Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,427 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting all day yesterday for my parcel to arrive and now been told it might arrive today. Waste of time and my daughter's surprise has been ruined! Amazon make it very difficult for customers to contact them to get a genuine answer. At least give me an answer if my parcel will arrive today I can cancel if it wont or I'll end up waiting at home all day when I've got other things to do. Not the first time this has happened either.”

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Posted 5 years ago

“Poor user experience and very difficult to update new credit card. Managing the Account details is difficult and confusing. Mobile App is awful and had to use desktop to do what I needed.”

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Posted 5 years ago

“Horrible service. Had a package sent to Oxford. Was never able to retrieve the package because was Headington hub was closing and package could not be retrieved. Have spent days trying to correct problem. Have been getting the runaround. Was told the only solution was to give me a credit and requested that I reorder. Never want to deal with amazon uk again. A terrible service!!! Beware.”

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Posted 5 years ago

“I do not know what is going on with them, they did not bother to deliver a huge package at my flat number because obviously they were bored even to use the elevator and they left it in the reception. I am pregnant, my husband was at work and I had to wait for a neighbour to help me with the package. When we explicitly say a flat number we have a reason to do so. Terrible service.”

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Posted 5 years ago

“Absolutely horrible experience. Avoid Absolutely horrible experience. Have placed order Marc Jacobs glasses WHITE WHITE WHITE !!!!! And did receive red ?! Completely different model , have contacted customer service , nothing they can do !!! No replacement offered as they out off stock , when I placed order they they clearly been in stock . Offered 5 £ off as a credit , won’t be using them again . They do claim 85 % accuracy in they orders , I don’t think so !!!”

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Posted 5 years ago

“Hi I bought a shower from amazon that is from your shop, it says 1 day delivery prime amazon, I have been waiting 4 days I stayed in all day Monday and all day Tuesday the company they use Hermes said they attempted delivery which is a lie because I am waiting for my product all day and no attempt was there to deliver or I would have it now, I need this shower as my plumber is going to install for me as I have a date set, if I don’t get today I will cancel my order you will lose money and a customer, can you get onto amazon or helmes for me to get my order delivered today as I am on my house all day today waiting for my order I am very angry with amazon as this is unprofessional they say 1 day delivery so why am I waiting 4 days”

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Posted 5 years ago

“i have not ever ask to get prime deliver.they charged it. its a trick DODGE business.”

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Posted 5 years ago

“I’ve had a very bad experience with amazon customer service. I’ve purchased google play cards on amazon, it was hacked and I couldn’t redeem it as it was already used!! One candidate at Amazon customer service promised to refund me all the money between 5-7days but they never did! They wasted my time for 2 weeks to do their investigation. Every time I get in touch, they’d promised to get in touch within 24H but it took days! I’ve requested a call from them this morning, as they’ve promised someone will be in touch shortly, no one did and I had to call them by the end of the day! Their decision was (these cards were redeemed “obviously they don’t care who redeemed it” and I am not entitled of a refund) and I had to contact google again to request a refund! Their advice was to get in touch with my bank and request a chargeback, what a joke”

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Posted 5 years ago

“Horrible customer service.No one seems to know what is going on. They are very slow with getting items together and sending them to you. Half my order is missing and I keep getting customer service reps passing me on to others who seem like they know nothing.”

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Posted 5 years ago

“Dreadful customer service: staff are rude, lazy and incompetent. Voting with my feet.”

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Posted 5 years ago

“Ordered item from amazon that was claimed to be brand new and high quality. Item came and was clearly second hand and worn out. Tried to leave a review and amazon blocked it. Seems you cannot leave a bad review. The following is the reply i got. " Thank you for submitting a customer review. Thank you for submitting a customer review on Amazon. After carefully reviewing your submission, your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines: Amazon Community Guidelines " Here is the review i left. " from An***** on 11 February 2020 New item ordered and second hand worn out item received. When I order from Amazon I expect to receive a new item that is fit for purpose. This arrived today and is clearly a second hand item that has plenty of wear on it. Do not trust this seller. " This is the item and seller. MIG Wire Feed Roller Drive Wheel Feeder V KNURLED Guide Welding 0.6/0.8/1.0mm (0.6/0.8-30mm V) by Static Arc”

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Posted 5 years ago

“Lies,Lies,Lies Three hours Later my account has still not been closed, just going around in circles they will not close your account when requested. Buy from Ebay it may take longer to arrive but you get what you pay for”

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Posted 5 years ago

“They made changes to my payment details without my knowledge or authorisation (something they should not have access to do). I raised a ticket for suspected data breach, they spent 2 weeks telling me they were investigating and would update when they knew more. Then in the end they refused to provide me with any information on the outcome of the investigation and closed off the issue by issuing me "goodwill credit". Do not trust them with your card data! They obviously had a breach but didn't want to admit this, so tried to silence me by issuing some credit. I've reported them to the Payments Regulator!”

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Posted 5 years ago

“I order 3 books from amazon co U.K. For 72 dollars some change. I never receive what I pay for. I can't get contact with anyone. This was my first experience using this service I feel like I got rip off. No response from amazon co U.K. I feel that Amazon should receive no stars. No one reach out to me. No customer service I feel like I should receive a full refund. If I don't receive full refund I am done with Amazon co U.K. I never receive my delivery.&”

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Posted 5 years ago

“I ordered BG700 and received BG600 which is cheaper than my original order. When I posted the review Amazon removed it. Not happy customer. Amazon is loosing customer.”

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Posted 5 years ago

“I really just dont understand why this company is so popular Every time I order off them something slips up. They offer me offers that never materialise and are full of loop holes Dont need to boycott because every time I use them they remind me why I stopped using them the last time. Ring customer service and they just say I am here to help you and do absolutely nothing to help you”

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Posted 5 years ago

“Order not delivered. No update on whereabouts had to ask for a refund 4 days after it was due as nothing was happening. Then guess what another order has failed to turn up on the last day of the delivery slot.”

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Posted 5 years ago

“Difficult to get a refund, the orders stated delivered even when not been, customer service completely not trained to the standards and rude staff working there. Cannot recommend.”

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Posted 5 years ago

“If it was possible to give Amazon no stars, I would. I bought an item through them as a Christmas present. The fact that the seller was in China was not apparent on the Amazon site or I would not have bought from them. The item arrived, late and incomplete. Attempts to get a refund are ongoing - the seller is employing delaying tactics and clearly has no intention of refunding my money. And Amazon? They send inadequate requests to the seller to get on with it but once they've sent those there is no checking ongoing progress (or lack thereof). I'm fairly sure now that I will have lost my money, and I will NEVER buy through Amazon again.”

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Posted 5 years ago

“If you don't use Amazon Prime it seems that delivery times are getting longer and longer, even if items are shown as being in stock. It used to be that it would take a few days, now I have ordered in stock items on 5th January and the delivery date is 3rd to 29th February. They e-mailed me to say that they were delighted to advise me that these dates had been brought forward from 9th February to 5th March!! I went to change the order to quicker delivery and they wanted over £90 postage and packing. Needless to say I didn't bother. In future I will try and source a better supplier.”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,427 reviews