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Amazon UK Reviews

4.7 Rating 13,410 Reviews
93 %
of reviewers recommend Amazon UK
Company Reviews Questions Metrics
4.7
Based on 13,410 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Christine
Unverified Reviewer
“I use Amazon a lot and have been a loyal customer. That's why I don't appreciate that they have lied about delivery dates, wasted my time, yet took my money. I placed an order on Friday and it said it'd be delivered on Wednesday. On Monday, it then said that the delivery would be either Wednesday (today) or Thursday. I needed the item by today as I'm going to the airport tonight and the product is something that is difficult to buy in England. On Monday, on the helpline, they advised that I cancel and order again under the one-day delivery service. New guaranteed arrival date was today. This morning, however, the advisor on the helpline said that the guaranteed delivery date had been changed to tomorrow. THE CLUE IS IN THE NAME, "GUARANTEED"! I told her that if it was coming tomorrow, it was no use to me as I am flying tomorrow morning at 6am. I asked to cancel, she kept saying that maybe I could just wait a while, bla bla bla. I explained that I didn't want that because if it is delivered while I'm away, why should I carry it to the post office to return it? I'm so annoyed and disappointed with Amazon, they've wasted my time, messed up a surprise present for my boyfriend who I haven't seen for 2 months and been dishonest.”
Helpful Report
Posted 5 years ago
Rosaleen Boote
Unverified Reviewer
“Shambolic service. Customer service dreadful and constantly told lies about my order. Told item was 'lost', next thing it's on its way, this has been ongoing for over a week. Been a consumer for over 10 years but will be closing my account and never use them again”
Helpful Report
Posted 5 years ago
Iain Moss
Unverified Reviewer
“I am paying for Prime for 1 Day delivery and wasting my money as on several occasions over the last couple of months the service is so bad I always get a so sorry your parcel is delayed it will be with you in a couple of days and contacting customer service is a complete waste of time as they couldn’t care less about customer service”
Helpful Report
Posted 5 years ago
Yaroslavio Berac
Unverified Reviewer
“utterly disgusting service never buy from them they want it and do it, it’s impossible to prove their case will be left without money and in a bad mood! Too bad you can't punish this company complete chaos never buy on amazon”
Helpful Report
Posted 5 years ago
Mg
Unverified Reviewer
“Delivered to wrond address”
Helpful Report
Posted 5 years ago
Jeanie Lau
Unverified Reviewer
“Customer service had gone down, it could be that they are cutting cost to increase profit, they now don't offer free return if you changed your mind, and they don't care if you bought the item for a higher cost, they just put the price down the week after... :( I would be looking to shop elsewhere since they don't offer free return service which most online shops do.”
Helpful Report
Posted 5 years ago
Dave Ormond
Verified Reviewer
“Warning if you order anything of value and the courier decides not to deliver or deliveries somewhere else AMAZON will use every excuse known to man not to refund you 1. No signature has not to been obtained. 2. Tracking info states delivered to a (shed) I don't have a shed. 3. Amazon told me to wait for 72+ hours. 4. I need a crime number from the police. 5. Check with neighbours. 6. Reported missing item to the police I have a crime number. AND STILL NO REFUND. County court proceedings now! Please see the Consumer Rights Act 2015 Amazon liable”
Helpful Report
Posted 5 years ago
Dave Ormond
Unverified Reviewer
“Warning if you order anything of value and the courier decides not to deliver or deliveries somewhere else AMAZON will use every excuse known to man not to refund you 1. No signature has not to been obtained. 2. Tracking info states delivered to a (shed) I don't have a shed. 3. Amazon told me to wait for 72+ hours. 4. I need a crime number from the police. 5. Check with neighbours. 6. Reported missing item to the police I have a crime number. AND STILL NO REFUND. County court proceedings now! Please see the Consumer Rights Act 2015 Amazon liable”
Helpful Report
Posted 5 years ago
Jim Job Adam Bandanna
Unverified Reviewer
“If i wasn't in the process of beating my sweat shop workers i would be writing a strongly worded letter about how awful the amazon Alex baseball bat if with assault. sincerity Adam banana”
Helpful Report
Posted 5 years ago
The Rock
Verified Reviewer
“I hate Amazon, avoid this awful corporation.. I would nuke them if I had the red button.. I purchased a heater from modern life through amazon for £200. Its lasted less than a year and now does not work. The seller refuses to communicate and Amazon will not assist in any way or offer any kind of refund. They also refuse to publish my review of the seller despite that my item has ceased to work. Payment went to Amazons bank account yet they claim they are nothing to do with third-party sellers or the transaction. The company is still advertising on Amazon and is still allowed to sell, despite selling faulty goods. Now I will make a chargeback and start a smalls claims against Amazon. Also, their customer service is the worst, nearly as bad as talktalk!! One manager I spoke to called Carl even promised me a refund within two days, two weeks passed and nothing!! Large companies don't give a **** about you. Buy from small companies and support small business. Avoid Amazon and there terrible customer service...”
Helpful Report
Posted 5 years ago
The Rock
Unverified Reviewer
“I hate Amazon, avoid this awful corporation.. I would nuke them if I had the red button.. I purchased a heater from modern life through amazon for £200. Its lasted less than a year and now does not work. The seller refuses to communicate and Amazon will not assist in any way or offer any kind of refund. They also refuse to publish my review of the seller despite that my item has ceased to work. Payment went to Amazons bank account yet they claim they are nothing to do with third-party sellers or the transaction. The company is still advertising on Amazon and is still allowed to sell, despite selling faulty goods. Now I will make a chargeback and start a smalls claims against Amazon. Also, their customer service is the worst, nearly as bad as talktalk!! One manager I spoke to called Carl even promised me a refund within two days, two weeks passed and nothing!! Large companies don't give a **** about you. Buy from small companies and support small business. Avoid Amazon and there terrible customer service...”
Helpful Report
Posted 5 years ago
Mr David M Carter
Unverified Reviewer
“Worst customer service I know!! Paid for prime membership which they cancelled by mistake (and the manager admitted it was there mistake) and then expect me to pay upfront to get it back again. Impossible to talk to anyone from the uk and the staff you do speak to dont care about anything! Five years I have paid upfront for my membership. Will not be going back now!”
Helpful Report
Posted 5 years ago
Got2avekayanow
Unverified Reviewer
“Ordered a silverline tool on Saturday for a next day (Sunday) delivery, delivery cancelled and received notification that if I don't get it by next Saturday to contact them. Ordered same item off Ebay Sunday night (I needed it quickly), it arrived Tuesday, in an Amazon box. At first I thought it was the one I ordered from Amazon, but I ordered it delivered to an Amazon locker so I did some checking. Turned out the guy I ordered it from on Ebay just ordered it gift delivered from Amazon to my home address (that's annoying enough) but the question is, why when he ordered this item from Amazon the day after me were they able to deliver it when they couldn't deliver the one I ordered from them (which still hasn't arrived up until today Wednesday) The mind boggles. This is absolutely the honest truth, you couldn't make it up. I give up on Amazon, I would close my account but I have E music and books and not sure how I can close my account without losing access to them. I will try to no longer order from them. Customer Services are poitless. I tried to turn off 1 click ordering (don't actually remember turning it on) but despite the help pages saying you could turn it off via the button on the right hand side of 1 click settings page, there is no such button on my account and I had to ask them on chat to turn it off. Very sneaky, the chat guy insisted the button was there but I opened the page and no, not there, he insisted and ended up going in circles. Time to move on.”
Helpful Report
Posted 5 years ago
BEN CAVERS
Unverified Reviewer
“Why is there only good reviews on here and only bad reviews on Trust Pilot? Dont advise buying items from them. Amazon wash hands of electrical items after 30 days.”
Helpful Report
Posted 5 years ago
John Stuwart
Unverified Reviewer
“very bad service when i ordered my shock collar for my children it came in a kinky box”
Helpful Report
Posted 5 years ago
Melissa Townsend
Verified Reviewer
“Terrible service and prime is now a waste of money. Prime video content is poor and the delivery service has really gone downhill. Orders are either late, never turn up, go to the wrong address or are left not in a safe place. Just not good enough! I have cancelled my prime membership and Amazon customer service didnt care about my complaints or the fact I cancelled prime. If a company doesnt care then bad service will never get sorted”
Helpful Report
Posted 5 years ago
Lisa
Unverified Reviewer
“THIEVING FROM PEOPLES BANK ACCOUNTS FOR AMAZON PRIME THAT THEY NEVER WANTED.I SHALL GO TO THE MEDIA WITH THIS.YOUVE STOLEN FROM MY BANK ACCOUNT 4 MONTHS ON THE TROT.HOW DARE YOU!!! I WILL WANT MY MONEY BACK STRAIGHT AWAY.DISGUSTED AND WILL NEVER USE YOU AGAIN.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Bought two items Both amazon doubled up sent back no refunds or postage paid out of pocket £116 amazon sided the sellers disgraceful liars crooks AVOID”
Helpful Report
Posted 5 years ago
Iulia
Verified Reviewer
“More often than not they don t respect delivery days/ times. Couriers not evem trying to deliver the parcels. Prime is a waste of money.”
Helpful Report
Posted 5 years ago
IP
Unverified Reviewer
“Paying prime for nothing. Lost products. Delivery late for no reason more often than not. Drivers not even trying to knock/call just assuming if i m not out waiting for them that nobody is home (living in a flat) Refusing to leave parcels at the designated safe place (orders under 20£) Massive disappointment. Will stop using their services.”
Helpful Report
Posted 5 years ago
Amazon UK is rated 4.7 based on 13,410 reviews
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