat. It takes the customer services rep a tremendous amount of time to respond and no real solution is given. Just empty promises about contacting the delivery company to ask for expedited deliver. One day later and no delivery attempt has been made. I check the order status and to my surprise I see that delivery is delayed even further (no actual delivery date given). Reason given - "Delay in delivery due to weather or natural disaster"!!!! The sun is shining and last time I checked the news, the UK was not plagued by any natural disaster. I have now been waiting for almost 1 hour for the customer service rep to respond to my message on the chat without any success. Who knows when my order will arrive - very disappointed by this lack of service. Unfortunately, this is also not an incident as more of my deliveries have been delayed recently and delivery times are already a lot longer than normal. I for one will not renew my Prime membership, there are better streaming platforms out there and more than enough online retailers that provide a better (and often cheaper) service.”

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Posted 5 years ago

“Worst company ever, in these difficult days every company has been patient with their customer and has been supportive and understanding whereas Amazon, the richest company in the world have been cumbags and nasty. They closed my Amazon credit card account and passed it to a debt collection agency instead of giving us a freeze or payment holiday. Never in my life will I ever buy anything from Amazon or use any of their services and I will make it my life's mission to discourage everyone I know not to use Amazon, the shittiest company ever.”

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Posted 5 years ago

“This is the worst company ever in my life I I have had to deal with, I have purchased several items, amazon have charged me twice for 2 items, It has been over 6 weeks and I am still waiting for a refund, Amazon are adamant they have processed these refunds but there is no record of it, they can’t give me any evidence, I have spoke to my bank several times and no trace of any refunds, I am not getting anywhere with amazon, I shall be taking this further to an ombudsman because all amazon are doing is lying and scamming people, be aware everyone”

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Posted 5 years ago

“I have been an Amazon customer for years, impressed with range and value of products however when it comes to making a complaint or if you need help with an issue then different matter altogether as customer service is totally lacking, infact disgusting customer service. I Paid £300 for what turned out to be a faulty Nintendo switch in December. I Was told to return to repair centre.... problem is I had to find a company willing to carry it as it contains lithium batteries, this proved difficult. In addition coronavirus has meant that whilst at home I have no facility to print a label... apparently amazon don't have facility to print a label either, hmmm major global company don't have a printer. They then issued a refund and asked me to return item without discussing this with me 1st and told me to purchase another one, surprise, surprise none in stock. Over £200 worth of games bought for a console that doesn't work, cant be repaired and unable to purchase a new one. Customer service live chat went on for over 2hrs, at least 5 advisors in that time, none of which listened or offered a reasonable solution, they gave me contradictory advice and then they ended the chat and in doing so also deleted the thread so no incriminating evidence about the poor way it was dealt with! Difficult times I appreciate but for an outlay (games and console) of £500+ I expected more support. Disgusted, furthermore there is no procedure to actually complain about customer service or in my case lack of.”

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Posted 5 years ago

“Just canceled my prime. No point in paying for a service that fails to deliver. Joke of a once decent company. eBay has become a far better and more reliable way to shop. Will avoid Amazon from now on.”

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Posted 5 years ago

“Soccerstar.biz This product should not be advertised as being for all ages, as it is just for young children. Very disappointed and have been able to let others know that it is poor value for the money and not to purchase the comic themselves. Will continue to let consumers know that this is for young children only and expensive for the quality.”

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Posted 5 years ago

“worse experience ever, shopped with them over 10yrs, had a hard drive go faulty, just wanted a replacement, they refused and only offered a refund, nothing to do with prices had nearly doubled since bought item, was give false advice, passing the busk and say contact company that makes item to see if replace, i will never shop with them again”

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Posted 5 years ago

“They allow people to duplicate your account and do nothing about it”

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Posted 5 years ago

“I no longer have access to the email registered with my prime account, it tells me to seek help through the app, the app wants me to sign in and send an authentication code to said email address lol. Your customer service phone line is down during the pandemic. I have no means of resolving this issue unless somebody from Amazon can contact me.”

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Posted 5 years ago

“HGV drivers can not read. Every evening several Amazon prime HGV enter Winwick Lane in Lowton A579 WA3 1LS toward the M6 motorway. How drivers constantly ignore the 4 separate 7.5 tonne weight limit signs prior to entering the lane is totally beyond me. What's more the company take no action. No matter how many times I contact them.”

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Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY ordered fishing lures on 16april through amazon prime . they were marked as detached following day and estimated delivery was 20th -23rd april nothing came on 23rd april so j rang onogo and was told sombodey will call you back . nobody did . on 24th april 3 out of the 5 packs of lures i ordered arrived . i gave it another couple of days more to see if the remaining 2 packs would arrive but nothing did . back on the phone all day on 28th april it was a silly answering message that hung up on me every time.i finally got through at 5.30pm to be told sombodey will ring me back asap . to which nobody still has . my money has been taken and i have only received 2/3 of what i have pay for COMPLETELY FEEL RIPPED OFF”

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Posted 5 years ago

“I bought a watch which was already loosing time when I received it within two days. Amazon seem to have a return service which prevents you returning goods so that in the end you give up and you loose your money I have just given up !!!”

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Posted 5 years ago

“Negotiating a refund on your website is painfully pathetic. Probably deliberately so - most disgusted!! Not sure I want to do business with you anymore...”

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Posted 5 years ago

“This is ridiculous service! I think amazon in UK lost something definitely! I ordered the gaming mouse with a defect it didn't work properly, they didn't want to send me working one they said I will receive a refund in 14 days...After that they informed me that I need to wait another 5-7 days. I am a gamer and streamer I need a working mouse. It's just SAD what they are doing, they service is worth nothing now. I was speaking with people on their chat. Rude and they didn't want to give me a address to leave an official complaint. I am paying 3 years for amazon prime, ordering everything on amazon, now I will NEVER order something from UK amazon!”

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Posted 5 years ago

“I have used Amazon UK a lot and have never had an issue that hasnt been sorted by the CS team. this changed yesterday when i had to contact Amazon customer services. they had me running around in circles, didnt seem to understand my problem and i was passed from agent to agent none of whom were helpful. I think that these people are employed to anger and frustrate customers so that they drop their concerns. the customer service agents contradict themselves and at the very best are uninformed at worst liars. I have cancelled all of my memberships and am looking to make a complaint however as complaints are investigated by the customer services team that the complaint is about i cant see it getting very far.”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,427 reviews